David Lloyd Edinburgh Newhaven Harbour

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Reviews

1. Jane Lambert ★☆☆☆☆

   Here, I want to clarify that this one-star rating is directed at the staff (specifically the employees). The employees they hire—especially the front desk—are far below the standard of the guests, the environment, and the gym equipment here. It’s truly a pity, because I fell in love with this beautiful club the very first time I visited. But unfortunately, the employees completely ruined what could have been a wonderful experience. Their service attitude is extremely superficial. I want to specifically highlight an employee named Allison. She treats people very differently depending on who they are, and even her email replies show no professionalism—no consistent font size or style, clearly copy-and-paste fragments with zero sincerity. I really don’t understand why I should pay membership fees only to receive a level of service worse than what ChatGPT could write. I am extremely, extremely, extremely disappointed. I don’t know whether things will improve in the future, but as of this moment, November 24, 2025, things have only gotten worse over the past six months.

   almost 2 months ago
2. Aish P ★☆☆☆☆

   Terrible experience, could not leave, ended up paying for a year and hardly going. Joined the gym and paid extra for the spa facility. However this closed 4 months into joining, monthly membership price remained the same. Was not allowed to leave, forced to pay for a whole 12 month contract. Gym classes are limited, hardly any spaces on the ones that are available unless you book a week in advance. Sauna next to pool is very tiny. Only good thing is the space in the gym upstairs and the view over the water, otherwise overpriced and terrible customer service, no consumer rights.

   almost 2 months ago
3. marcin swiebocki ★★★★★

   A lovely place with a friendly atmosphere! The reception staff are very welcoming and helpful. One of the best personal trainers — Maciek — has great experience and excellent knowledge of supplements and diet. He’s always there to help, gives you positive motivation, and provides amazing support. Highly recommended

   almost 3 months ago

1. Lynsey Lawrie ★★★★★

   I have joined on a family membership. Frazer was tremendous during the sign up process. Love the fact that I can work from the gym on the adult zone and the nip for a swim at lunchtime and then get my food delivered to my working seat. I am in heaven.

   almost 3 months ago
2. Laura Zwerger ★★★★★

   I had probably the best experience here that I have ever had at a health club! I had a tour with Chloe and she took the time to show me all the facilities, answer my many questions, and never once made me feel like I was being ‘sold’ to. My experience with this tour is the whole reason I joined! It definitely is a more luxury club and luxury price, but the experience and the people are well worth it.

   almost 5 months ago
3. Ashley Barlow ★★★★☆

   Lots of facilities, lots of classes for all ages and a Japanese Bath! I practically live at this place! Food and drinks can take a while to arrive so if ordering make sure you have time to spare.

   almost 2 years ago

1. Anne Garner ★★★★★

   I only used the pure spa as a visitor to the city. I really enjoyed my time and treatments and cannot fault them but would have liked to enjoy the relaxing area before and after my treatments but I wasn't invited to make the most of the facilities even though I arrived early for my appointment, allowing time to do so

   almost 3 years ago
2. Montserrat Costa Font ★☆☆☆☆

   Awfully tennis facilities. This club is a gym with a restaurant. This is an update to mention that tennis facilities are getting worse and used for non tennis purposes like little kids playing football. We complained and the club responded that they are not planning to change this because this is a sports club not a tennis club. Tennis courts can be booked for purposes other than tennis for the kids club. Meaning that if you are playing tennis you need to deal with the noise they make. Also, it is impossible to book a court from Monday to Thursday for 5 pm to 8:30 pm. I set an alarm at 8am, the time they make courts available every day, and very rarely I manage to book a court. Only one out of seven outdoor court is playable the rest are closed or unsafe to play due to no maintenance. We are two adults and one kid and we pay almost £200 a month. Not worth the money.

   almost 3 years ago
3. nicola goodall ★★☆☆☆

   tried so hard to justify the very high fee so I could use the outdoor pool but its always dirty...always mould in the bathrooms...leaving has been a shambles with zero communication despite sending several emails. none at all - I wanted clarification on leaving dates etc. happily swimming at Leith pool which is actually cleaner and nicer and about a tenth of the cost.

   almost 3 years ago

1. Toni ★★☆☆☆

   This club has great facilities. When I first joined the changing rooms were in desperate need of upgrading along with the spa but they are starting to invest and update which is great. Staff are super friendly and the food seems decent although I’ve not tried it much. The main reason I joined is for the gym. There is a decent variety of equipment, somewhat dated but all still functional, would definitely benefit from another smith machine though for those strength training without a spotter. The main reason I have not scored this club higher is purely based on the lax rules staff seem to have about allowing children into the gym. When I signed up I was assured by the member of staff the gym was for adults only. I’m all for kids exercising and having healthy lifestyles however they have access to the rest of the club except the spa and I get distracted during my workouts worrying / watching incase one of them has an accident, for example this evening when two young boys were going to fast on a treadmill. In this instance their dad was present in the gym to slow them down, previously I have witnessed kids trying to lift weights too heavy for them with no adult supervision which I had to report to reception. I don’t pay £170 per month between myself and my partner to child mind. PTs / staff seem unbothered but them being there but ultimately if one of them had an accident the club would be liable so you would think they would take it more seriously.

   almost 3 years ago

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