Boots

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Reviews

1. J Neale ★★★★★

   I’ve had the best help from this pharmacy, but today, I remembered how they do meal deals, along with any other shop in the vicinity. Difference is, the staff here are lovely; so small a branch, there’s no space for self check out. Your lovely lady just genuinely asking if I’m okay before ringing up the bill - your staff in this tiny branch are always awesome and deserve recognition x

   almost 5 months ago
2. Olga K. (Your Elysian Self) ★★☆☆☆

   Store opens at 8am but the pharmacy which inside the store st 9am…. So plan accordingly with this bizarre arrangements. Waites till 9am only to hear that the pharmacist is not there on time …. Again…,

   1 year ago
3. Gabby K ★★★★★

   Thank you to the pharmacist that helped me this evening, I asked for a certain item however she actually recommended something else for my symptoms, and without asking explained exactly how the medicine works and why the medication I asked for is no good with my condition. I ended up leaving feeling much more optimistic about getting better and so much more knowledged, she made me feel like she cared and went above and beyond to talk to me, I went to the doctors in the morning and felt more hopeful leaving the pharmacy then I did the doctors appointment. And in general this boots really stands out I’ve never had a bad experience with any pharmacy but this one has wonderful staff that want to help you.

   1 year ago

1. Anantika Singh ★☆☆☆☆

   Worst service ever. I had an emergency parcel to collect and it was pouring down and I was delayed by 1 minute. They didn’t even hear my problem and treated me rudely. When I reached at door the girl said ‘stand back!’ as I was a robber or something. Atleast they could have been polite in telling that it’s closing hours. But they were so rude and I really had an emergency package to collect.

   1 year ago
2. Rin G. ★☆☆☆☆

   Every time there was an issue with my prescription for the last 3 months, feels like coordonation and logistics are in shambles there, poor customer service also

   almost 3 years ago
3. Sameer Mustafah Raza ★☆☆☆☆

   I was served by a moody girl called Kiran who showed NO signs of warmth or friendliness towards a first time customer such as myself. When i asked her questioned, i was given the silence treatment. NOT very friendly or welcoming at all! The place is very dull looking and cramped. Only 2 people were in the store when i was purchasing items. The shelves were full and the prices were not bad, but the customer service leaves a lot to be desired in this miserable place.

   almost 3 years ago

1. Christine Klekr ★★★★★

   We have only the highest compliments for Sarah. She is always smiling and very helpful. My husband, Rewat, always went to Sarah. Many thanks to all the pharmacy staff in Brindley Place. We are leaving Birmingham for Bangkok but will remember Boots.

   almost 3 years ago
2. Cuong Nguyen ★☆☆☆☆

   I was served by a female staff in black uniform, she is probably an Indian British as I could distinguish her facial structure and dark complexion. She is a beautiful woman in the outer but the inner was completely contradictory. The customer service was 2 of 10, she had never given me a chance to speak, interrupting me immediately by giving rude , short questions. It seemed that she hasn’t took a course for customer service properly. I smelled a signal of discrimination in that circumstance, given that I am an oriental customer and I thinks it is not a right attitude for a boots staff, I distinctly noticed the people who work for Boots, they are totally professional . Then I started thinking of a situation if she was in bad mood so I didn’t leave the store immediately, I was browsing products then saw her interacted with the other a Caucasian customer. The service was the same, short answer, no explain, bad voice, rude questions ( there is no formal words for example: could, can , please, ….). On the contrary, the male staff was smart and kind . If anyone have confronted this situation please like and share

   almost 3 years ago
3. cindy wang ★☆☆☆☆

   Worse customer service ever! I walked in to ask for free Covid test kit from pharmacy area, cause I have tried online, but can't receive the code from website. When I asked the staff for the kit and the staff don't even look at me, she said "scan the code" when she keeps looking at her computer. I tried to scan and it's not working. I asked her again, she said "I don't know, you need to scan the code!" I explained to her it's not working, can you find someone who knows to help me. By the way, when I was talking to her, the whole time she was looking her computer, not have any eyes contact with me. I have to explain to her again that is not working, finally she gives me one kit, I asked her do you need me to register anything, she said no. The store is very quiet, I am the only one customer in that area, she doesn't want to help and service me at all with really rude attitude! Don't get the point why this store still open, anyway the staff don't want to work and then of course no customers. Suggest boots close down this store.

   almost 4 years ago

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