Beaverbrooks Jewelry Store in Edinburgh

Reviews

1. task manager ★★★★★

   thank you to jagat for providing me with good service on my new watch

   almost 9 months ago
2. Joe Coppola ★★★★★

   Pleasant experience! Today I went in with my brother to buy him a watch for his Christmas, Anna seen to us and recommended a good selection of watches. As someone that used to be in the watch business, I thought Anna done a great job, she explained that she had only been in the business for a couple of months. I was very surprised with her wealth of knowledge. Thanks for helping make my brothers day with his new timepiece!

   1 year ago
3. Carolann Hume ★★★☆☆

   I liked the fact they had the watch I wanted, however I looked online and could have purchased for less, lesson learned, look around first for competitive pricing. Staff pleasant but only interested in the sale really, which shows.

   almost 2 years ago

1. james mcmahon ★★★★★

   hi, went to this store to have my omega watch bracelet changed over [back to the original steel one] i was greeted by a very pleasant young lady [dominique] although they are not a omega stockist she changed it over for me, even got a nice coffee whilst i waited. nice to see that good old fashioned service is still out there.

   almost 3 years ago
2. Gary Waterston ★☆☆☆☆

   Purchased a watch for my mother, as this is her favourite store for jewellery (my father shops here every birthday, anniversary, Christmas etc. ). However - we shall never return. We had an issue with the watch after 6 weeks and their post sale customer service was TERRIBLE. The watch was losing time, but they did not care and did not wish to engage or assist. Completely benign…. Suggested we call others,, send away for 3 months etc etc. the Customer Service via telephone was EVEN WORSE! A “proper” jeweller assisted - for free, with no purchase or service charge - the watch had become ‘magnetised’ and they fixed it within 10 seconds using their machine. They’ll have our business moving forward. They cared enough to try and help and find a solution - no one at Beaverbrooks knew how to even talk to us, try and understand- from the moment my mother went in they wanted her out. Beaverbrooks are clearly only interested in your money and a sale - not in actuality looking after their customers. Avoid.

   almost 3 years ago
3. Adilah Ashraf ★☆☆☆☆

   My husband bought me a pendant, and the chain broke after just over a year. I purchased another chain for around £250, they only offered me a year warranty on this and after a year, again, the chain broke. I took it back to them and they placed the blame on me that I had caused it to break. Never again will I purchase anything from them as the quality is very bad!!

   almost 3 years ago

1. Stevie White ★★★★★

   Really professional service, I visited a few times before purchasing and each time was helped by Simirn, I wouldn’t normally write reviews but felt compelled in this instance as the service was so good, couldn’t recommend high enough

   almost 4 years ago
2. Kitty Johnstone ★★★★★

   I popped into Beaverbrooks' today, a miserably cold day at that, but I was welcomed warmly. The sales staff were friendly and efficient, and soon I was on my way, mission accomplished. The shop is undergoing renovation - indeed the whole retail park is being upgraded - but the staff on duty didn’t let that wear them down.

   more 7 years ago
3. Jamie P ★★★★★

   Really professional, attentive staff who couldn't do more to help. I bought my Tag Heuer watch from here instead of Goldsmiths purely because of the service - I've wanted one for years and could finally afford it, and they made the purchase feel special.

   more 8 years ago

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