BattleBoxUK Clothing Store in Edinburgh

Reviews

1. Des Doyle ★☆☆☆☆

   Worst customer service experience to date. Please read reviews before ordering.....My experience.... I ordered a Kamo rope and they sent me the wrong one. Instead of fixing their mistake, they stalled for weeks, ignored emails, and pushed the cost of return onto me. Eventually they offered a token refund, and I requested it to be paid as a charity donation, they claim it was paid but 2 months on and numerous requests their wont provide proof. This wasn’t about the money – it was about being treated fairly. The whole experience shows a complete lack of professionalism deceit and extremely poor customer care. Avoid at all costs.

   1 year ago
2. Gemma Waddell ★☆☆☆☆

   Ordered knee sleeves on 19th April with a Royal Mail 48 hour service. No tracking number provided. Tried to contact customer service via the website but got no reply. Eventually got an email on 26th April to say it has been shipped. Order didn't actually arrive until 7th May - no invoice, packaging damaged and it wasn't even the ones I ordered. Very poor service. I'll be applying for a refund and won't use this company again.

   almost 2 years ago
3. M S (Maggi) ★☆☆☆☆

   AVOID this company! That is fraud. Ordered knee sleeves, good price and 48h delivery. After 24h status of my order changed to awaiting shipment. And nothing happened for next couple of days. I have emailed them a several times. Finally they reply to one of my emails. They blamed Royal Mail to losing my shipment. I asked for tracking number but they did not reply. After another few days and sending several emails and filling only forms to cancel my order. (No single reply). I decided to claim my money back from my bank. Next day status of my order changed to shipped. I emailed them again as I ordered the product from Amazon and wanted just my money back. I asked again for tracking number. They told me my parcel status changed due tech issue and RM can’t locate the parcel at this moment and they will the refund right now. Refund still not received. I wish I had read reviews before placing order. Avoid them!!!!

   almost 2 years ago

1. Jo Dennett ★☆☆☆☆

   I placed an order on 27th Jan. Received an email to say my order had been accepted/placed. No further communications since then. Despite my best efforts and numerous email/texts sent I have not received my goods or a refund. I have reported this company to a third party to investigate and currently waiting on a reply I would not fall victim to this company and purchase anything from them Avoid !!!

   almost 2 years ago
2. john brady ★☆☆☆☆

   DO NOT ORDER ANYTHING ONLINE FROM THIS SHOP I ordered a pair of Denim jeans just before Christmas. They still had not arrived well into January. The shop gave me a tracking number for Royal Mail and when the tracking was checked it stated that Royal Mail were still waiting to scan it into their system. I managed to get the owner of the shop on the phone and asked him for an update. He told me that the parcels were picked up from his shop every afternoon and that I was not to worry as they were insured. This in itself set some alarm bells ringing in my head. He said that he would chase it up with Royal Mail and get back to me in a few days time. He did not. After several unanswered phone calls I started a PayPal case. He got back to me quickly after he had been notified of this. Again he blethered on about insurance and that I would not lose any money. He does not seem to understand any rights that I had as a consumer. Before taking out the PayPal case I told him that he had two choices: resend the jeans or give me my money back. If the PayPal case had not been successful in refunding the money he would have been quite happy with me being £147 out of pocket. The usual reply to a poor review from this guy is that he does not know who the customer is and the review must be for another shop. Well Alexander, I was a customer you were even able to tell me what I had ordered when I quoted my order reference the first time that I phoned. AVOID AT ALL COSTS!

   almost 3 years ago
3. Elliott ★★★★★

   Great gear for crossfit goes. Always has great items you can usually only get from America, so no import fees. A great go to place!

   almost 3 years ago

1. anthony fernando ★★★★★

   I bought my blender bottle thru battle box UK.. the best purchased I ever did.. fast transaction and the item arrive on time.. will definitely purchase again thru battleboxUK

   almost 3 years ago
2. Numan Uddin ★★☆☆☆

   Small, poorly stocked (though that may have been from Black Friday sale). They did not seem interested in selling me anything. Really out of the way too. Though the products they keep are legitimate. So I can't say I hate it.

   almost 3 years ago
3. Amber Gale ★☆☆☆☆

   I wouldn’t even rate this company one star. Do not order from this company if you wish to return part of your order. They sign for the return yet do not issue you your refund. They do not answer the phone or respond to emails. Having to take a case out against them via PayPal.

   almost 3 years ago

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