Hard Rock Hotel London

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Reviews

1. Carrie Queen ★★★★★

   We stayed at the Cumberland Hotel in London this weekend for a special Christmas break with our family, and the experience was absolutely excellent from start to finish. The hotel itself was comfortable, festive, and perfectly located, making it an ideal base for a family weekend in London. Everything ran smoothly, and we felt genuinely welcomed throughout our stay. A special mention must go to Teresa, who looked after us in both the VIP lounge and the restaurant. She went above and beyond to take care of our family, making us feel completely at ease and thoroughly looked after at every opportunity. Her warmth, professionalism, and attention to detail truly made a difference to our stay. She is without doubt an excellent and incredibly valuable member of the team. Thank you for a wonderful Christmas weekend — we wouldn’t hesitate to return and highly recommend the hotel to others.

   1 month ago
2. Chris ★★★★★

   ​I recently had the pleasure of visiting The Cumberland Hotel for lunch, and I must say the overall experience was truly exceptional. The combination of wonderful food and the genuinely warm hospitality made it a memorable visit. ​From the moment I arrived, the service was impeccable—attentive, efficient, and delivered with a welcoming smile. The entire team clearly takes pride in ensuring guests feel valued and well looked after. In particular, Kevin the concierge went out of his way to make our children feel welcome and comfortable, which we greatly appreciated. ​A Special Thank You to Pravalika ​I want to offer a special mention and heartfelt thanks to Pravalika. She was an absolute star! Pravalika went above and beyond to ensure our lunch was perfect. Her professionalism, knowledge, and incredibly warm demeanor truly elevated the experience. She is a credit to The Cumberland Hotel, embodying the highest standard of guest hospitality. ​If you are looking for a fantastic dining experience in a beautiful setting, backed by genuinely outstanding service, I highly recommend visiting The Cumberland Hotel

   almost 2 months ago
3. Moayyad ★★☆☆☆

   My 6 nights starts first with the check in is at 3 PM which is too late the hotel is very crowded that the service is effected, I was promised at first a room in a high floor and street view then it was on a high floor and interior room I called the reception (she was Indian) she then told me to pay more for that, okay like i know there are different rooms fare but why give me a promise in the first place to get disappointed, and other thing its so expensive for this price you could get more decent 4 star hotels like the room service doesn’t actually change the bed sheets there was blood stains in a sheet and requested to clean the room when we got back they only reorganized the room maybe changed some parts of the bed but not the bed sheet (blood stains still there), when I first entered the room first day no slippery it’s a basic hotel stuff I had to ask one of the room service she was french I believe she was answering every question like I’m stupid, okay and finally after like 6 PM dialing 0 for room service will not answer so if you ever needed anything after that time you got to go to the reception downstairs by yourself. Only good thing is the location of the hotel.

   almost 2 months ago

1. Rayanah Sarra ★★★★☆

   I had a wonderful experience at the morning buffet breakfast, thanks especially to Swetha. She greeted us with a warm smile and was incredibly attentive throughout our meal. Swetha made sure we were comfortable, checked in at the right moments, and handled every request with genuine care and friendliness. Her professionalism and pleasant demeanor added a special touch to our morning. Excellent service like hers truly elevates the dining experience. Thank you, Swetha, for making our breakfast so enjoyable!

   almost 2 months ago
2. catalin procovanu ★★★★★

   From the moment we arrived at The Cumberland Hotel, we knew we were in for something special. Our stay was simply wonderful — every detail seemed to be taken care of with genuine care and attention. A huge thank you goes to the VIP team, led by Antonella and Martina, who went above and beyond to make our visit unforgettable. Their warmth and professionalism made us feel like true guests of honor. The kids were absolutely thrilled with their little surprises — it was such a thoughtful touch that made them feel extra special. Seeing their smiles made our stay even more meaningful. And as for me, I was deeply touched by the lovely birthday treatment — from the kind gestures to the personalized surprises, everything was done with such heart. It’s rare to find a team that puts so much effort into making guests feel celebrated and appreciated. The hotel itself was fantastic — comfortable, stylish, and perfectly located — but it’s really the people who made this experience stand out. Thank you, Antonella, Grace, Martina, and the whole Cumberland team, for creating such beautiful memories for our family. We left with full hearts and can’t wait to return!

