Ivybank Vets Veterinary Care in Kilwinning

Reviews

1. michelle wright ★☆☆☆☆

   Very disappointed with the Irvine branch I took my sick cat there and they found a lump. They said the only staff member who can work the scanner was absent so I was to be referred to a place in Glasgow that wanted to charge me over £8000 for tests and then surgery this would take me over my insurance limit. I went to mbm and they did the whole procedure for £800 it turned out my cat couldn’t be cured and was put to sleep. This was extremely stressful and upsetting and could have been even worse if my insurance couldn’t cover it. Absolutely awful. The next visit there was an emergency in and I had to wait over half an hour and was told this was just the way of it if there is an emergency surely there should be enough staff on to cover this? Eventually I asked if anyone could see me so nurse took me then told me she couldn’t do it because they made a mistake it was a vaccination booster my cat needed and it had to be a vet so I had no option but to make another appointment because I would be late for my work. I left feeling very annoyed and yes it’s terrible there was an emergency but it was a poor show not having the staff to cover it and the customer is left being made to feel bad about it and made to sit there and be corrected about how long I could have been sitting it could have been 45 minutes to an hour. The reception said it was only 24 minutes but it ended up being 33 and would have been much longer if I had just put up with it. So it seems we are just expected to put up with lack of staff and no phone call to say there was an emergency in to save me a wasted journey! Absolutely ridiculous

   almost 7 months ago
2. colin fitzsimons ★☆☆☆☆

   This was my vets. They are the epitome of everything wrong with UK Vets and the issues reported on ITN News. Secretive and non-transparent. Refused to disclose pricing for medication, prescriptions or monthly injections which I needed to put my dog back on thr treatment I took him off 2 years ago but they could charge me £66 for a consultation. I don't want a consultation until I'm ready for an informed discussion!!!! Don't go near them is my advice.

   almost 8 months ago
3. Lisa Welsh ★★★★★

   This isn’t our regular vets, we were in Kilwinning visiting family and our dog needed to be seen. From the moment I called to get an appointment to our being seen, the service was amazing and very friendly. Would highly recommend!

   almost 10 months ago

1. gordon gamble ★★★★★

   Great staff and vets never had any problems Sasha my German shepherd is wary of being there yesterday vet took us in as soon as we arrived to make it less stressful monthly plan is well worth the money highly recommend taking it out

   1 year ago
2. colin higgs ★★★★★

   A few weeks ago I had say goodbye to my beloved border collie Millie. I can't thank all the staff to make her crossing the rainbow bridge that little bit easier, they explained the process, gave us some time to say our goodbyes and said "Take as long as you want/need" Given time, we will get another border collie but when that time does come I will haven no doubt we will return to Ivybank vets when I need help or advise.

   almost 2 years ago
3. Karen Donald ★★★★★

   Tesla recieved excellent care from staff ,staff were friendly and the vet explained everything she was doing and other options to help get the best care for Tesla

   almost 3 years ago

1. Myra Patterson ★★★★★

   Joined this practice when I moved into the area. The staff have always been welcoming, informative and patient. Lynsey the vet has a lovely manner, explains optional approaches and costs and doesn't make you feel rushed..

   almost 3 years ago
2. Shaunna Murphy ★★★★★

   Such a friendly and helpful team. Always a pleasure to visit. The pet health club is great too - love the text reminders and quick online ordering for flea/worm treatments. I would highly recommend this practice.

   almost 3 years ago
3. Denise Mackie ★★★★★

   A good practice, friendly staff. Small waiting area which I wouldn't have liked if there were dogs there, however we weren't waiting long at all. Vet was thorough, explaining everything to me about a concern he had for my cat. Told me what the costs would be etc. and outlining potential treatments.

   almost 3 years ago

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