When ordering pizza from this location, customers should always check their entire order (including pizzas and sides) in front of the delivery driver. This is because they frequently make mistakes, and you may receive items different from what you ordered.
Store manager was great, welcoming, great customer service from Alexa and Harold! Amazing experience overall, really cozy and happy environment!! Will come again.
Pizza from here is alright. Pick-up time from placing the order at a not too busy time was really quick. Handy to be able to track progress of the order online. However, I think there’s nicer independent places to get pizza from locally, but Domino’s also has a purpose (it’s like the Greggs of pizza).
Delivery by Julius was lovely. A credit to your team friendly, polite.
Avoid at all costs and get your pizza from one of the two great Italian restaurants in Whitchurch instead. I have been a customer of the Whitchurch branch since it opened, but the customer service I received today was abysmal & unacceptable. I ordered a Hot n Spicy pizza for collection. After collecting the pizza I returned home only to discover that I had been given a pepperoni pizza by mistake. Mistakes happen, but I then had to drive back to the store where I was not even offered an apology. After waiting for the staff to stop joking around & to acknowledge me waiting, they then attempted to hand me the hot n spicy pizza that had been sat on the side for over 10 minutes. I politely asked for a fresh one & was told it would take 10 mins. I agreed & waited 15+ mins only to find on returning home (a 5 min drive away) that they had given me the original pizza rather than the fresh one I requested. It was stone cold. I feel like I have had my money stolen from me by immature, petty staff. I'm sure not everyone on the shift was to blame but someone is. I wasted my money, time & fuel as well as having no food to eat this evening as the pizza was inedible. I will never use Dominoes again after this experience.
Waited 2.5 hours for the food as they delivered it to the wrong address. When the replacement arrived it was wrong. I called to ask for a refund and was told they would only give me a voucher. I asked for a replacement and all of a sudden they can offer a refund. Absolute joke
Had probably one of the worst pizzas from this place yesterday. The actual pizza was bone dry looked like someone forgot to put the pizza sauce inside and also the dough seemed off because it had massive air pockets throughout the pizza . Wasted £25 as the family did not enjoy it one bit.
This was the first time we had ordered from this new Domino's store since it opened earlier this summer. We were very impressed with it. We ordered at 6pm and by the time we arrived at the store 14 minutes later our meal was all ready for us. By the time we got it back home it was still piping hot - which is a new experience for us when we have used other Domino's further away from home. The Chicken Wings with Frank's hot sauce were delightful - soft tender chicken perfectly cooked with the spice a perfect balance. I had an Absolute Banger pizza, with a thin and crispy crust, it was also cooked to perfection and is much tastier eaten hot than when it has cooled. A very impressive first impression, I do hope the team keeps these high standards up.
Awful branch. Got food poisoning from them a couple weeks ago, filled out a detailed form with their HQ and haven’t heard back in over a week. Prior to this incident we had issues with them not getting the order right.
Absolutely awful customer service upon collection tonight. When I arrived the guy was on his mobile and didn’t look up to acknowledge me for several minutes and said ‘I’ll be with you in a minute mate’. When I told him the name the order was under he was adamant my order was at another store, until I showed him the email confirming Whitchurch store. When handing over the meal, he didn’t have the courtesy to say thank you. Will not be ordering from this store again. Disgusting service.
Domino's Pizza - Cardiff - Whitchurch is located at 53 Merthyr Rd, Whitchurch, Cardiff CF14 1DD, UK
You can contact Domino's Pizza - Cardiff - Whitchurch at +44 29 2022 1212
You can find directions to Domino's Pizza - Cardiff - Whitchurch by following this map link