We recently signed our second year house with 2let2, and had a fantastic experience. Josh helped us throughout the process, his down to earth, relatable yet helpful attitude meaning we found the perfect house for 8 of us. Couldn’t recommend anyone better.
I've had a really great experience finding my student house with 2Let2. Visha in particular has been incredibly helpful, friendly and patient with us, helping us through the process step by step. It's been completely stress free as she's helped to answer all of our questions and giving us lots of information about the house and the costs. I would definitely recommend 2Let2, especially Visha to other students looking for a new house!
Had a good experience with 2 Let 2 in finding a student house. Visha was very friendly and helpful at no point did we feel pressured or out of our depth - especially appreciated as first time buyers/renters and also as experiences with other rental agencies have not been as positive. Overall good experience I recommend to anyone.
I’ve had an amazing experience with Visha at 2let2. She has been super helpful, friendly, and incredibly informative throughout the whole process. Nothing was ever too much trouble — she always took the time to explain everything clearly and made sure I felt supported at every step. Her professionalism and genuine care really stood out, and she made the entire experience smooth and stress-free. I honestly couldn’t be happier with the service she provided. Highly recommend Visha — she’s a credit to 2let2!
I would highly recommend 2let2 to anyone looking for reliable, trustworthy and professional letting agents. They have made the whole experience a pleasure. They're quick to respond to any queries and any issues. It's clear they genuinely care about their tenants and go above and beyond to make sure everything runs smoothly.
No flexibility when it comes to guarantors... Demanding 12 months rent up front if we couldn't supply a guarantor, absolutely clueless company, avoid.
Would have given zero stars, my son felt pressured to put down a deposit, when I spoke to them on the phone they were unhelpful and did not email me the information I requested. The contact was overly complicated. Suffice to say we did not use them.
If you are a student letting a property for the first time, I cannot stress how much I would avoid 2let2 if possible. CPS has a really bad reputation and honestly, I know other students who have had less issues with them (aside from one house who were forced to live with rats). I have recently entered a contract with Condor Properties and the difference in customer service is night and day. Actually being able to speak directly to a representative through WhatsApp is both reassuring and helpful. During my tenancy with 2let2, we had no way of speaking directly to the Landlord, which meant that when the utilities had not been cancelled from the previous tenant, for months I had to endure the stress of receiving overdue payments unassisted, which eventually exceeded £1,000. Following a conversation with the supplier, they began to send letters addressed to our landlord, but as I had no way of contacting him, they were never passed along. Conveniently, after a while of the old supplier trying to reach our landlord, the company had the names of all the tenants, despite us never opening an account with them. So instead of proactively helping us with the utilities, our landlord simply provided our names and distanced himself from any responsibility. The lack of contact with the landlord was not the only issue, the organisation and administration at 2Let2 is an absolute shambles. Firstly, the property was not ready at the date they provided, there were still tradesmen in the house doing work, using the electricity from the previous supplier that we were expected to pay. Considering we were students who never had any experience with renting a property, they left us completely in the dark (no pun intended). Secondly, they provided us with the wrong keys to the property, some of us had two front door keys, two room keys, or room keys that opened other rooms. After I had spent some time working out which keys were missing, they made the process of acquiring the right keys a massive ball ache, and kept referring to their records as 'correct', and insisted on me sending photos of every individual key, instead of just taking my word for it. As it turned out, their records were not correct. During this whole process one of my housemates didn't even have a front door key. Shortly after this, one of our housemates had to drop out of university, so we needed somebody to replace him on the joint contract. This process is arduous and difficult to do when your financial guarantor is not in Cardiff, and was prolonged by 2Let2 providing the incorrect forms for this procedure. Finally, they will try and rinse you of your deposit at every opportunity. They will tell you to take photos of obvious damage such as cracks and missing tiles (and at our property there were plenty before we moved in), but things like dirty mattresses and lightbulbs aren't mentioned. I'm sure they've probably fined every tenant since the first for the same mattress stains, I always use a mattress protector so it didn't even occur to me to photograph the mattress in the event of a fine. To add insult to injury, whilst every cleaning fine was completely justified, the house is undergoing an extension and walls are being knocked down - so being fined to clean these areas is not honest or transparent at all and is just an excuse to withhold your deposit. Speaking of withholding deposits, they will try and catch you out on council tax, even though if you're a student you are not obliged to pay it. They knew we were students and yet they withheld deposit until we provided our certificates of exemption, and it wasn't until I said that we were not liable for the one non-student tenant, that the process moved along. Overall, I'd give a 0 star rating if I could, however, the maintenance team deserve a mention. They deserve 5 stars in all honesty, they sent tradesmen out 7 days a week and they were always friendly and attentive. They are miles ahead of the letting agency itself, and don't deserve to be tarred with the same brush.
Great experience here, spoke to lady called Urvisha who helped me with my sisters accommodation. Gave great advice and was extremely helpful. Very well spoken and polite, would definitely recommend this agency. Very professional and made the process so smooth! Thank you again!
I was offered a one bed flat by 2let2 for over a year or so . There were no issues with the flat at all and the only one thing was a jamming window which the agency fixed same day. Very helpful and friendly staff they chased me to return my deposit back in full. I would highly recommend.
2let2 is located at 97 Wyeverne Rd, Cardiff CF24 4BG, UK
You can contact 2let2 at +44 29 2022 6222
You can find directions to 2let2 by following this map link