Ordered laptop from store for delivery.Was delivered to wrong address in a different town but have to wait 14-30 days for refund!! Disgusting service and no help from the store what so ever.Never shop there again !!!
incompetent employees who lie to your face, ordered a graphics card for collection, was told itd be ready by the weekend so 5 days later i go to the shop and it hasnt arrived, i try again monday and its not ready but im told itll be available later on in the day, call them up and now it will be available on Wednesday. i advise to go anywhere else but here as all the staff are clearly incompetent and do not care. will not be coming here again.
Friday 5th December, 13:30 Caerphilly Currys. The individual who wore an ironic "Here to Help" vest, was totally unhelpful. I had a photo, product code and asked if it was in stock, told to wait for a colleague as they were all busy with sales and I would be next. Proceeded to politely wait and made eye contact with two members of staff who appeared to be doing nothing except aimlessly walking around. Watched two different couples get help before me, even though they both came in after me, so I approached one of the soulless drones who were clearly avoiding work, and directly asked if they were busy. Lo and behold they weren't! So finally get to the item I wish to purchase, we have one in stock, but not for take away today. However we have a display item. I pointed out that I had seen the display item and that there is a lip on the bottom of the shelf stopping you from opening the freezer door, so how does that help. Soulless drone one, replies I am aware of the lip, I was curious if you would like to see it. So I asked if it was different to the picture I had shown him when I asked for stock item, No it is not Sir. I am Thankful for the exoerience, as now I know never to pass through their doors ever again, offering to spend my hard earned money on items they are too lazy to sell!
Mis-sold broadband as they didn't inform me my current Internet provider would be paid out by the one I signed up to as it was through Curry's and not direct with the Internet company. I rang the relevant company and they told me to go back into store, when I went back into store, 3 members of staff had no idea how to cancel the order. One member of staff asked me why I wanted to cancel in a really horrid tone of voice and another member of staff called Jean told me that what I said is a load of rubbish and that they can cancel it over the phone. Very intimidating, rude and and certainly not helpful,
Staff on site lovely but had to go in and ask where my parcel was as shouldn't have deen delivered to store. Was out back with alot of other parcels as no one had received an email or call due to an issue with the system so not sure how many like me on a whim popped in rather than waited. My parcel was a Christmas gift I had purchased.
Horrendous experience. I purchased a game for a birthday present on Saturday, paid for it online and pick up from caerphilly on Sunday. Got my order confirmation stating pickup Monday. Didn’t matter as I need it for Friday. Kept checking each day and still not in store. Went into the store on Thursday as need it for Friday…. They have a copy in store but as my copy ordered online hasn’t arrived as they told me “DPD has lost it”they can’t give me that copy. Their solution….. buy that copy in store for another £64 and when the other copy comes in they will return my £64. I spoke to the manager who refused to do anything else. So I’m summary, I paid curry’s for a game, they lost it, they had a copy in store, but I couldn’t have that as my copy was lost, and I would have to pay again for a copy they have in store, and wait a minimum of 72 hours to get a refund for my copy that they lost in transit. We buy all out work Macs through curry’s but no more business from me. Purchased the game from GAME for the same price and I will have to wait a minimum of 72 hours for my refund. Buyers beware.
By far the worst shopping experience I've ever had. Bought a TV for £550 on the 8th October 22 to be delivered on the 12th October 22. No TV arrived when I called customer service they couldn't find my order or could give my money back. Was told someone would call me within 48 hours. I've still heard nothing from them I've called about 6 times now. The same response " A manager will call within 48 hours". I even went to the local store and exactly the same thing. They called someone and they told me someone will call me within 48 hours. The service is just horrendous, by far the worst customer service system ever designed. You can not call and ask to speak with a manager to resolve the complaint as the advisor does not have the correct system to transfer to anybody else. Thank you Currys for being so customer focused
Staff were good but I was told about 3 different things. Ordered a laptop to the store was told it would be there at midday then I got rang at 3 saying it would be there at 5. Waited for an email or text until the CLOSED nothing. No phone number or contact info to ask where my purchase is. No confirmation text and its the next day. I don't know what's going on
Currys is located at Unit 9, Gallagher Retail Park, Parc Pontypandy, Caerphilly CF83 3GX, UK
You can find directions to Currys by following this map link