Thamesmead PDSA Pet Hospital

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Reviews

1. Sarah jane Kingman ★☆☆☆☆

   I bought my 8 week old kitten here for sickness and diarrhoea on the 1st of may, they told me she had a stage 6 heart murmur and told me she was dangerously dehydrated and needed a drip but couldn’t because of her heart, I was told she needed to be put to sleep. I explained she was playing and ok in her self but they tried scaring me into putting her down still. Despite this I was told she would gasp for breath as she gets older and that her heart wouldn’t cope with having a “massive” hole in her heart . I declined and took her for a second opinion at Easipetcare. They said she has a stage 5 heart murmur that will need more monitoring as she gets older but isn’t dehydrated in the slightest and could go years or even her entire life without an issue at all. Today she is absolutely full of life and totally recovered from her bug and putting the weight back on rapidly. ( added pics of her 4 weeks ago and now ) Honestly you may be a charity but this is absolutely terrible. You almost talked me into letting you kill my kitten. People need to get 2nd opinions before trusting Pdsa if your pet is otherwise fine in herself. Seems it’s easier for them to just kill an animal than treat them in my opinion. Definitely won’t be back. You can take me off the list thanks. UPDATE - I got a heart scan for my kitten. I have added the results to this post- Results say she don’t have a massive hole at all like you tried diagnosing. She has a very small hole, and a very good chance of going her entire life with no issues at all, I’m waiting for a phone call from management as I won’t be letting this drop. Update- she’s now 4 months old, it’s been 2 months since your staff advised I put my healthy kitten down! She’s still thriving and loving life. I am also still waiting for that phone call ?? ( updated a pic of her) Update 23/05/2024 Elsa had a heart check up at my vets. Her hole is closing up. Her heart is now down to a stage 2 ! And you still yet to contact me. I will keep updating my reviews until I know you won’t do this to another loved pet ! 7/02/2025 - updated pics - thank god I didn’t listen to your “professionals” Elsa had the go ahead to be spayed as her heart murmur is now completely undetected and closed up, all went well she’s recovering nicely. It’s been 10 days. Elsa is super healthy, extremely happy, and the most loving cat anyone could ever wish for. As Iv proved you was clearly wrong telling me she needed putting to sleep, , 08/11/2025 she is still absolutely fine I noticed you unpublished my review so needed 1 more edit …. This will be the last update. She’s going to live happily for many years to come

   1 month ago
2. li findlay ★★★★★

   CANNOT fault the staff at all. Friendly, helpful and knowledgeable. A little bit smelly because of all the animals in and out. Often see pee, poo or blood outside on the floor (understandably) and the water bowl for dogs, although a kind gesture, is usually not clean. Despite this, I can't fault the service I have received here.. The team are doing a good job.

   almost 4 months ago
3. Msunderstanding ★☆☆☆☆

   This was a bad experience from start to finish (rescheduled appointments and uncaring staff)! If you really care about your pet , I would advise to either save up or get pet insurance and go to a veterinary where Vets actually care about animals! Also this place could do with a thorough clean - it's pretty rank and had a foul odour. And when you finally get an appointment, be prepared to hang around for 30 mins - 45 mins before your pet is actually seen. Honestly, this place was like waiting in A&E - awful experience.

   almost 5 months ago

1. Kellie Axford ★★★★★

   Sadly had to have our kitten put to sleep due to a brain disorder meaning he couldn't stand, walk, wasn't eating or drinking and messing on himself. Lady vet we had couldn't have been kinder. Explaining that he probably had more wrong with his brain than we knew of. She treated Archie with kindness and was really patient with us where we were upset. She helped make a really hard moment that much easier

   almost 10 months ago
2. Shannon Hamilton ★☆☆☆☆

   The worst experience I’ve ever had. After taking my rabbit Roo to the emergency vets this morning for a potential blockage/gi stasis the vet did one glucose test and decided she instantly needed to be put down. No consideration or thought went behind her words… no thought of “this is someone’s beloved pet” just cold and bitter. I’m so grateful that I didn’t listen and took my rabbit straight home and waited for her normal vets to open she’s now being treated PROPERLY we were given many courses of treatments to try with euthanasia not even being a mention. Never again. I have never felt so speechless and distraught. How can you decide in less than 5 minutes that you have no other option than to put her down. You didn’t care to try a single treatment plan to help her. ABSOLUTELY DISGUSTING the vet in question should not be a veterinarian! I understand that she still after treatment may need to be put to sleep but that is a last resort after doing EVERYTHING THEY POSSIBLY CAN. The vet in question should NOT be allowed to deliver the harsh news as she had not an ounce of sympathy in her words. Disgusted. UPDATE: 15/03/2023 Roo is alive & well. After being told by this practice she had a blockage and needed to be put down I can confirm Roo does not/did not have a blockage. Did not need to be put down. And is alive, well & thriving. The vet who “treated” Roo should NOT have a license. To think if we’d of listened to her Roo wouldn’t be here. Absolutely disgraceful we bring our pets to you with trust. Trusting that you know what your doing. I knew the signs that Roo were giving me were point to early gi stasis and I was RIGHT. She went to her usual vets @ vets4pets they took her in for the day giving her emeprid, fibreplex, intravenous drip, scans & pain meds & she’s now home like nothing happened. Do not bring your pets here for misdiagnosis because I cannot tell you the heart ache, devastation and anxiety we have felt since this happened. So to the vet in question… thanks for nothing.

