Sports Direct

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Reviews

1. Darren ★★★☆☆

   I’d love to sit in on a staff customer relations training day. Don’t greet the customer. Don’t ask how you are or make polite chat whilst paying for goods. Basically strange customer service and not enough staff. Trying to get a member of staff to get your correct shoe/trainer size can take a while… The store is huge and has many great products/items for sale. If it’s a hot day the store can be very warm and in winter it’s very cold. Overall you can get some good deals in sales at cheap prices. Lots of choice and value for money.

   almost 3 months ago
2. Luke Weidemann ★☆☆☆☆

   Very, very rude lazy staff. Was buying trainers for my son and asked if he could try two pairs on for size. Was totally ignored by one member of staff who I could tell could clearly hear. Eventually I made him react and he snapped "Take a seat and my colleague will help you". I ignored his rudeness and did as asked. Eventually a "lady" approached me. I asked if my son could try on both pairs of trainers in his size. She shouted "No!" and snatched both pairs of trainers from me! I decided enough was enough and told my son we were leaving! I've been in this shop a number of times since moving to Gravesend and only bought something once. On all other occasions I've walked out due to the rudeness and laziness of th staff!

   almost 5 months ago
3. Josh Rolfe ★★★★☆

   Has good deals and pricing, stock can be a little dry. Staff are well mannered.

   almost 6 months ago

1. Obliteraxe ★★★★★

   A really well spoken lady just helped me find the shoes I was looking for (nike blaze 77 size 8) and we even spoke about movies that we liked such as aliens and other sci fi thrillers. She deserves a raise her customer service was 100% the best I have ever seen. Treating me like a friend I haven't seen in a while. So much so she convinced me to buy innersoles. She has great knowledge of shoes and how to move product.

   almost 2 years ago
2. vicki Goodwright ★★★☆☆

   Got what I went in for but felt for the employees in there, the store was very very cold. No heating I assume. I'm lucky I could go elsewhere to get warm. Wouldn't like to of stayed in there all day with the temperature it was.

   almost 3 years ago
3. Jose Marcelo de Lima ★☆☆☆☆

   I know customer service can be difficult to reach 100%. But some places just dont make an effort. Sport Direct Gravesend is one of those that doesn't seen to care if I spend my money there or in a competition company. Although that today is Sunday, I went to the gym around the Sport Drect Shop in Gravesend and forget my trainers. So I decided to pop in and pick up a new pair that I've checked before get to swet. The Sport Direct Website said it closes at 16hrs on Sundays. I showed up at the door at 15.51hrs, I already knew what I wanted and I'd not take more than 3 minutes to pick up and pay for that product. However, one the staffs' refused to let me in and had half a door closed. Although that tried to explain the situation, he didn't seemed to be interested and said that that I wasn't going to be served. I too would appreciate to get home earlier on a Sunday. But under the circumstances I was confident that I'd not interfere in the process to make them get home earlier. Since the staff turned from a dry, unsportive and direct aptitude to a rude, I decided to turn around and make my protest online. After all, I'm the customer. If I'm not feeling welcomed by a company, I take my business elsewhere. And that is exactly what I'm going to do to this company. SPORTS DIRECT, you just lost a customer who will not measure effort to customers out of your store. I hope this email make you rethink on your customers, as I'm confirmar there are others in the same shoes as me. Regards,

   almost 3 years ago

1. Mick Voina ★★★★☆

   Some great bargains in this store and the girl on the till was lovely and friendly. The shops a lot bigger than you think, with a great variety of clothes and footwear.

   almost 3 years ago
2. Michelle Riley ★☆☆☆☆

   Awful, rude, miserable staff. One person on the tills on a busy Sunday lunchtime. Left my husband in the queue while I mooched, he hadn't got any further 5 minutes later but the queue had grown. I went and asked two members of staff who were chatting if they could open another till. They were very dismissive, one snapped staff had been radioed already so I needn't worry. When we finally got served the girl couldn't string two words together, make eye contact or be polite. I had to say something, such disgusting behaviour when there are so many people looking for work. Avoid if you are after anything resembling a service, good or otherwise.

   almost 3 years ago

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