Vets4Pets - Chadwell Heath

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Reviews

1. Cece LaBoo ★★★★★

   The kindness, care and compassion shown by Jose the vet is amazing. So knowledgeable but yes listened to our concerns and did the right thing for Stella. The fact that he took time out of his busy days to call me to see how she was doing was just so unexpected. Jose is an asset to his surgery. Saying thank you really isn’t enough x

   almost 6 months ago
2. Amber Nash ★☆☆☆☆

   Awful experience at this branch. Owner has been rude to me on two occassions. I feel i was over charged and when i explained why the owner was very dismissive, took no responsibility for my cat being misdiagnosed with a soft tissue injury when in fact he had an abscess, and just brushed it off as people make mistakes. My cat was left with a foot and leg that has swollen so badly, his been lethargic for days and even after explaining this, there was no empathy whatsoever. After being told multiple times that there was no puncture wound to my cats paw, the vet then tried to say it was due to a cat bite and said she had seen my cat multiple times for multiple bites when in fact she had seen him once for a singular bite. I feel she was trying to pass blame for the misdisgnosis on to me as an owner as she has previously made comments about me having multiple cats and how that "is a life choice, not one she would make but a life choice". I feel she is very rude, very judgemental and doesnt care about the animals just the money. Edited due to owners reply: My cat is insured. As the practice was aware. And he was in the surgery to be neutered when it was discovered he had been misdiagnosed and sent home due to his temperature and neutering not being able to be performed. Also after receiving a complaint the owner has sent me an email saying she will be sending me an invoice for more costs. Even though the practice has confirmed there is no outstanding balance on the account and we was sent an invoice on collection which shows this. Very unprofessional behaviour.

   almost 10 months ago
3. Ste Mo ★★★★★

   Cheryl is amazing. I am just so thankful she was the vet who took care of my dog last Saturday. Surgery went well and my dog is recovering nicely.

   1 year ago

1. Katherine Delay Southernwood ★★★★★

   I cannot recommend Vets for Pets in Chadwell Heath highly enough. We have been coming here for years for treatment of our 2 cats and the love and care they received is second to none. Unfortunately we recently lost our little George who was rescued by Cheryl and then adopted by my dad. The care, respect and dedication to treatment Caroline showed George from the outset was amazing and we can never thank her enough for giving us the extra precious 6 months with him. They also diagnosed our other monster with diabetes and were great at showing us how to treat this at home and he is still thriving. Thank you for all you do xx

   almost 3 years ago
2. Sandy Thathy ★★★★★

   Needed an emergency appointment, fitted me in within an hour of phoning. Great nurse/vet who listened to my concerns for my puppy and explained and helped ensure my puppy was receiving the right treatment to get better. After 2 days my pup is on the mend and healthy. Great service

   almost 3 years ago
3. joe simons ★★★★★

   We have been with Vets4Pets for many years now and we can’t fault Cheryl and her team they have been professional from the start to the end. We had to visit the practice a lot of times as our beloved dog was not well from a pup all the way through his life, every time we went they always went above and beyond and were alway so caring and understanding and always did the best by our Hendricks. We honestly could not recommend them enough.

   almost 3 years ago

1. Raj Ucl ★★★★★

   Always helpful, always friendly, and they try to fit you in for an emergency. Have used them since 2013 and never had any issues. Wish they would bring back puppy classes as that was always a great way for pups to meet before their walks in the park. They answer their web form 1st thing in the morning if you ask an out of hours question. Highly recommended. Give them a go.

   almost 3 years ago
2. Lillie Killington ★★★★★

   Incredibly grateful for the quality of care given to my cat this past week as an inpatient. If not for this practice my cat would not have lived. Frequent updates, amazing communication and brought my cat back to health! Special mention to Caroline and Kirby for their professionalism and caring natures. Highly recommended and cant thank them enough.

   almost 3 years ago

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