Polmont Veterinary Clinic - Falkirk Veterinary Care in Falkirk, Polmont

Reviews

1. Debbie ★★★★★

   Highly recommend vet ⭐️ our 15 year old cat Mishka had dental procedures under sedation which was a risk. Natalie took great care of Mishka who has recovered brilliantly. She also took time on several occasions over the weeks leading up to Mishka’s procedure and after to explain everything and offer advice. The treatment Mishka received was fantastic. When we picked her up post procedure one of the staff took my 11 year old through to the recovery area to see Mishka and show her where she’d been recovering. A big risk to take for an elderly cat but it has made all the difference and we hope to have her for more years to come. Thank You Natalie and polmont veterinary clinic for providing Mishka with the best care ❤️

   almost 9 months ago
2. Craig Chalmers ★★☆☆☆

   Had the misfortune of having my wife take a sick rabbit to this vet. The rabbit died about 3 hours after being dropped off. The bill for an IV drip and some other treatments a whopping £512. The staff were all very kind and symapthetic, but the cost was exorbitant.

   1 year ago
3. Colin Todd ★★☆☆☆

   I have used this veterinary practice since my dog was 8 weeks old and without issue. The reception staff are friendly and helpful and routine visits went without problem. I'm a 75 year old pensioner and my dog is now 10 years old, I can safely say my view of this practice, vets in general and the association they seem to have with pet insurance companies has changed my view, for the worse. It has become almost impossible to afford the extortionate cost of full insurance for a pet, and insurance companies won't pay out unless you've had multiple unnecessary injections, to keep them up-to-date, and many won't insure a dog after it's 8 years old. I recently had urgent need to visit this vet for my complete female dog who was bleeding excessively. I was advised, by one of their multiple visiting vets, you're dog needs a full hysterectomy at a cost of £3,000, and it must be done today! I explained that I couldn't afford that and was advised the dog was liable to die if I didn't pay for this emergency operation. Getting no other response, I asked what alternative treatment was available, I was told that there was an injection to expel any infected puss and a course of anti-biotics - one injection today and the second tomorrow on a return visit. I agreed to this treatment and was charged £570 and told to return in 7 days for a follow up. It was decided at the follow up to continue anti-biotics for a further 7 days at a cost of £120 The injection & anti-biotics are available on-line for £60 and £30 respectively but knowing my financial difficulty, this was never advised. At the end of the second week I had a further follow up with another visiting vet and a trainee who checked my dog's temperature, listened to her heart and breathing and said come back in 3 months and we'll spey her, at a cost of £400. - The cost for this advice and temperature check, £62.60 I decided that I had lost all confidence and trust in this practice and contacted the PDSA hospital in Edinburgh. They asked me to take the dog in - They scanned her, listened to her heart, checked physically and discovered that she had a bleeding Polyp in her vulva. They explained the required procedure and I agreed to them Taking the dog in for 1 or 2 nights (became 2), immediately put her on a drip for hydration, antibiotics and painkillers and carry out a Spey operation the following morning. The cost ...... A donation of my choosing My dog is now safely home fully recovered and very happy I will never trust any practice that operates on a money first approach to animal care, this Polmont practice has disgusted me, causing emotional stress through their attempts to extort £thousands while failing on 3 visits to discover what was causing the problem and then offering inappropriate treatment. A very expensive botch up from start to finish which could have resulted in my dog's premature death!

   1 year ago

1. Polly Aitchison ★★★★★

   Great vets. Small clinic with more of a personal touch compared to the larger chain of vets. Staff are always lovely and friendly.

   almost 3 years ago
2. Caroline Munro ★★★★★

   I would like to personally thank the team at Polmont veterinary clinic for all they have and continue to do for our fur babies. We sadly had to say goodbye for now to our wonder dog Brodie this week and the whole team there showed us nothing but love, kindness and compassion at an awful point in our lives. Brodie was shown so much love and given so many biscuits and went to rainbow bridge knowing how loved he was and I will never be able to thank the team enough for that. I wouldn't take my animals anywhere else. 5* from us.

   almost 3 years ago
3. ScottishExplorer ★★★★☆

   Quick and helpful service with some great personal touches in the soothing waiting area. Love the candle to tell you about those losing their loved pets and the cat corner. Parking as it's on the hill is a bit awkward however so take care when moving in and about the car park.

   almost 3 years ago

1. David Robertson ★★★★★

   I was recommended this vet 13yrs ago. Fantastic then and even better now. Staff are friendly and easy to talk too. Always willing to answer any questions. I would highly recommend this practice to anyone with a pet.

   almost 3 years ago
2. Tinashe Mukundwa ★★★★★

   Our experience here has been absolutely fantastic. Never had a problem at all. The staff are great with our cat They are extremely patient.

   almost 3 years ago
3. Lauren D (Lauren_R_D) ★★★★★

   These people have massive hearts! It's the most caring professional practice who treated my fur babies with respect, dignity, love and care. I cannot thank these people enough for the care they took of Jenna our 13 year old cat. We had to make a decision to have Jenna euthanized recently and having her so long devastated me to let her go. These people were so amazing not just caring for Jenna but the way they were with her oldies being left behind. I requested Jenna's ashes be returned to me which was carried out as promised. They were returned from the Vets and the lady carrying them looked so heavy hearted when handing them over to me. I think we forget these people are human beings and must be switched off to the emotions of euthenising, but in reality they are the loving end to that animals life. And all this with Covid restrictions. They did a fine job and continue to do so day in day out. We received a beautiful card of condolence from the vetinary team a couple of weeks after saying goodbye to Jenna. This was so graciously welcomed. They are amazing!

   more 6 years ago

1. Margaret Cunningha ★★★★★

   The staff are so friendly and helpful. The vets are patient and take time to explain everything to you. Clean and modern. Great place. They have been great with our wee pup.

   more 7 years ago

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