Smyths Toys Superstores Greenford

Reviews

1. Jeya Mark ★★★★★

   Smyths is the number one shop for toys.There are so many toys for age 1 and above and for all genders boys and Lego . There is also a study toys and creative toys for any parent who wants that .Moreover including these small toys there are higher things such as a trampoline,slide,swings and even a small house to go in and out . Any indoor and outdoor toys are available .I hope you can experience how great this experience is.This is highly recommended .The prices are not too expensive and the right amount for all toys .Additionally there is things for newborn such as a pushchair crib and more . Thank you for taking your time to read this

   almost 7 months ago
2. Sam At ★☆☆☆☆

   God, Smyths really do make me miss the days of Toys“R”Us. My family and I queued for 10 hours from 1am at the Smyths Greenford branch for the highly anticipated Pokémon drop on Saturday 25 October. Our 8 and 9 year olds dressed extra warm for the occasion, braving the cold, only for us to witness staff members processing orders for themselves and their friends before the shutters even opened at 8:45am, 15 minutes past the usual opening time. This was later confirmed by the duty manager, when confronted with video footage clearly showing orders being processed on the till and receipts printing before the store opened, all visible from the shopfront window. To make matters worse, staff struggled to process orders before putting up a sign saying they would not be taking any more, only for the manager to later announce that orders were once again being taken. By that point, the queue had been dispersed, people pushed in, and some were already inside the store. What an absolute shambles and nightmare of an experience. Smyths back door sales activity and complete lack of organisation left us, and many others, walking away with nothing.

   almost 8 months ago
3. Amal Ab ★☆☆☆☆

   I would give zero stars if possible. My brother mistakenly purchased an unfoldable micro scooter for my niece’s 4th birthday, which has never been used. We only realised it wasn’t the correct product when we attempted to set it up. When we requested an exchange, the store refused and falsely accused us of using the scooter. They also lied about inspecting it, and the manager falsely claimed that my brother had sworn at him. We are now filing complaints with Trading Standards. Avoid buying toys from this store; instead, shop on Amazon or other reputable retailers.

   almost 8 months ago

1. Elie Haddad ★★☆☆☆

   Agree with a lot of the 1 and 2 star reviews here, the staff can be rude, I get it... they had a tough day, kids visiting the store, but its not really a happy place if they aren't welcoming either. The other day they just started telling everyone to get out as they reduced their hours for a stock count, but they didn't explain to customer why they did. Even the staff didn't know and said it was normal hours now after Christmas, even though they had 2 signs outside showing 7pm. The manager at the door was really rude about it and just started getting aggressive about it too

   almost 3 years ago
2. Daniel Hawes ★★★★★

   Late review. I was in this store after Christmas. I purchased a lot of switch games. And then a SD memory card for the switch. Same person served me both days. He was polite and helpful when dealing with me. Got everything I needed. Also a massive store for toys in general. I walk in frequently to check out their Pop Funko collection as I collect them. Their selection is huge and they have a vast variety of games, anime, movies and TV shows.

   almost 3 years ago
3. M J ★★☆☆☆

   Only reason I'm leaving 2 stars is because the Lady manager. The policy for click and collect is a joke. Why do you need photo ID to pick up a click and collect? I purchased my sons Christmas present online for pick up click and collect. Got there showed them proof of purchase email, online bank statement to prove I purchased the bike and still was refused to pick up my sons present. I then had to show my birth certificate and P40 and change of name deed. Only then the Lady manager who intervened was so nice said that was more than enough to let me take it. I thank you personally but the policy is a absolute joke

   almost 3 years ago

1. Mayur Kashalkar ★☆☆☆☆

   A very rude and unhelpful staff. I purshased an electric police car for my kid and asked them for some help of staff to take the big car carton to nearest stop. The manager was very shrud and rude and did not offer any help at all....I was shocked and surprised by such behavior of the Manager....and its unbelievable that Smith Toys having such a gigantic store do not have trolley with them for carrying heavy stuff...In a Children shop, one should have friendly staff and Managers instead of such rude, arrogant and shrud behaviored staff. Smith Toys Management shud think about it seriously as having such shrud staff may end up losing many good customers of theirs. Also telling a customer to seek M&S trolley instead of the staff helping Out is unprofessional. POOR SERVICE, UNFRIENDLY AND RUDE MANAGER n STAFF, STAFF IS ONLY WATCHING CUSTOMERS INSTEAD OF HELPING THEM I would not rate Greenford store 1 star also.

   almost 3 years ago
2. Prash Photo ★★★★★

   What a gigantic store! Had to pop in to pickup some gifts, I went in the end and used the click and collect service over Weekend and it was a breeze. Everything I wanted was in stock and was all bagged for me which made life easier. I even bought other things whilst in store as Easter is around corner. Their prices are very competitive with online retailers! All staff work very hard and nothing is too much trouble when you ask for advice. I asked the manager who was in the store on the day if they had any PlayStation I could test and he was very informative, he knew and understood every part of his role to set an example for how things should be done, I was very impressed. Thanks to Greenford team for going above and beyond the call of customer service and keeping me informed. I got my game console in theme and went into the weekend a very happy person. Plenty of parking too, which is a great plus!

   almost 4 years ago

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