The Avenues Veterinary Centre - Mount Florida Veterinary Care in Glasgow

Reviews

1. Caoimhe Barrett ★☆☆☆☆

   I could write a sprawling negative review about this vet practice but the story is so long that I think I’d run out of space. I made a detailed and measured complaint about the continuous issues and negligence we experienced from this practice - both veterinary staff and reception staff. I also complained about the attitude of staff as I found them to be rude, obtuse and unempathetic. The practice response initially was to advise that it was “disappointing” and drag their heels in responding formally, trying to persuade me to go elsewhere despite my dog being very unwell and moving to another vet would be very stressful. Finally, they decided to ask us to leave the practice using offensive and inflammatory language in the process, at a time when our dog was incredibly unwell. Our dog sadly has now passed away and it appears clear from speaking with our new vet that Avenues ignored obvious early signs of the problem and neglected to investigate further which could have, at the very least, prolonged her life. Nicola is a vile human being who should not be in an industry dealing with people at the hardest times of their lives. Even after agreeing to engage with a mediation service that she was not legally required to engage with, she chose to double down on her unempathetic and ignorant stance and would not even offer an apology. I have never had such a bad experience from an organisation in my life - they are unprofessional and disrespectful.

   almost 8 months ago
2. Beth McNeilly ★★★★★

   We have been taking our cat here for around 4 years. Always able to get an appointment, staff are always so nice. Our cat is a nervous soul at the vets, but they take this in consideration and it is always stress free. Today I turned up but got my appointment date wrong-it was for next Thursday! They happily squeezed me in despite being booked up. Much appreciated! Thank you so much!

   1 year ago
3. Catherine Hynes ★★★★★

   This was a great visit the vet and nurse were fantastic with our Apollo was very edgy and wild everything was handled professional thank you

   almost 3 years ago

1. sonya stewart ★☆☆☆☆

   Used to be a really good, caring, veterinary centre. Unfortunately that has changed. They are now putting profits before pets. Which absolutely disgusts me.

   almost 3 years ago
2. Elle Glenny ★★★★★

   An excellent vet practise. My dog is genuinely excited to walk in. Very kind and patient vets and nurses and really lovely reception staff. Can’t recommend enough :)

   almost 3 years ago
3. Caroline Walker ★★★★★

   They do a wonderful job, both my cats have been neutered,vaccinated,and chipped hear ,there a great team. Highly recommend them .

   more 6 years ago

1. Samantha Lowden ★★★★★

   The best vet practice I've ever had a pet registered at. They have the best service, reasonable prices and such friendly and helpful staff. They always know how to keep my pup calm and he is always excited to be at the vets.

   more 8 years ago

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