Interlet

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Reviews

1. Olivia Chester ★★★★★

   An overall great experience with the team at Interlet Cardiff. Tried a few property agencies since moving to Cardiff and this is by far the best one. All questions and requests have been answered by their lovely team! They have a very quick response time to emails and replace faulty appliances VERY quickly. Glad to have chosen Interlet!

   almost 2 months ago
2. Krishi Bhoyar ★★★★★

   I’ve had an excellent experience renting from my landlord. Communication has always been clear and timely, and any maintenance issues were handled quickly and professionally. The property is well-maintained, and it’s clear that the landlord takes pride in providing a comfortable living environment. Interlet has also been amazing throughout the entire process—organized, responsive, and incredibly easy to work with. I highly recommend them to anyone looking for a reliable and responsible property owner and agency.

   almost 2 months ago
3. Catherine Calnan ★★★★★

   I had a great experience renting through this letting agency. The team was professional, responsive, and made the whole process smooth and stress-free. The landlord was also very friendly and easy to communicate with, which made settling in even better. Overall, I’m very happy with the service and would gladly recommend this office to anyone looking for a reliable letting agent.

   almost 2 months ago

1. Anna D'Souza ★★★★★

   I’ve had a great experience with this letting agency. From the start, the team has been friendly, responsive, and genuinely helpful. Any questions or maintenance requests were handled quickly, and the whole process—from viewing the property to moving in—was smooth and stress-free. Highly recommended!

   almost 2 months ago
2. Grace Buss ★★★★★

   Great experience overall - They replied within a couple of days and sorted any issues quickly! Our microwave was replaced immediately when asked and our table soon after. As first-time renters, their explanations about bills and contracts were really helpful. The property was ready when we moved in, and our landlord has been friendly throughout. Would definitely rent here again!

   almost 3 months ago
3. Niamh Scanlon ★★★★★

   Best agency ive ever been with. No job is ever too small and they are always so quick to reply to anything I email about (literally within minutes every time). They let me move in early to my flat which was a lifesaver as I was in a pretty bad position housing wise and when I moved in they even came over when I couldnt find the fuse box which was actually in the most obvious place but they didnt even mind being called out for such a silly thing. They've kindly allowed me to stay in my flat a few extra months over my tenancy before i go travelling which is so relieved about as it is so difficult to find a short term tenancy anywhere. Any issues with appliances are always sorted within hours, ive been with other agencies and it takes literal weeks to get things fixed or replaced. Staff are SO friendly and professional and really look after tenants. This is the only agency i'll ever rent with again, cannot recommend enough.

   almost 3 years ago

1. Meg Williams ★☆☆☆☆

   Based on the following experiences, and others not listed, I would not recommend Interlet Group. Upon initially entering the property I rented through Interlet, I was greeted with multiple issues, including but not limited to: broken oven door, broken freezer drawers, torn flooring in multiple areas of kitchen, broken windowsills in kitchen and living room, large hole/dent in bathroom wall, bathroom window that could not be opened, dirty bath, broken desk, broken wardrobe drawer, stained mattress, broken blinds in one bedroom, no blinds in the other. They attributed much of the initial issues with the property to ‘the previous tenants must have broken these’/‘the previous tenants did not leave it in a good way at all’, despite claiming to have inspected/deep cleaned the property prior to myself and my flatmate moving in. Some of these issues were resolved quickly – they replaced the oven, freezer, panelling in bathroom wall, desk and mattress immediately. Other issues took months to be resolved despite being followed up on multiple occasions, such as the bathroom window that could not be opened. They (not quickly by any means) installed blinds on one window in the bedroom that was missing them. They installed blinds on the second window in said room months later (these blinds did not work). Others were never resolved. The torn flooring was never fixed. I rented the property for twelve months, informed them of the broken blinds in my bedroom when I moved in at the end of the third month, was told multiple times that ‘the blinds man’ was working on them, and upon moving out of the property at the end of my tenancy, did not have working blinds. Interlet also expressed a general lack of interest in us – for example, the broken desk (which was promptly replaced) remained in the front garden for the entire year - we had no transportation, thus we could not remove the large pieces of wood ourselves, and Interlet informed us they would collect it - they never did. We informed them of the rusted (therefore unsafe to use) state of the microwave, and were told to pick a new one up from their office, despite us informing them of our aforementioned inability to remove/collect large and/or heavy items. They told us that they would deliver the new microwave, but never did. When they did send a member of the maintenance team to fix an issue, they rarely provided us with notice that somebody would be coming to our property. Additionally, we were only provided with one key to our front door (there were two of us occupying the property), and had to chase this up multiple times, to no avail. We eventually opted to change the lock ourselves (partly for security purposes, partly out of a desire to each have a set of keys) and had our own keys cut. I would suggest avoiding renting through Interlet if possible.

   almost 3 years ago
2. Dana Jakimova ★★★★★

   One of the best agencies I stayed with. Everyone is super welcoming and polite in the office. Quick responds to any emails, phones calls and any issues with the apartment. Handy man was amazing too, as would always come on the same day to fix anything which was never the case with any other agencies I stayed with. This agency also was very helpful and flexible with postponing my leaving date and had no issues with getting my deposit back which made whole experience extra pleasant! Thank you for your great work guys! Hope to stay with you again!

   almost 3 years ago
3. Habib Alsudani ★★★★★

   One of the better estate agents. No complaints, had two minor issues that was promptly resolved and had most by deposit returned (I broke the shower my bad sorry).

   almost 3 years ago

1. Mary Roberts ★★★★★

   A great letting agency! After renting with Interlet, I can say that they are the best letting agency to go with! The staff are extremely friendly and efficient! They are quick to respond and have always helped with any questions/issues. The maintenance team are alway friendly and happy to help - they work quickly too!! I would highly recommend Interlet!!

   almost 3 years ago

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