📍 10-15 Princes Street, Edinburgh EH2 2AN
📍 Address: 10-15 Princes Street, Edinburgh EH2 2AN, United Kingdom
📞 Phone: +44 131 558 3868
🌐 Website: stores.footlocker.co.uk
i had a great experience (despite being american and not quite understanding british shoe sizes lol) — jenny f was great and very helpful :)
Locked the store at 17:52 June 9th Tried to call them and watched them ignore the phone whilst standing watching them in the rain Employees still dealing with customers and watching me in the window
The stuff is super friendly and helpful. We even got some recommendations for sightseeing in Edinburgh! Happy we found a good pair of shoes here.
These kids are rude!!! They should learn some manners, forget customer service. I was told I was rude because I was receiving an answer to a different question than the one I asked, FOR THREE TIMES, and after the third time, I had a moment of eye rolling...are you kidding? This has never happened to me anywhere else in the wolrd...unbelievable. BTW, I see from other comments, it's a trend. I guess they only get entitled kids or do it on purpose cause it's a facade.
Disappointingly bad experience. The staff were disinterested and inexperienced. Someone, who seemed to be a manager, appeared annoyed that I was there and snapped "What do you want?" when I approached the counter for help (despite it being the middle of the day and there being 3 staff, all in the back, and only 1 other customer in the shop). Another employee, who was nice but new, was dispatched to help me but they kept trying to suggest everything other than the specific types of trainers I had asked for (that I mentioned at least 5 or 6 times and that they had on display); they kept telling me I didn't want that type or brand, and suggesting other options that were not at all what I was looking for. Budget wasn't a consideration, I just wanted to buy a specific type of trainer and they had it on display so it was a confusing and frustrating experience. I left and went to JD Sports instead, they sorted me out immediately.
The girl with blonde hair and pony tail was very nice. I bought nike shoes and she was very polite considering I had to wait for them to come up. She was great
Unbelievable number of items instore with no price on them
Picked up five items in store none of them priced. Finally found something with a price and when got to till it was the wrong price. Not great
Was able to purchase a pair of Hoka rocker soled trainers, which Foot Locker in the UK don't stock. The assistant couldn't have been any more helpful, the store is well laid out, and there is a lift to the 2nd floor (I have mobility issues). Located right on Times Square, this is THE store to get your trainers!
Got what I came for, staff were great and helpful definitely coming back!
Foot Locker is located at 10-15 Princes Street, Edinburgh EH2 2AN, United Kingdom
You can contact Foot Locker at +44 131 558 3868
You can find directions to Foot Locker by following this map link
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