Thank you so much to all the staff who were working on Saturday 6th December, at around 8pm, and a special thank you to Tom from Bath for helping me find two pairs of shoes I needed last minute! The whole team were so attentive, bringing out different shoe options for me straight away, and everyone was so patient and kind. Excellent service
The short Asian fellow is extremely rude and lied to my husbands face when he asked if they had an Adidas shoe in size to which he replied with "no" even though it was on display. When I got home I called office to double check if this was the case they said no. Terrible experience 0/10
Ordered some shoes from Office in Bristol as a birthday present for my sister. Decided to go for click and collect because I didn’t want to pay the £3.99 delivery fee. Placed the order on Thursday 26th June and didn’t get the collection email until 3rd July which in my opinion is pretty slow for a click and collect service. Most places offer next day or at least within two days so that kind of delay was a let down especially when you're trying to plan around a birthday. That said the staff at the Bristol store were genuinely lovely. The girl I spoke to was super friendly and really apologetic about how long everything took. She mentioned the system was running slowly and honestly I could see how frustrating that must be. You can tell they’re doing their best but the tech and systems they’re using are clearly outdated and just not up to scratch. Office seriously needs to invest in better equipment for their staff. It’s not fair on them to be working with tools that hold them back especially when they’re dealing with customers face to face. The store itself was clean and well laid out and I really appreciated the air con on a hot day. It made the shopping experience more comfortable not just for customers but more importantly for the staff who have to be there all day. Overall the staff are great and deserve a shoutout but Office as a company needs to step up and support them better. Fix your systems and make their jobs easier. They’re doing all they can but they shouldn’t have to work around poor tech just to keep things running. Ps. My sister liked the shoes.
I wish I could score 0. This company used to be a go to for me but recently it seems it’s simply unable to get the basics right, they don’t care about their customers, they have no support with issue resolution and cause unnecessary stress for their own disorganisation. I ordered a pair of men’s Birkenstocks, I had to return them as they were too big, the returns policy seemed easy, just download a form and return via any Yodel point. I then get an email saying I have returned the wrong shoe, I have never ordered this pair of shoes, they say they have CCTV for evidence but will not give me any other information, I have asked multiple times to speak to someone as this is just not the case, they respond saying there is nothing they can do and ignore all requests for evidence, management info etc. I googled the shoe they are saying I retuned and they are a third of the price! I have since found out this is not a rare occurrence and others I know have faced similar issues. Shame on you office, you have effectively stolen cash from me!
Great service. Had to return a purchase I made online. Nice and friendly, no issues at all
Amazing customer service from the people in office today both the guy and girl working were great sorry cant remember names however it was on 07/07/22 at around 15:00
I called the bristol Cabot circus store, to ask about the Veja range and sizing. The young lady who picked up my call didn’t have knowledge of the range, but helped as much as she could! Why I reviewed at 2 stars, the level of customer service was poor, because the girl called me “ love “ firstly Office you need to train your staff to a better standard when picking up a call from the general public, this shows that your staff are clearly not trained to a standard that is satisfactory, it’s probably all about KPIs these days and knowing how retell works with over 30 years experience in Sales and CS - I’m not love and nor are any customers.
Disappointing management, rigid returning policy, but nice staff I had lots of trouble caused by not being advised about their surprisingly rigid policy on returning an item on sale (not even a gift card, exchange only). When I tried to ask for their understanding and help, to solve my issue regarding the return, there was no willingness at all from the management trying to find a solution (at least a gift card) and keep their customer happy. ('The policy is clearly shown on the back of the receipt' Yes, sure. But when you get it? AFTER purchasing.) But later, when I got back to give another try, one of the staff was really kind, helpful and trying to help me as much as possible (although without the management's decision there is nothing he could do apart from providing a good service). On the top of this bad shopping experience, the Liquidproof is packed in a triple sized box, misleading the customers of the size of the content. (50ml for £10... let’s hope at least work).
OFFICE Bristol is located at Unit SU35, Concorde St, Broadmead, Bristol BS1 3BF, UK
You can contact OFFICE Bristol at +44 117 930 9972
You can find directions to OFFICE Bristol by following this map link