Avicenna Pharmacy Southam

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Reviews

1. J.E.S. Bradshaw ★★★★★

   I'm content with the pharmacy now. Service was pretty poor a few years ago, but it's now good. Inevitably there are times when it's busy, but even so the staff try hard to give good service.

   1 month ago
2. S ★★★★★

   Super speedy service . Merry Christmas to all staff at Southam pharmacy ✨

   1 month ago
3. Becky Syanne Gregory ★☆☆☆☆

   Doesn’t matter how long you give them from ordering to collecting you will still have to wait. Annoying however is not the reason for the 1 star. Also purchased out of date cough mixture and they didn’t seem bothered when telling them. The rating is due to LOSING a controlled drug. Trying to make out it’s been collected already… then when I mention taking it further suddenly it shows up.. not just does it show up but it has a sticker showing the date from 2 months ago proving it was not collected and they had lost it.

   almost 2 months ago

1. Anthony Davies ★★★★★

   Like with most pharmacies it can get busy but I’ve never had any issues with waiting too long. The way the store is set out means staff can see their customers at all times and they always ensure someone is seeing to the queue. Staff are always been super helpful - if you telephone in advance then you won’t have to wait for your prescription (top tip) Phone etiquette always very pleasant and helpful. I wish more pharmacies were like Southam, we’re lucky to have them.

   almost 2 years ago
2. Tom O ★☆☆☆☆

   Polite and friendly, but just such huge queues. Can spend 20 minutes waiting to get to the front and then the prescription isn't ready and then you need to wait 15 minutes more. Just a huge waste of a lot of time. Even if the queues are short, the prescriptions that get automatically sent from the Doctors haven't been prepared and you still need to wait. It makes the automatic system no better than getting a paper one. They have a smiley face machine to check your experience but that doesn't work. Then, when you write something like this, you then get silly comments asking to email instead, as if the comment above wasn't clear. No I don't want to email in with more details. What more details do you need? Do you actually read these before a generic reply? Just time how long it takes you customers to use your service.

   almost 2 years ago
3. P T ★★☆☆☆

   Much as I appreciate this pharmacy serves the local community & how it's furnished with all the latest storage/dispensing equipment, it seems unable to cope. Collecting prescriptions can often be a slow and arduous process leaving many customers frustrated. There's always some excuse given for the delays (short staffed, key staff missing, equipment breakdown, no deliveries, backlogs etc etc) ... but they never seem to be corrected or measures put in place to ensure they don't happen again. Something is wrong with the management of this place & it needs a serious shake up.

   almost 2 years ago

1. Alice May ★★★★★

   They had signs up this week saying they are short staffed and so to expect a wait. We queued for around 15 minutes and everyone was being told there was a long wait time. When we got to the front of the queue they sorted my prescription straight away as I am 9 months pregnant and had my 17 month old son with me. I really appreciated this act of kindness!

   almost 3 years ago
2. Mr Chumley ★★★☆☆

   Extremely slow to process prescriptions, typically over a week, and they accuse the doctor's surgery of being the cause of delay. When I mentioned this to the surgery, they were extremely unhappy about it, saying the delay is down to the pharmacy. To be fair to them, there has been a significant increase in housing in the area and I think they just can't cope with the demand.

   almost 3 years ago
3. lightphoenix01 ★★☆☆☆

   Had to revert to calling in to see if prescriptions are ready. Even giving two weeks doesn't appear to be enough time to have the meds waiting. Haven't really had an issue with staff, only occasionally a few ladies give the vibe that our request of prescriptions has annoyed them.

   almost 3 years ago

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