Called to ask if they had any advice for flea treatments and cleaning the house, first time dealing with this. Lady on the phone just said no didn’t offer a single bit of advice. Not a single bit of compassion towards animals lol. First impression always matters. Wouldn’t recommend. Continued with goodbye.
Martin’s practice has been treating our pets for close on 40 years now. Professional, so knowledgeable and very caring. Would give 10* if I could
I had a very upsetting experience with this veterinary practice. After paying upfront for a visit, I was told they couldn’t see my cat because I couldn’t provide previous vet records at that moment. I was then told I’d receive a refund, which took four days to reach my account. Because of this delay, I couldn’t take my cat to another vet right away due to lack of funds. Unfortunately, my cat’s condition worsened during that time, and I eventually had to go to an emergency service, where my cat’s eye had to be removed. To make things worse, when I tried to explain my frustration and asked for my refund urgently, I was later sent a letter saying I was being removed from their client list for being “rude.” I never swore or acted aggressively — I simply raised my voice out of stress and worry for my pet. Overall, this practice showed a lack of compassion and flexibility in an emergency situation. I would not recommend them to anyone who expects understanding and care during a stressful time.
EDIT to Reply: Doctor says we refused him oreviously for investigation: Yes, that’s correct. Because, at that first visit the vet clearly told us they are going to give him something that can kill him with high risk. So, we (of course) naturally declined. In this visit, Lawton vet did NOT give any such verbal warning, only that we come back at 4-6pm, then shortly after phoning us of the death. Had the Vet here given us a verbal warning of the HIGH RISK; we would have, just like the first visit, denied it and proceeded with a less lethal checkup method. If we did this, our beloved Mango would still be alive today. Doctor’s careless actions directly caused the death of our beloved parrot today. No accountability whatsoever. Postmortem as well as other filings are due soon to reveal more info first before we decide what other actions are going to be necessary. Additionally, the doctor was trying to justify the death by the parrot’s condition/sickness; which in no universe justifies outright killing it, devastating our family as a result. Something as serious as an anaesthesia for a conure bird is *high risk*, when the bird is in *bad or worsening conditions*; had the doctor done any due diligence in this knowledge the tragedy may have been prevented, but they did not; Their written warning briefly mentioned the anasthesia as “low risk”; with no verbal mention of it either which is completely contradictory and dishonest. Furthermore, the doctor gave 0 verbal warning about this potential high risk, in the end they only pointed to the written warning on the waiver form where the text only briefly writes it as “low risk”; however there was no mention of it in any consultation. It is extremely saddening, and there seemed no remorse, accountability or care at all from this practice. We had a loving parrot who was sick, aside from that he exhibited normal parrot behaviour; flying, eating and playing as normal. We took him to the vet because he has been very shakey lately, after just 2 hours they called us and said the bird died from Anesthesia. Just like that, and that quickly. It is ridiculous.
I recently joined this practice and have seen all the vets at the surgery, as I have a dog who’s been quite unwell. Every single member of the team has been so lovely and compassionate. They’ve shown real care and gentleness towards my dog, especially considering how anxious she’s become about vet visits. They never push unnecessary or expensive treatments - only what she truly needs - and every time we leave, she’s calm and on the road to recovery. I highly recommend them. It’s such a relief to have found a practice that puts the animal’s wellbeing first.
i called more than 4 veterinary cares who advertised as "tropical animals are welcome" and one of the veterinary nurse told me to try this practice, as this practice is more specialised. Maybe not the cheapest, but the only vet who was able to help with my pet fish. Although the doctor was unable to save my fish, we received a 5* service. The doctor had good knowledge of my pet behaviour and understood the issues. She told us we could try medications, but they won't make a difference. I am truly glad that the doctor didn't try to sell us expensive medications rather explained, why it wouldn't make any difference to my fish.
The lady who took my ferret in knew what she was doing. She touched my ferret, found a few issues, and done x-ray and prescribed medicine. My ferret looks a lot better now. Definitely recommend if you have some special animal. Prices are high, but that's to be expected.
Brilliant as always, Dr. Lawton has always seen all of my rabbits, he is good with them and always explained things to me and reassured me when I needed it, it is also the only vet practice that is consistent with staff including specialist vet
I went to euthanize my pet cockteil today The male team nurse and the female vet today were very helpful , understanding and answered all the questions. It was quick process and they were sensitive to my needs. They took the time to reassure me that it was a painless process in my difficult time . Great service
Lawton & Stoakes Veterinary Surgery is located at 8-12 Fitzilian Ave, Romford RM3 0QS, UK
You can contact Lawton & Stoakes Veterinary Surgery at +44 1708 384444
You can find directions to Lawton & Stoakes Veterinary Surgery by following this map link
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