Amazing service! Quick & efficient MOT. The team are brilliant and Cheryl on reception is so friendly and helpful, highly recommend!
Had my Brakes , Drop link and tracking done by this wonderful company. Really great bunch of guys from reception staff , mechanics and owner . Fair price as well . It’s lovely to have a great garage on your door step . Thank you so much ☺️
Very poor experience. They made an error in the original quote both in relation to what work was to be done (front brake pads rather than rear brake pads) and how much it would cost. They then replaced pads that didn't need replaced, leaving the ones that did need replaced on - and did extra work without calling or getting approval first - then added it to the bill. When I realised what had happened, they weren't interested and either didn't reply or denied all knowledge. They don't put their details on email correspondence and don't have a proper (or any?) complaints process. Anyone could make a mistake in a quote but when you're dealing with cars and you replace parts that don't need replaced that becomes a trust issue - and if you leave in place parts that put your safety at risk, that's dangerous. There are plenty other garages to choose from.
Would highly recommend. Quick & efficient - will definitely keep in mind for future. Thanks again!
We went here due to a puncture travelling by roadworks. Where debris had slashed our tyre! We have travelled from Orkney and was on our way back up. East Coast Tyres came up when I googled tyres! They had to order in a tyre so we had to come back the next day luckily we have a spare. They fixed the tyre very efficiently. We asked if they could secure a piece of plastic bumper that had come loose. They were reluctant to do anything. Even when we asked if they could simple drill a hole so we could get a screw later. They would not. They were too busy! I'm sorry but we weren't asking the world. So I can't give you 5 stars.
Had my car in for a MOT and small service. I knew my left stop light wasn't working. It passed the MOT. Asked are all the light working when I was picking it up. Got home checked and light hasn't been fixed. When I called they said it was working at the time of the test. Extremely unprofessional.
As always very helpful and the staff are very courteous. Edit 08/12/2020 Needed 2 new front tyres on my van and Martin came up trumps again. Thanks to all at East Coast, from Cheryl, Craig, Harry, Danny and Craig (2) it's always a pleasure to deal with.
Used online tool, fairly decent and easy too use. Prices are similar to other local garages. Car booked in for the 9-12 slot, dropped off at 11am. Was told they are under staffed but would get the vehicle finished in the afternoon. 4 o'clock comes and I have to contact the garage for an update to be told no they're not working on it yet. I fully understand staffing issues however to be told we're really bust doesn't fly as we're all busy not to mention having commitments to meet. 5:45pm arrives and I get a call the car is ready. Shutting time is 6pm and I'm a 15min walk away - brilliant!! Picked up the car but 6pm is not the afternoon and is honesty too much to ask of a public customer facing establishment? Perhaps a visit elsehwere is required in future.
East Coast Tyres Scotland Ltd is located at 29 The Loan, Queensferry, South Queensferry EH30 9SD, UK
You can contact East Coast Tyres Scotland Ltd at +44 131 331 2756
You can find directions to East Coast Tyres Scotland Ltd by following this map link