Booked my car in for a mot, had fantastic service from rhian at the front desk and fast hassle free service.
Just wanted to say that the service that I received from Sean Denning was second to none. He went above and beyond to sort out a complex warranty claim for me, undertaking multiple calls to address an issue he didn’t cause. The service itself, MOT and work was done correctly first time so thanks also goes to the workshop too. I will be coming back to this branch again and never returning to the Jaguar branch on Newport road who were in comparison very poor, unhelpful and with outstanding issues. Thanks again Sean and team for showing them how it’s done!!
Very good experience. Car went in for a recall and I was provided with a courtesy car. Safety check was also carried out which was great. Sean was very helpful and also sorted an issue with a faulty charging cable which was really appreciated
Extremely Disappointing and Costly Experience with Jaguar Newport We had our car repaired by Jaguar Newport, and just two days after the repair, the engine completely failed. Despite paying £5,000 for repairs based on faults they diagnosed, the car wqs drivable with and we were reassured there was no engine problems, now it is not drivable and has been sitting at their premises for over 12 weeks with no resolution. The experience has been a nightmare, We’ve received no proper customer service, no updates, and absolutely no accountability for the outcome. Our attempts to communicate have been ignored, and Jaguar Newport has offered zero support, care, or responsibility for what has happened, other than informing us we need a new engine which isn't guaranteed. As a young family with children we had to hire rental cars until i physically went to jaguar newport, eventually allowed us to borrow a car on the 7th week after not having our car. The car they gave us to use was unable to open from the outside, in the glove box there was two previous rental agreements containing customers information, driving licence, addresses, contact details another sign of negligence with this company, with no care given once again by the manager. As customers, we’ve lost thousands of pounds and are left without a working vehicle. We trusted Jaguar Newport to diagnose and fix the issues, and instead, we are now in a worse position than when we started. We strongly warn others to stay far away from Jaguar Newport for diagnostics or repairs. This has been one of the most frustrating and expensive experiences we’ve ever had with a dealership, and a very upsetting loss of our family vehicle.
Terrible experience. I had to visit this service center three times in a month. Each time, after fixing the original issue, new problems would arise. They always insisted on additional payments to address these problems. I’m absolutely certain that these issues did not exist before I brought my car to the service center, yet new ones would consistently emerge after each visit. I tried to communicate with the manager to resolve the situation, but their attitude was extremely uncooperative and dismissive. I even requested access to surveillance footage to check if mistakes during the repair process caused these new issues, but the manager refused to provide it. This has been a deeply disappointing experience. I own two Jaguars and have always been a loyal customer, with fantastic experiences at other service centers. However, this particular visit has truly let me down.
[21/02, 23:13] Ryan: I came to the Jaguar dealers as I had a fault, where the engine light was showing on the dash of my XJL Jaguar. I had taken it to many mechanics who could not find the fault. Even the Jaguar approved garages could not help. At which point I decided to take it to the Main Jaguar dealers. They were very helpful and took very good care of my car. The fault was fixed and my car was returned. But the problem occurred again. So I contacted the dealers again , I spoke to a lovely lady called Laura, she was apologetic on Jaguar’s behalf and arranged for the car to be booked in. This time they were able to find the main fault and dealt with the problem with such professionalism and no extra cost. I highly recommend using the main dealers, rather than wasting time with independent or approved dealers and for the foreseeable future I will only be using them. I would definitely be returning. I am an extremely satisfied customer, especially with service they provided. They even washed my car prior to pick up.
Great customer service from Arron and Ben! Would highly recommend! Best service experience!
Great staff; poor management. The ladies who were at the reception were great. Cheerful and helpful. However, the rest of my experience was awful. First of all, I wanted to replace my existing Jaguar, and wanted to see a salesman. I was told they did not sell cars there despite having an immense space worthy of a brilliant display. Then I wanted to buy a Range Rover back seat caddy, and was told they had only one, but that it was broken, which I could have at a discount. I declined. At the run up to Christmas when everybody is looking for presents, you would think a car showroom selling branded products would ensure they were fully stocked for impromptu sales. I also asked for my satnav to be updated and explained that, where I live, the WiFi is very poor and that I normally pay for an update when I have my car serviced. When my car was ready, I was told I needed new windshield wipers, but they were unable to replace them as they had only one! One! Then I was told they could not update my satnav because everyone has gone to ‘dinner’ at 1400, but the lady kindly offered me a website where I can do it myself. Why was everyone at ‘dinner’ when you still have customers in the centre having their car serviced? I have been going to Strathstone Droitwich for my service, and only went to Newport as it was a tad closer to where I live. I have never had an issue there! Strathstone Droitwich always update my satnav, they replace any parts my car needs replacing, and frankly, they always want to try and sell me a car. I will not be returning to Newport! But thanks for servicing my car anyway.
Great service from LR Newport on my Discovery warranty work ,Especially Louise who was more than helpful and kept me updated with the progress during the day . Many thanks Mark
Great service from these guys on my Defender. Especially Louise who was more than helpful and kept me updated. Many thanks James
Stratstone Jaguar Service Centre Newport is located at Longditch Rd, Queensway Meadows, Newport NP19 4SW, UK
You can contact Stratstone Jaguar Service Centre Newport at +44 1633 271888
You can find directions to Stratstone Jaguar Service Centre Newport by following this map link