DFS Glasgow Glasgow

Reviews

1. Ann Hughes ★☆☆☆☆

   Bought a corner sofa but too big for the room. Our fault entirely however trying to get the company to give us a price to put arms on the two two seater part so we can use it has been impossible no one ever responds I have sent numerous tx but totally ignored went onto shop three times and staff can't help us telling us to tx the number even although we tell them that's what we have been doing Absolutely awful customer care

   almost 7 months ago
2. Kirsty Del'Aricheo ★★★★★

   Huge thank you to Ryan Mc who done an amazing job helping me get the sofas I wanted. We had a few bumps in the road but he was on hand at helping and resolving all issues. Thank you!

   almost 7 months ago
3. Miguel Herculano ★☆☆☆☆

   Under no circumstances buy any sofa from these guys in store. You won’t be able to return it and these guys will be ruthless at trying their best to enforce unreasonable return policy. Right approach is: choose your sofa in store, go home and buy online. Then you will have 15 days to return if needed and they can’t refuse.

   almost 8 months ago

1. Erin Higgins ★★★★★

   We dealt with a very nice customer service agent named Stuart. He was helpful and personable. Sometimes the agents in these types of stores can be too insistent. Stuart allowed us space and time to browse, but was attentive when we needed him. 5* because he was not annoying :)

   almost 9 months ago
2. Richard Price ★★★★☆

   Good selection and friendly staff but a little too pushy from the sales staff. Got a lovely sofa and they went the extra mile to help so overall a good service

   1 year ago
3. Janet Mclaughlin ★☆☆☆☆

   Disgusting how I have been treated , call handlers tell you just lies left my family without suite since January. And that’s me that paid money upfront. Still no suite won’t not recommended.

   almost 3 years ago

1. Michael Quinn ★☆☆☆☆

   More fool you if you deal with this store? Disgraceful lack of empathy & total snide attitude to any problems caused when deliveries go wrong! They are there to sell! Not sort any issues once sale goes thru! You bought it, it's your problem now? Tough, if you aren't happy with delivery side of it.

   almost 3 years ago
2. Lee Elliot ★☆☆☆☆

   Have had an absolute shocking time trying to purchase a couch. This has been ongoing since April. I ordered a corner sofa and matching arm chair. Original delivery date - 03/08. Months and months of no communications, delay after delay and frequent visits to store. I finally got my couch (what about the armchair you might ask?). Yes, you guessed it no armchair. Return visit to store, and yes you guessed it no manager available to process a refund. Have had to take this all the way to trading standards. Absolutely abhorrent service. Not one person in that store could disagree with me, yet not one person really cared. Would avoid this store like the plague.

   almost 3 years ago
3. Stuarty Boy ★★★★★

   Big, well stocked showroom and adequate car parking. Helpful and very knowledgeable staff. Never rushed or pushed into a sale, so a very good shopping experience. New sofas and furniture bought on order for my new house. Dates were arranged for later for delivery once I received my keys to new build. Flawless from start to finish. Highly recommended.

   almost 4 years ago

1. John Jcb ★☆☆☆☆

   It's a pity the experience didn't follow thro to the delivery. The 3 piece sofa was smashed from the base up. I called the same day 18/02/22 I was told I wouldn't get someone out until 17/03/22 I have since went back and looked through terms & conditions and I can ask for full refund within 30 days, I was told id need to wait, and they would also keep 20% back which is £290 odd also ordered Chrome feet I got mahogany. Very friendly staff, open area with loads of decent sofas, tables, ornaments and beds. Lee served me. He's a cool guy very good at his job. But wished id have asked is there any discount. But was still a great experience,

   almost 4 years ago

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