Nuffield Health Leicester Fitness & Wellbeing Gym Leicester

Reviews

1. M ★☆☆☆☆

   Kirk, the lifeguard, regularly sits poolside and shouts at members, behaving as though he owns the pool area. He speaks to people in a demeaning and condescending manner. His attitude and behaviour are consistently rude and unprofessional, often displayed in front of other paying members, which makes people feel uncomfortable and embarrassed. I am aware of at least three individuals who have left the gym after being shouted at and belittled by him. Given the number of complaints, it is difficult to understand how this behaviour has been allowed to continue.

   almost 7 months ago
2. Umayr Issa ★★★★★

   I joined Nuffield Health because of Sarah Garner, and I can honestly say she made the whole process effortless. From the moment we spoke, her energy, warmth, and professionalism had me signing up with no hesitation. She made everything feel exciting and welcoming, and I couldn’t have asked for a better experience. Sarah’s positivity is infectious — I left feeling motivated, cared for, and genuinely excited to get started. If you’re considering joining, I highly recommend speaking with Sarah. She’s the reason I’m here, and I can’t wait to begin this new journey with Nuffield Health!

   almost 9 months ago
3. Lea Simms ★★★★★

   Honestly but surprised on read the reviews on Nuffield Health Leicester. I joined October 2024 and pretty much I’m there 6 classes a week. Now I main go early morning and there is no issue of over being crowded. My 5 star review is based on has my fitness and health improved! Easy answer yes. Again my review do I feel comfortable in the Gym! Yes. Don’t feel intimidated at all. Are the staffing helpful and friendly! Yes. My review will be 5 stars as I’m getting everything I need. Now I can understand a few comments people have made. The studios floors really could with a few repairs. Showing new members around and seeing this is not a good impression. Honestly the gym could do with a bit of improvement, but again currently I’m very happy with the site. Thanks for helping me improve my fitness

   almost 11 months ago

1. Hywel Maslen ★★★★★

   Overall this is a very well-run fitness centre. Situated just near Abbey Lane near many other amenities, it has a good location out of the city centre. Plenty of parking in this fitness centre. Staff are very friendly and always on point for me. People using the gym are also friendly and nice. This fitness centre is very clean indeed in the gym and pool areas. Has a sauna and steam room which are always working well next to the pool. There are many fitness classes one can attend. There is a small stand where you can buy clothing and fitness equipment. There is also a coffee machine and some snacks and drinks to buy. Well worth the montly fee in my opinion.

   1 year ago
2. Hywel Maslen ★★★★★

   One of the best gyms in Leicester. The staff and management here are so well organised and happy to help - always a smile. This is a welcome change from other gyms. This gym and pool are spotlessly clean with an almost constant visible effort being made. This gym has all the usual machines and a work out are upstairs. Rowing, running and stairs machines, and cycles etc too. Classes often run in various areas. Multi bike room too. Big pool with sauna and steam room. Changing area and showers well maintained too. Plenty of car parking here. This is a gym with a strong group spirit and nice atmosphere. Highly rate this gym which I visit 3times a week. This more a health club rather than solely focused on body building. Swimming for younger swimmers and classes. Cafe self service and seating available.

   1 year ago
3. C ★☆☆☆☆

   free day passes are absolute nonsense, they offered a free pass, had me fill out my details etc and said "we are looking forward to seeing you", after a 12 mile car ride we arrived at the front desk and was informed that they arent valid anymore yet they literally have a banner blazened across the front gym saying "try us for free", if the moderator of these reviews is reading this, me and my mother were adamant on getting a full membership for the gym after we had our session, but now because of this absolute lack of professionalism, and horrendous customer service, we are never coming back

   almost 3 years ago

1. hey barrahhh ★☆☆☆☆

   UPDATE - Removed a star (from 2 to 1) because the place is sadly even worse now in 2023. I called recently to query on re-joining as, due to health issues, i need access to a sauna and pool and this was most convenient for location. I was told bluntly by a staff member on the phone that the sauna and jacuzzi's are now permanently shut off until April due to a 'business decision' - purely out of curiosity i asked whether membership was discounted to reflect this and he simply said 'no'. Avoid at all costs, this place is just a scam. I miss when this place was Green's, it was an absolutely beautiful gym. It's truly saddening to see what the place has become. Original review - Sadly had to cancel my membership as the site has gone down hill despite refurbishments. They've removed the ladies only gym room (why?!) as well as the beautiful cafe/lounge area that i frequented after every workout session. I used to love nothing more than relaxing in the cafe after my workout and watching the news on the various tv screens there... now they've blocked the whole area off and put a vending machine in front of it?! We even used to rent the area out for charity nights etc as they had a bar! Those days are long gone. Such a shame that these have been removed yet the price of membership is still £20 above most other places.

   almost 3 years ago
2. Grzegorz Bajorski ★★☆☆☆

   After cancelling my membership I was initially going to leave my original review despite the fact that gym is no longer run to the private membership standards. It's just constant breakdowns which take ages to sort out and management not interested, not listening and/or responding to the members concerns/queries. Only positives about this once great and properly run gym is great car park and lovely Personal Trainers. So few things which triggered my revised review: 1. I've contacted general manager Chris Cooke in person and via email about my concerns with regards to gym standards gone way below where it should be as well as I've reported a potential fire hazard in the free weights area to which he agreed needed to be rectified. No response/feedback from him whatsoever nor the rectification of a said fire hazard. 2. I have made a complaint about standards to the reception in July and told them same time I'll be cancelling my membership. Was told can't cancel straight away, need one month notice. 3. End of August stopped by reception to ask if they want my card as it's last time I'm in. Was asked if I've signed a paperwork to cancel and as I didn't was handed one. Didn't want to argue so just handed it back. 4. From mid of September duty manager Laura Simons is now bullying me into paying for yet another month of membership. It's very strange they don't care and don't respond to any emails and concerns while you are a member but now all the sudden I've got emails and letters flying my way. Maybe you should spend more time to train your staff so they can clearly communicate with a member when said member tells you gym is a rubbish and he's cancelling the membership as well as spend your time trying to rectify all issues within the gym and answer member queries. ‐--------------------------- original review--------- Been a member of quite few gym's in the town over the past 13 years. It is definitely the most expensive of all of them. In terms of facilities I will have to compare it to Bannatyne which is £20 less a month! Definitely the car park and cleanliness is better then at other gyms. With recent upgrade to TechnoGym the equipment is finally up to date and on par with leading gyms in the area. At the minute I do enjoy going there but if they were to put the prices up any further I would definitely cancel and go elsewhere.

   almost 3 years ago
3. Vedant Mistry ★☆☆☆☆

   Air con does not work in summer and sauna does not work in winter. I was getting better value at the gym which cost fraction of membership here. Don’t join if you are looking to use sauna, Jacuzzi and gym in summer

   almost 4 years ago

1. Dee Singh ★☆☆☆☆

   This used to be the best gym but since management changed it went downhill. Every winter, sauna/steam and hot water stops working for months. Bearing in mind how much money we pay, management do not seem to care although reception staff are amazing. I cancel my membership leading up to winter because i know the services will be down. No compensation is given to members who pay full price for half the facilities.

   almost 4 years ago

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