SDS Watersports Ltd | Scuba Diving Superstore

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Reviews

1. Peter Burns ★☆☆☆☆

   I placed my order 15701 with SDS on 4 April 2023. Despite repeated assurances that it was being dealt with, I still do not have my order or my money back, well over two months later. They are now not answering my emails.

   1 year ago
2. Adrian Pasalega ★☆☆☆☆

   I had a bad customer experience. I've placed an order 3 weeks ago, it supposed to be a present, and till now i don't have an update on my order. I manage to speak one week ago with someone from sales and they told me the item is not in stock and they are waiting for it to arrive. As i don't need to product anymore I wanted a refund, but now i can't reach them by phone and I got no reply on the email I've sent. The reason I choose this store was to try to support other bussines and not order it from Amazon, but in this case it was a bad choice.

   1 year ago
3. Ashley Scattergood ★☆☆☆☆

   Took my cylinder in for a service. Signed all the forms got a phone call say it had all been done. Charger me for a hydro which it apparently needed doing? Asked for evidence. Got no where. Saying you sign a form. They can charge you what you want. With no proof. Poor customer service was warned they can’t be trusted. RIP off

   1 year ago

1. Chris Duncan ★☆☆☆☆

   Absolutely useless!!!!! Ordered and paid for some prescription lenses for a dive mask. We were told they would be back in one week and delivered to out address. It didn't happen! after numerous failed promises and lies over the following weeks, we had to cancel the order, as they couldn't get them in time for our holiday. We then had a protracted ordeal trying to get a refund. Being told that they couldn't find a record or a receipt for our payment. Although they somehow knew what had been purchased. Some months later after persistent calls and emails we received a refund. Fortunately for us Mike's Dive store came to the rescue and got a mask to us in 2 days. In time for our holiday.

   almost 2 years ago
2. Juris S ★☆☆☆☆

   Back in May ordered Typhoon Kevlar gloves, after 7 months not received still, no answers to emails.

   almost 3 years ago
3. Joe Williams ★★☆☆☆

   Today I decided to take the trip to the SDS shop rather than just ordering online like I usually do. The reason being, I wanted to purchase a number of items, one being a mask so trying on is always advisable. Upon arriving no staff member acknowledged us, shame but not end of the world. After a while wandering around the store, trying on a few masks, looking at other kit and so forth there was still no advice offered by any staff member. Advice when buying scuba gear can always be helpful. When we went to the counter to enquire the lady who served us was abrupt, not very helpful and didn't really give any advice at all. Other dive stores help you try items, offer fitting advice and more, none of that here. After trying a few masks I found one I liked, wasn't told that there were two versions so ended up taking one home I didn't really need yet I'm now not in a position to take the drive back to return / swap it. Rather frustrating. I wanted more kit, dual SPG console, considering trying / buying a new side mount harness and a new kit bag yet after the service I received by the lady on the initial enquiry I decided to just leave it at that and go else where for my other purchases. I like to give everyone a fair chance and so said to the lady who served us 'thank you for your help, have a good day' as we left... She didn't even reply, just turned away. It's such a shame as I have bought from SDS for a few years online but after today's experience I feel I will go else where.

   almost 3 years ago

1. Julie Rutter ★★☆☆☆

   Poor selection of goods. Service lacking from staff. Very unitrested.

   almost 3 years ago
2. Helga Donaldson ★★★★★

   Went in on Tuesday for a new summer wetsuit, amazing choice and selection to try on (womans size 12/14) and found the perfect one! Great customer service (Ryan I think!). Delighted and won’t hesitate to return for more.

   almost 4 years ago
3. Pip Thorne ★★★★★

   I popped in on Thursday to take some equipment in to be repaired. I thought I would have to leave it and return later; however Adam and Ian were able to fix it there and then, thus saving me a return trip. Great service and very friendly staff. Highly recommended. Thanks guys

   almost 5 years ago

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