Lee Longlands Leamington Spa, Royal Leamington Spa

Reviews

1. Sarah Genower ★☆☆☆☆

   Very poor communication and delivery date. We purchased a sofa and chair in the Post Christmas sales in Leamington Spa for over 3k. 7 1/2 months later we receive it. Terrible communication from the store and head office. Only when we chased our May delivery were we informed there was a problem. Finally mid July we are sitting on it. Very pleased with the delivery drivers and sofa, but never again.

   1 year ago
2. Cher Pick ★☆☆☆☆

   I’m extremely disappointed with the Parker Knoll chair I purchased from Lee Longlands in Leamington Spa. The electric reclining chair cost £2,000 and I’ve had it for 18 months, but from the start, it’s been uncomfortable and poorly designed. The rising footrest does not lift to the level of the seat, so my feet dangle awkwardly. When reclined, there’s a large gap between the back and the seat, which causes cold air to rise onto my back—far from the comfort I expected. I raised my concerns and had two home visits from Lee Longlands, but I was told nothing could be done and that I simply had to accept the chair as it is. I felt dismissed and not taken seriously at all. It’s incredibly frustrating to still be paying off a £2,000 chair over two years when it hasn’t met even basic expectations of comfort or quality. This experience has left me deeply dissatisfied, and I certainly won’t be purchasing anything from Lee Longlands again.

   1 year ago
3. AP ★☆☆☆☆

   Extremely poor customer service. Went in to purchase a sofa we were happy with and about to put the order in. When asking about delivery charges the manager was extremely rude and started shouting at us for questioning about delivery charges. Said he would only speak to us about delivery if we bought a 5-year care pack as that's where he makes his profit. Rude, obnoxious and treated us very poorly. We decided not buy based on this interaction alone. Lost a sale and long standing customer.

   1 year ago

1. Kevin Cullis ★★★★★

   Having spent hours walking around different stores we finally found what we needed from this store. The salesman couldn't have been more helpful. Our second purchase made today and again Steve was so helpful and had everything ready for us when we arrived at the store. Just a phone call over the weekend and he sorted everything for our visit. Can't fault this store.

   1 year ago
2. Gerry Mcdermott ★☆☆☆☆

   Popped into the Leamington Spa branch and spotted a round coffee table I was interested in. As I was not sure about dimensions I said I would go home and check first. In the afternoon I phoned with a view to purchasing and inquired about delivery charge as I live in Solihull. I have to say the person I spoke with was rude and more or less put the phone down on me when I questioned delivery price. Looks like I will be going elsewhere for that coffee table.

   1 year ago
3. louis ginge ★☆☆☆☆

   Have some nice furniture. Unfortunately usual sales people on commission laying down the patter and trying to stitch you up. Antiquated retail model. Best to look in store and buy online.

   almost 3 years ago

1. Lee Rees ★★★★★

   Sofa arrived 2 months before expected delivery date and delivered by two positive chatty chaps Frank and John :)

   almost 3 years ago
2. Nadiya Kapadia ★★★★★

   The staff were friendly and helpful when we went to the store. My husband and I weren’t available when they came to deliver and fit our sofa so my mum oversaw the process. She said they were very cheerful and efficient, our sofa was delivered and fitted in a matter of visits and she didn’t have to lift a finger. She was so impressed she asked me to leave this google review.

   almost 3 years ago
3. Richard McCormack ★★☆☆☆

   Very disappointing service….. No ownership by staff when delivery promises are not kept and no apology. Looking at reviews, many have had similar experiences before me . This is the last time that I buy from this retailer

   almost 3 years ago

1. Simon Rawlings ★☆☆☆☆

   Purchased a Vispring mattress from this store for over £1000. Informed it would be a 4 week lead time (which sealed the deal for us as it was a quicker turnaround than other suppliers). After 4 weeks passed, there was no contact… not even an email/text. I called the store to be told that the order would now take a further 2-3 weeks! Informed by store that the delay was due to Vispring and was out of their control. So, I telephoned Vispring myself… codswallop! Vispring informed me there are only delays on orders with headboards (which I didn’t order). Terrible communication and dubious excuses. Lesson learnt - shall not be supporting this local we store again. Back to online shopping in future!

   almost 4 years ago

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