Boots Store in Orpington

Reviews

1. truth always ★☆☆☆☆

   I visited the Boots store on Orpington High Street today/ June 29th Sunday (and also yesterday June 28th Saturday ), and both times I had a very disappointing experience with one of the staff members, who I later found out is the store manager named John. He was wearing a sky blue polo shirt. Today, I went in to buy a Band-Aid and approached John to ask where it was. Right away, I noticed he looked very unhappy and gave off a negative vibe, like he didn’t want to be asked anything or deal with customers. He didn’t smile, didn’t greet me, and just seemed like he didn’t want to be there. Thankfully, a kind female staff member stepped in and helped me find the Band-Aids. She was polite, friendly, and very helpful – the complete opposite of John. After walking around the store to look at a few more things, I bumped into John again and asked him about sunglasses and sunglasses cases. Once again, he looked annoyed and acted like I was bothering him. No smile, no eye contact, no proper response – just a cold and unwelcoming attitude. What made this worse is that I also went to the same store yesterday and had a similar bad experience. I asked John about a new deodorant from Sure, and again, he didn’t acknowledge me properly or show any interest in helping. He looked miserable both times and gave no sign of good customer service. Before leaving today, I spoke to a staff member at the cashier named Frankie. I shared my concerns with her about the manager’s behaviour. She understood and was very apologetic. She was very polite and friendly, and she gave me a warm smile as I paid, which I really appreciated. It was a refreshing contrast to the experience I had with John. Honestly, it’s very disappointing to have a store manager act this way. He should be setting an example for others, but instead, his attitude makes customers feel uncomfortable and unwelcome. Boots is known for good service, so this experience was both surprising and frustrating. I hope the company takes this feedback seriously because customers deserve to be treated with respect and kindness – especially by someone in a management position.

   1 year ago
2. Mar K ★☆☆☆☆

   - Appauling - Came in for the simple task of printing a photo. The first Cewe Machine failed to work, the second was temperamental, and I had to go to a third to print. I'm a very tech capable person, however these machines are barely responsive and very user unfriendly. Whilst this was going on I was effectively being pestered by the staff to get out because they wanted to close. Ultimately I arrived in plenty of time and it's not my fault as a customer that a 2 minute exercise is taking over 20 because of the poor quality machines. They made me feel like it was inconvenient to them. After all this the photos were terrible quality and the machine cut off part of it. An absolute disgrace and shows why the High Street is in crisis.

   1 year ago
3. Bobbie Gillett ★★★★★

   So very helpful in this commodious Boots branch. Pharmacist patient & helpful. PARTICULAR thanks to security guard today (Thursday 13th June morning), who helped me find my husband when I mislaid him! He found me several spare husbands before the right one, all handled sensitively and politely. Thank you ( Small elderly couple)

   almost 2 years ago

1. William Foster ★★★★★

   Just got a vaccine done for travelling - Joseph was amazing. Very thorough and informative and listened. I am not good with needles, he put my mind at ease and was an excellent injection - didn't feel a thing!

   almost 2 years ago
2. Luke Hallard ★☆☆☆☆

   Took me 10 minutes of searching for someone to help me find an item only to be told that they didn't carry that brand, despite Boots website stating it was in stock at this location. Fairly surly attitude from the assistant, really not a great experience.

   almost 3 years ago
3. min Martin ★★★★☆

   It has the items I wanted. No queues when I went in. Nice wide aisles . And it was very quiet in there mind you I did go in early. Not sure what it is like later on during the day. Had a few bits I wanted on special which was good. Clean and bright. Found what I wanted with no problems Still ok. No problems. Had what I wanted was to find no queue at check out so all is good

   almost 3 years ago

1. Jacqui Payne ★★★★★

   Clean, bright airy store. Pleasant helpful staff. Very good range of reasonably priced goods for every day and especially Christmas.

   almost 3 years ago
2. Sandeep gill ★★★★★

   Great offers on best brands of the world and heavy discount specially with price advantage card, advantage card points can be also used for further purchase.

   almost 3 years ago
3. Clare Skillen ★★★★★

   Who doesn't love a bit of Boots?!! Nicely set out, items are easy to find too. A bit more expensive than other chemists, but you know exactly what you're getting.

   almost 3 years ago

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