   almost 2 years ago
3. Tracy Thomas ★★★★☆

   The vet was lovely and kind to my puppy who had swallowed a sock. Swift service, quick resolution, and my puppy was able to come straight home. Only reason I have not given a 5 is because the practice could really do with a makeover.

   almost 2 years ago

1. sarah jeffery ★★★★★

   I would to say they are wonderful people. They took great care of my dog in her last few minutes. Talked me through everything what was going to happen and supported me on this hard time. Thank you so much.

   almost 3 years ago
2. M G ★★★★★

   I could not be thankful enough, between the first contact and the dental surgery it took only 15 days (was not an emergency), they were all very helpful and professional. My cat is 100% better now.

   almost 3 years ago
3. Jenny Snaps ★☆☆☆☆

   First of all PDSA DO NOT even deserve a one star rating. I wish I could give them a zero star instead! Our Yorkshire terrier Ben of 12 years sadly passed away on the 23rd February 2020. He was diagnosed with a collapse trachea. Although treatment of antibiotics was offered, this caused more issues for e.g. Sore/dry/red itching of the skin and the need to eat more than usual. The doctor did mention that this would be a side effect but thinking back now, I wish I did not put my poor baby through even more pain. :( I personally feel they should not even prescribe these types of medications that create more harm than good! Our first experience of visiting Thamesmead PDSA Pet Hospital was absolutely disgusting! We had an appointment and waited half an hour to be seen after our original appointment time. A receptionist did apologize for the wait but this was still unacceptable as this was an emergency appointment! When were called in, we were in the room for about a minute or two. The doctor was a trainee but can not remember his name, unfortunately. Our dog Ben was given an injection as he was continuously vomiting and this helped to stop it. Coming near to the end of his life our poor baby stopped eating, drinking and did not not even have the strength to stand! This was going on for about 2-3 days. He was refused further more treatment for e.g. The drip. We called numerous times asking for advice and requesting for him to be put on the drip but they responded in saying something on the lines of "we do not know how he will respond or if he will get through it." At our second appointment, we were turned away because the staff did not know how to handle his behavior because when Ben was in a sensitive situation or stressful environment; he unfortunately became snappy when examined. For this reason they felt he was "well" but in actual fact he was very very ill and not taken seriously! We feel the staff are very unprofessional and not enough training is given especially when dealing with certain types of behaviours and stressful situations with animals in their care. Sadly our beautiful baby passed away around 10pm in my bedroom. Afterwards, we phoned Thamesmead Hospital and told them the very sad news and the receptionist literally replied in a light/happy tone of voice "Do you want to bring him in? And we'll have a look at him." We were all distraught! and I was very angry because they did not want to see Ben when he was alive and all of a sudden we get asked to "Bring him in and we'll have a look at him" after he passed. No words of sympathy and empathy were given and I find that absolutely terrible. The night we brought Ben to the hospital, my mother asked if she can come back the next day to see our baby and was told no. I would most definitely not recommend taking your pet to this hospital or any PDSA branch. I know this is a charity organisation but all they care about is your voluntary donations and if you decide not to donate, your pet will not be treated or seen by a doctor. I feel all of these five star ratings are either people whom are loaded with cash to give a very good contribution everytime they hit the place or are just simply lucky to actually see a very professional doctor that actually cares about the animals welfare! I will also like to complain about the waiting times. Customers are not seen to on time but I just find it strange that if a customer is late then they will get turned away or have to wait longer for your appointment especially the branch at New Cross. Finally, we put forward a compliant (last year) in writing in very long/detailed email to customer service to the PDSA team and waited for quite some time due to the covid-19 pandemic. This I personally felt was an excuse and to keep us holding on. When we finally received a response they basically put the blame on our beautiful baby Ben as they were unable to treat him because he was "snappy." They did not take any responsibility what so ever! I can not stress this enough but please do not register your pets with PDSA.

   almost 4 years ago

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