Boots Store in Birmingham

Reviews

1. Bayby Gurl ★☆☆☆☆

   This is the second time my appointment was rescheduled by the staff for my eye test with lens trial. My appointment was Sunday @1pm I was called Saturday @6pm about there don’t have any availability to adjust any more clients. I was called a day before to confirm my appointment by the back office & I said yes. The lady on the call said the back office don’t know about the availability of any appointments in the store. I mean WHAT!!! then why was I called to confirm my appointment if there don’t know Whts happening in store? Quite disappointed really.

   almost 8 months ago
2. Sheru Qaiser ★☆☆☆☆

   We went to boots today and did not like the treatment at all. First there wasn't any announcement about closing because I was anticipating it to make my way to the till in a timely manner. We went to the tills as soon as requested. We paid for our shopping and a lady came, stood behind us and consistently kept telling us that the store is closed and to make our way to the exit. 4 times. We understood it the first but obviously we weren't going to leave without taking what he had paid for!!!! To add to that, the till did not print our receipt properly and instead of helping us out, she kept repeating the store is closed like a broken record! The security staff was also unnecessarily rude and were seen arguing with other people! This is not the way you should treat your customers. Specially ones that come to your branch very often and usually enjoy being there. Highly disappointed. I urge the managing team to kindly look into the staff's behaviour today and take appropriate action.

   almost 8 months ago
3. Mr Whiteman ★☆☆☆☆

   DON'T DO VACCINATIONS HERE! I paid £185 for one dose of HPV vaccine and £65 for one dose of Tick-borne Encephalitis. The doctor went away for a long time and then came back with two open cardboard packagings where the vaccines supposedly were taken from. How do I know they didn't switch the genuine branded vaccines for cheap knock offs or just saline? All vaccines must be opened in front of you and used immediately! Do not allow to take them out of your sight! The manager assured me it's their "protocol" and refused to reimburse or do a second shot under my observation. Scammers!

   almost 10 months ago

1. Harleen Kaur ★★★★★

   I had the best experience at Boots High Street Birmingham with my friend, all thanks to Liane! On Friday, the 22nd, we went in to buy the L’Oréal True Match foundation, and she helped us find our exact shades so perfectly. On top of that, she suggested a really great fixing spray, which I ended up buying along with the foundation. She was so lively, sweet, and genuinely lovely to talk to! She gave us amazing skincare advice and simple tips too. Honestly, it was my best ever experience at Boots. Liane really went above and beyond and deserves recognition for the brilliant job she’s doing!

   1 year ago
2. Craig ★★★★★

   Take note Sutton branch. The ladies in this store were fantastic. They couldn't be more polite or helpful and was happy to exchange my partners perfume. She can now enjoy her birthday. Thanks again, I will use this store now even though it's 5 miles further I will never use Sutton Coldfield store again. Thanks ladies you are the best!

   almost 3 years ago
3. Dead Soul ★☆☆☆☆

   Had the worst experience. I could never find a single thing here, and the store assistants don't know a single thing about makeup. and on top of it I had an empty makeup fixing spray bottle and the door start making a sound, I told the guard I haven't bought/taken anything. But He forced me to show him the bag. It was an empty bottle he checked at the door it made a sound then he let me go. Worst store, t's better to visit super drug, they are cooperative and knowledgeable too. They guide u better.

   almost 3 years ago

1. Chris Weller ★★★★★

   A big thank you to Sonia at Chanel for helping me to put together a beautiful gift box for my mum's birthday. She absolutely loved it and will enjoy using the products for a long time. Also thanks to Sandra, Gloria & Dawn for delivering a great shopping experience for me at your store. I hope to see you in Brum again soon ♥️

   almost 3 years ago
2. mahesh Chauhan ★☆☆☆☆

   Every time I go to pick up my medication from the pharmacy, there is a queue. There is no logic to how we are serviced. So you wait and then request your medication. All my medication is easily dispensed in boxes, but now I have to wait again. The staff are always stressed and inundated with people. I do not blame them. Come on Boots mgt employ more assistance, pay them well, and ensures a good queuing and pick system is in place. Oh and get in more pharmacists too.

   almost 3 years ago
3. Yusra ★★★★★

   Debbie Taylor at the Birmingham branch was absolutely fantastic. Helped me purchase an item online to be sent to store using my gift cards. She was soo friendly, polite and happy to help. She was very patient and showed so much customer care. I was overwhelmed by her customer service skills. Thanks Debbie, what a great start to the day. ☺️☺️☺️☺️☺️

   almost 3 years ago

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