Mercure Bristol North the Grange Hotel

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Reviews

1. Craig Giles ★★★★★

   Amazing setting, great hotel. The staff were warm and friendly. Lily on reception was welcoming and knowledgeable and made us feel at home. The supervisor Harriet was also great with giving a little bit of local information about Bristol to help our trip be even better. Tilly was also on hand on our last day to help us enjoy our stay! What a team, we will definitely come back and stat here again

   almost 2 months ago
2. noah ★★★★☆

   stayed here due to a great price - was definitely good value if you’re travelling into bristol. service was brilliant from when we arrived - from lily, hannah and anna. they made sure we weren’t waiting too long for a room as we arrived early and even upgraded the room for free! the location isn’t the best if you don’t drive though and the rooms are quite dated but they are still presentable.

   almost 3 months ago
3. Caroline Jones ★★★★★

   We had an absolutely wonderful experience at this hotel. From the moment we booked the event with Ella, Katie and Carly to then walking into the restaurant meeting Tabish at reception, the atmosphere was warm and welcoming. The staff were incredibly friendly, attentive, and made sure everything was perfect throughout the meal. The food, compliments to the chefs Ajeet and Morgan, was outstanding—beautifully presented, full of flavour, and clearly made with care. Every dish exceeded our expectations. The service from Harriet, Libby and Oscar and Leah was quick, the portions were generous, and the overall vibe made this family Xmas meal truly enjoyable. Thomas behind the bar looked after our drinks orders incredibly well considering we were a large party. One thing that really stood out was when we asked Oscar to take a family photo at the end he recognised that one of our family was missing and named them !! We waited for them to return and got a full family photo. Exceptional. I will definitely be coming back and highly recommend this place to anyone looking for great food and a great experience!

   almost 3 months ago

1. Aqila Hussain ★★★★★

   I recently held my baby shower at this hotel, and the experience was absolutely wonderful. The team were incredibly helpful from start to finish, from assisting with the setup to giving us the entire room to host the event. We had a few dietary requirements, and they handled everything perfectly. The food was delicious and beautifully presented, and the location itself was stunning, which made the day feel even more special. I’d definitely come back again and highly recommend this venue to anyone looking to host an event. Thank you to the entire team for making my baby shower so memorable!

   almost 3 months ago
2. asrar ★★★★★

   I had an amazing stay at this hotel, and I have to give special recognition to Lilly, the receptionist, who provided exceptional service. From the moment we arrived, Lilly welcomed us with a warm smile and a professional yet friendly attitude. She made check-in effortless, offered helpful recommendations for local attractions, and checked in with us throughout our stay to ensure we had everything we needed. Her attention to detail, patience, and positive energy really stood out. It’s rare to come across staff who genuinely care about guests’ experiences, but Lilly is truly one of them. She is a credit to the hotel, and because of her, we will definitely be returning. Thank you, Lilly, for making our stay unforgettable!

   almost 3 months ago
3. Julie James ★★★★☆

   Tucked away in large private grounds, the hotel is a lovely old house. Unfortunately the long driveway is riddled with pot holes so care is needed especially if you arrive in the dark. The interior itself feels more geared towards corporate meetings and weddings with the public areas lacking character and a sense of 'cosiness'. This could easily be improved. Some of the furnishings are tired and need replacing or repairing. It's a shame because the potential is there to create a much warmer feel. Our room was clean and comfortable although again, the bathroom could use some attention to repair and update it. Breakfast was OK but items weren't replenished so if you came down to eat towards the end of service then you had what was left. At £17.95 a head, this doesn't feel adequate. We stayed a few nights and observed this to be the case each morning. Overall, my observation is that the staff are friendly and helpful but this hotel feels like it might be struggling financially. It's a real shame as it's a great building in a lovely location with real potential to be amazing!

   almost 3 years ago

1. Claire W ★★★★★

   I had a lovely Christmas meal here with the ladies from my choir. We opted for the three course Christmas dinner dance and I was thrilled to find I had a choice of gluten free options for every course. The staff were careful to answer my questions about each dish and were clearly well informed. We all enjoyed our meal and followed it up with lots of dancing. A great night all round.

   almost 3 years ago
2. Patrycja Supernak ★★★★★

   My fiance took me there for a short getaway following his very successful corporate event and Christmas party at this venue. Hotel itself is beautiful, surroundings unique and that all makes it magical especially now in the winter time. Room was not too modern but clean and nothing was missing and it had romantic feel. Despite cold weather room was toasty warm. We really enjoyed breakfast ( excellent selection of food) and had one dinner in which was excellent. Staff was kind and attentive. Overall I recommend.

   almost 3 years ago
3. Matt Treasure ★★★☆☆

   Pretty basic rooms but they were clean and comfortable. Restaurant not great standards for an evening meal but breakfast very good. Sadly woken up twice during the stay due to fire alarms going off for.no good reason in (we were told) the staff quarters which was an adjoining building. Quite remote in location, so a bit of a drive, but there's a fair bit of parking available and the setting is very nice. Staff all quite polite and friendly.

   almost 3 years ago

1. Christine James ★★★★★

   We stayed overnight for a friend's wedding. Not far from home but thought it would be nice to stay over. The wedding was wonderfully organised with great staff. The wedding breakfast was lovely and the evening buffet really nice. Our room was beautiful it was clean large and welcoming. Comfy bed nice seating area. Wardrobe door was a bit wonky. Very nice breakfast although the bacon was a little dry. Would stay again and would recommend.

   almost 3 years ago

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