Let It Glasgow Real Estate Agent in Glasgow

Reviews

1. Ryan Tan ★★☆☆☆

   Mixed experience: 4 -year tenancy ended by a very poor move-out experience We rented a flat through Let-It for 4 years, and have been very pleased throughout our tenancy (5 stars here), but the checkout/move-out process was a complete contrast, especially the conduct of an inventory staff (negative 3 stars here). Positives: Throughout our tenancy, Alistair and Monica provided professional management. They were also very accommodating when we moved in (COVID), allowing our friend to view the property/ key collection on our behalf, as we moved to Glasgow from far in the midst of the pandemic. This is highly appreciated. Whenever there were issues with the property/ building, they were dealt with relatively quickly, barring some cases where it takes time to get updates (this is understandable as it can be a nightmare getting hold of contractors, factors decisions, or simply the approval of the landlord for cost of repair works). Negatives: When we moved out, as agreed, we commissioned a professional clean, and provided a detailed checkout report to Let-It (this included photos on the day of checkout, proof of all utility bills paid). However, we were met with a hostile email, nitpicking many issues trying to justify a significant claim. When we try to resolve it through email, every response came back with a longer nitpicked list of "damages" and even accusations of us "taking things away with us". To us, this showed no effort to come to any internal agreement. When we suggested using SDS adjudication, the staff actively discouraged us from doing so, claiming they "deal with SDS daily". We came to an internal agreement, however, the claim they made on SDS did not reflect the internal agreed amount. Despite the pressure, we proceeded to independent adjudication, which confirmed that the staff's claims were excessive and exaggerated, as the result was only a £50 claim to the landlord/agent. It is such a shame what we thought was a positive 4-year relationship ended so sourly due to this process. While the long-term staff are great, my opinion is that the checkout/inventory department needs training on professional conduct and fair assessment.

   almost 9 months ago
2. oliwia czubak ★★★★★

   10 stars all across the board !!! 5 just simply won’t do enough justice for Let it, especially Alistair (and Derek too hahaha)!! Everything was handled so smoothly and so quickly, I was at ease throughout the whole moving and paperwork process. Honestly couldn’t say a bad thing about these guys, any questions asked were answered straight away and cleared anything and everything up. Thank you so much to Alistair and Derek for this wonderful and stress free experience with finding our new home !!!!

   almost 9 months ago
3. David McEwan ★★★★★

   Really great experience. I moved over to Let It after having trouble with my previous Letting Agent. I have been in dealing with Lucas & Sandra who have been perfect. Highly recommend. 10/10!

   almost 10 months ago

1. Livy Loonam ★★★★★

   The team here were amazing at helping me find my first flat! They have such a high level of professionalism and dedication to their clients. This is reflected in how well they communicate and how simplified they made the whole process. Many thanks to the whole team but a special thanks to Alistair and Chris for all your hard work and warm hospitality.

   1 year ago
2. diwakar ranjan ★★★★★

   We’ve lived in the property for 1 year and 4 months, and overall, our experience with Let-it has been positive. They’ve been incredibly helpful throughout our tenancy. While the response time on a few issues could have been quicker, they did follow up and take the necessary actions. A slight improvement in response time would make the experience even better. Nevertheless, I would highly recommend Let-it to both tenants and landlords.

   1 year ago
3. Ania W ★★★★★

   I have received a very professional service from Let It over the years with renting out my property. Everyone there is friendly and helpful and they deal speedily with any issues that happen to arise. In particular Finlay has been outstanding in relation to a troublesome tenant I have had the misfortune to have had in my property. His persistence, hard work and professionalism in relation to satisfactorily dealing with this situation was amazing. Thank you!

   almost 3 years ago

1. Katie Mack ★★★★★

   Recently began letting a flat from Let It, absolutely recommend them if you're looking for a property! Alistair and the team were brilliant, handled any queries or issues quick and efficiently and made it a really pleasant experience.

   almost 3 years ago
2. Anis ★★★★★

   Let It is a really good letting agency, with warm and welcoming people that will carefully answer to any of your questions from your first meeting. The process of applying and moving has been really smooth without any problems. Their properties are well maintained and clean. I recommend it to anyone looking to rent a place in Glasgow. If you hesitate between different properties, this should be the one you go for.

   almost 3 years ago
3. Martin Sutterby ★★★★★

   I am always impressed with the consistent high level of service I get at Let It. I have used them for many years to manage the flats and nothing is too much trouble. Any issues are quickly and professionally dealt with and the recent re-let of 1 flat was very quick and well handled. A big thank you to the Team.

   almost 4 years ago

1. Christine Booth ★★★★★

   As this was my first time renting out a property in Scotland I was unsure of the process. However, the Let It team have been fantastic and guided me all the way. I highly recommend them as they really know their stuff. Thanks guys!

   almost 4 years ago

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