   almost 2 months ago
3. Dan Kelsey ★★★★☆

   Stayed here for a night in a Junior Suite. We got access to the Rock Royalty lounge for the duration of our stay which was fantastic. Complimentary drink (including alcoholic) and snacks to order. We were the only ones there so it was very quiet. The junior suite overlooks Hyde Park so we couldn't fault the location. You can request to have a record player in your room and bring up any vinyls from the lounge. The biggest downside for us was the café where we had dinner and breakfast. In the afternoon there was a drag show which was really good and you can have bottomless brunch. We also did the cocktail masterclass which I would recommend. For dinner, however, the restaurant was chaotic. We had to wait 40 minutes to get any food and when it arrived it was cold. It was quicker and easier for us to go back to the rock royalty lounge than wait for the waiter. It felt like no one really knew what they were doing and the service wasn't on par with the rock royalty lounge. Overall, however, I would recommend a stay. The hotel was clean and was full of music memorabilia. With a few improvements to the restaurant, the hotel would be perfect.

   almost 2 years ago

1. Amir Choi ★★★★★

   A part of a weekend away package. The service was excellent, the staff couldn't have been friendlier or more helpful, they even manage to squeeze us in for a meal on a busy Saturday. As expected full of rock memorabilia the hotel is worth a visit if you're not staying. Very close to Hyde Park, bonus for us as we sat on the grass listening to the Rolling Stones in concert. The only issue We had was the toilet was very close to the sink and a bit of a squeeze. Otherwise worth every penny.

   almost 3 years ago
2. Lynn Seath ★★★★☆

   Hotel was nice. Unfortunately our superior twin room did not have a bath as described. The breakfast staff were lovely and the breakfast was delicious. Only one free bottle of water per person per day. Could have been a but more. Room was adequate but nothing special for what I paid. Clearly you are paying more because of the name. It is somewhere my daughter always wanted to stay but now we have done it not sure I would stay again.

   almost 3 years ago
3. The Review Guy ★★★★☆

   i stayed at the Hard Rock Hotel for around 6 nights last year. The Hard Rock Hotel London is ideally located around the corner from Marble Arch station which is on the central line. This makes it an excellent hotel for tourists with it being next door to a major tube stop. Hyde park is literally across the road and it is situated in between Oxford Street and Edgware Road meaning it is near perfect to go out and shop and bring the shopping back to the hotel. The reception is glitzy and full of memorabilia to browse. We stayed in Superior King room, and for the price and location in London the room was excellent, with large windows providing lots of natural light, and was very large for such a centrally located hotel within London. We were greeted in the room with a lovely welcome board of chocolates and a landscape art of London. The staff were friendly and the room was very clean. The negatives during our stay were, on one day the fire alarm went off with no warning whether it was a drill or not, while making our way down, confused, the fire alarm went off by itself. One a couple of the days the hot water did not work in the morning making it very difficult to wash and shower, to make up for this the hotel provided a complimentary drink at the bar. The breakfast spread was good, but vegetarian options were limited and got boring as they were not updated each day. Overall, for tourists, this is a relatively affordable place, in an excellent location, the hotel was spotless, and despite the few issues, I would recommend this hotel. The cleanliness combined with the fantastic location and price make the Hard Rock Hotel London a winner.

   almost 3 years ago

1. Phaedra ★★★★★

   We stayed for five nights for a family vacation, right after the passing of the Queen. The timing was coincidental, but the hotel was excellent for our purposes. The room was clean and spacious, and housekeeping did a fantastic job. One of the most meaningful times of our day ended up, unexpectedly, being breakfast. Our breakfast was included in our room rates, and the food was always spot on (particularly the eggs and the mushrooms. Wish I knew the secret to making them that way). Most importantly, was one of the waitstaff; Laura is a jewel. She truly made us feel like family, and seeing her joyful face every day became a highlight of our trip. She was kind and went beyond the call of her service. My kids are asking when we can go back to London…to see Laura. She truly elevated our experience to an even higher level, and I couldn’t be more impressed with her. Laura, if you see this, thank you, and the hard rock hotel is lucky to have you! We can’t wait for a return trip.

   almost 3 years ago

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