Closed at the prime time of the day 1-2pm and this is not advertised on their opening hours. Why close when everyone is on lunchbreak? And, also closed at the same time as the only other pharmacy on the street!
Small pleasant and friendly. If within the are and in need of advice or help drop in. Perhaps after a wee wait you will be politely served.
Great service, never had an issue with my prescriptions. Friendly staff
The waiting times here are unacceptable. I've ben told there would be “a five minute wait” on more than one occasion, but have been left waiting over half an hour with no updates, standing around in the hope the next prescription is mine. To make matters worse, on one occasion the prescription was already prepared and in storage (not being prepared as I was told), making the delay completely unnecessary. Clear communication and accurate times would solve this, but sadly that hasn’t been offered. There were similar concerns from otjer customers in the store. I’ll be moving to another pharmacy. Very disappointing from Boots.
Dont ever normally post negative comments but as I'm sorry to , I felt the need to on this occasion hopefully it will help improve service with customer feedback !? Website says 5pm close yet I literally had the door just closed in my face from a male shop assistant saying "we're closed now " !! Not , 'sorry but we're closing or we close in 5 mins " !! Only needed to pick up a repeat prescription which would've only taken the time to their actual closing time. LOVELY. Thank you for fabulous customer service. ...I don't think
Always get great service, pharmacist gave great advice.
Staff are great, responsive, informed, & kind.
Staffing issues constantly throughout the last 2 years. Had to request emergency prescriptions (2 week stop-gap) whilst they tried to find a regular 8 week usual repeat prescription. This is not the first time either, so whilst staff are nice they are consistently overwhelmed and overworked. Now doesn't even open Saturdays as so over-worked/understaffed standard weekend hours are impossible. Prior to the pandemic, we got texts and updates well in advance of running out and they provided a great service. Boots head office need to look at themselves and improve/get more pharmacists hired.
Frequently shut due to staffing issues, prescriptions often take a week or more to be filled. Expect to queue out the door.
Good for the Pharmacy. Although has a rather gloomy atmosphere in there.
Boots Pharmacy is located at 207-209 Morningside Rd, Edinburgh EH10 4QT, UK
You can contact Boots Pharmacy at +44 131 447 6188
You can find directions to Boots Pharmacy by following this map link