Alcombe Veterinary Surgery

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Reviews

1. Barry Riches ★☆☆☆☆

   The Ealing branch told me that I was not welcome to stay with them, this is after being registered there for 25 years. This was because I’d reported them for demanding a fee from me which I knew nothing about and did not request. They admitted they were WRONG and then tell me I’m persona non grata ! So, you can’t win. I transferred to Vets for Pets, Brentford. They are so much more efficient and much more reasonable. To continue, I had been treating my cat , on the advice of Alcombe, for kidney disease. I had his bloods tested at Brentford and the vet assured me any disease was very slight… contrary to the messaging I’d received from Alcombe. Alcombe, back in the day, were a great local practice but now it’s all for profit. The animals suffer from shoddy diagnosis and should you DARE complain, they’re making so much profit, they just tell you not to return. I’m truly sorry to be writing this as there are still some very compassionate people working there.

   almost 2 months ago
2. JPVFX ★☆☆☆☆

   Sadly, our experience with Alcombe Vets was not what we had hoped for. After a neutering procedure our puppy developed a serious skin injury later identified by many specialists as consistent with a thermal burn. Despite raising concerns early, the issue wasn’t recognised for weeks, which made recovery challenging. While some staff were kind and tried to help, the handling of the situation overall left us very disappointed and without clear accountability. I share this as a caution to other pet owners to always ask how surgical procedures are monitored for safety.

   almost 3 months ago
3. Dilip Baümier ★★★★★

   I went yesterday to get an Animal Health Certificate for taking my dog to Belgium. The staff were very friendly and most helpful with my concern about my dog’s condition. As was the veterinarian. It’s a great pity that I will no longer use their wonderful service. Suffice to say that I would highly recommend them for your pet’s needs. This visit left me with a very positive experience.

   almost 7 months ago

1. Kyle Forrester ★☆☆☆☆

   Given incorrect information by reception, charged me for a visit as a result. Wouldn’t respond to my complaint, and when they finally did they dismissed my claim. As my conversation with reception was verbal I cannot prove I was in the right, however I certainly was, and for the sake of what was a fairly insignificant charge you’d think they would prioritise customer service and play the long game. If it’s going to be a chargeable visit, don’t tell me it won’t be. Anyway, I couldn’t stomach giving them another penny so I’ve moved the cat over to another vet. Of course, they won’t care - plenty of other suckers to mug off! Also, they quoted well over twice as much for less dental work than a local alternative. No treats for you! Kyle Forrester

   1 year ago
2. Anastasia Kydd-Callaghan ★★★★★

   I always have a brilliant experience @ Alcombe Vets. Staff are always extremely helpful and accommodating. Also very nice to see other people attending with their pets and leaving with a smile on their faces just like I always do. The Vets are also always very informative and let you know the rationale for some of the tests which are carried out. They certainly put you & your dog/pet at ease at every visit. On this occasion I attended with my dog with an eye infection which was diagnosed extremely quickly. A very big thank you to all the staff @ Alcombe for the wonderful service we always receive. So please don't leave or move your surgery elsewhere. You are all very much appreciated.

   almost 2 years ago
3. Andrew Dibden ★★★★★

   Super friendly, kind and caring staff. A real family atmosphere (even for the last appointment of the day) and willing to listen to your preferences and concerns and take those into account when organising treatment. Highly recommend and often have same-day availability (which is not common for vets in the area!).

   almost 3 years ago

1. Simone Short ★★★★★

   We are here every few months and the service has really improved in the last couple of years. I recommend it without hesitation to others for your kitties!

   almost 3 years ago
2. Archie ★★★★★

   Sweet, calm, considerate and caring during a very difficult time. Our ferret was losing tons of weight and we didn't know why. Thanks to Alcombe, Bear is now back up to a healthy weight (1005g, up from 650g!) and healthy as a horse.

   almost 3 years ago

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