Vets Now Edinburgh Gorgie, Edinburgh

Reviews

1. Tara Scarfe ★★★★★

   The vets and nurses here are fantastic and seem to genuinely care about their work. My cat received great care from them. My only concern is that considering the prices they charge, the seem woefully understaffed here and did so all 3 times we attended. Considering they are an out of hours service I was surprised to find out that the night of 1st January they only had one vet on duty. This clinic is the only emergency option for half of Edinburgh and one vet to manage this seems unreasonable. Overall, great service and staff. But please employ more people and ensure your amazing staff get adequate rest and breaks as it is well deserved.

   almost 8 months ago
2. Shelby Smith ★★★★★

   In what I can only describe as one of the most traumatic things I’ve been through, the full team were amazing. They took my dog out our arms as soon as we walked in there was no delay and the team updated us as soon as they could! I also received a call to update me on how she was doing and they let me call during the night for an update. Honestly the whole team were fantastic and my dog is recovering well.

   almost 8 months ago
3. Ariane Russell ★★★★★

   Had to take my cat in for an out of hours emergency appointment and Vets now were so helpful. On the call, they explained the process, the fees, where to find them, asked when I could get there so they could let the vet know, sent me a link to where they were so I could find them easily, it was exactly what I needed in my moment of panic at my cat being unwell. We actually got seen pretty quickly, the vet checked my cat over very thoroughly (he was fine), explained what might have happened, was very comforting with him, and then afterwards the reception helped me with how to claim back on the insurance for the visit. Really great service and lovely people!

   almost 10 months ago

1. Holly Laing ★☆☆☆☆

   We took our kitten Nimbus into Vets now on 24th June as an emergency as she was extremely lethargic, had no appetite, wouldn’t drink and became very withdrawn. Her temperature was taken (40°C) and an injection given to bring this down. We were then sent home and told to come back if things didn’t get better. However we were charged £400 for this visit which in no way reflects the care she received as all she got was the injection. In the days following, her mood improved, but she started losing patches of fur. We put this down to stress initially as this is a common symptom of stress. However, over the week that followed, she started to deteriorate again and while losing yet more patches of fur, this time in much larger chunks. We ended up at Vets Specialist Scotland where she spent 4 days in their care to determine what was causing her issues. They concluded that a bacteria which should not be present, was in fact not only under her skin but also within the layers of muscle. This bacteria was causing necrosis of cells, and also making her very ill. The vet concluded that this could only happen when the skin experiences trauma which breaks the skin. In this case, as a fully indoor cat and the timing of the occurrence, this was caused by a poor injection method while at Vets Now. As of now, poor Nimbus has been left with huge scars, open wounds and a back with no hair. The prognosis is that she will likely be left with no hair in the affected areas. To say that I am disappointed would be an understatement. I am devastated that this has happened to a kitten who wasn’t even 6 months old at the time and to have been ripped off in the manner we were is completely unjustified and unacceptable.

   1 year ago
2. Janice Aitken ★★★★★

   The staff at Vets Now were amazing when our German Shepherd suffered full a torsion on Boxing Day. They took her in to a surgery the minute we arrived to administer something to make her more comfortable. The vet who looked after her was very considerate, caring and gentle. She advised that we were in an emergency situation and had to act quickly. However, she asked permission to perform X-rays prior to surgery to ascertain exactly what she was dealing with. The X-rays showed further complications in the form of a tumour on the spleen and asked what we wanted her to do. After a short discussion we decided that surgery was appropriate given that our dog was 10 years old with a splenic tumour. We agreed that we had to let her go. The vet agreed with our decision and was very considerate. She showed us to another room that was quiet and left us with our dog for a while to allow us to say our goodbyes. She then carefully administered the final injection and our beautiful dog was soon asleep. There was no compulsion to pay or to do anything else. We were allowed to leave and go home. No one asked for a credit card or any details. We were asked to call the surgery when we felt like it to pay for the vets consultation and the drugs administered. All in all we were very happy with the way we and our dog were treated. Everyone was very kind and understanding and we would highly recommend the surgery.

   almost 3 years ago
3. Margo L ★★★★★

   Oscar, our big friendly Rottweiler needed emergency treatment at the weekend. In what can be a very emotional time for pet parents, the reception staff were very welcoming and the lady vet was exceptionally kind and caring towards our boy. He was relaxed and happy during his treatment and I can't thank and praise Vets Now enough. In our hour of need they were wonderful.

   almost 3 years ago

1. James Solonyna ★★★★★

   We had to visit Vets Now Emergency in Edinburgh two weeks ago as our cat was seriously ill and took a turn for the worst. The receptionist was so helpful on the phone and made sure we knew where to go. When we arrived at the vets we were greeted by Scott Walker the vet who examined Tigger and after a thorough examination it was decided that there was nothing that could be done for him so although it was a very hard decision, it was agreed by my wife and myself and Scott to sadly put Tigger to sleep. Scott explained the whole procedure to us and made us feel comfortable with what we were about to do and gave us time to say our goodbyes to Tigger who had been with us for over 16 years. We both have to say how caring Scott was and the nurse on duty and they made a harrowing experience as painless as possible. We would both like to thank Vets Now Emergency Edinburgh through this experience e and for their condolences after the loss of our cat Tigger.

   almost 3 years ago
2. Mike Hall ★★★★★

   I was extremely grief stricken when the vet told me that my cat had cancer and would have to. Be put to sleep. The staff and vet were very kind, empathetic and professional. Although it was a very difficult experience it was made easier by your wonderful staff.

   almost 3 years ago
3. michael briggs ★★★★☆

   Had to take my dog for some treatment on a Sunday. I have vets now a call, had an appointment booked in minutes, and treatment was very quick after I arrived. Bit pricey. But all in all a very good service and experience for me and the dog.

   almost 4 years ago

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