I've been standing and waiting and looking around for somone to help me out by the Fragrance section and no one cared about the customers. I've left without being served or even asked if I need anything.
This branch of Boots never fails to impress me. The customer care is exceptional. The product I was looking for was not on the shelf. I asked a young assistantt who advised me it was his first day. He immediately went to find a senior member of staff. Great first day young man, you were fab as was your collegue who was super helpful. Thank you both, great customer facing service
I visited your store today to collect my prescription and do my usual shop. I’m new to the area, so I was expecting a straightforward experience. While waiting for assistance, the store was fairly quiet, but when I reached the tills, I had an unfortunate experience. As someone who is visually impaired, I cannot always see what’s happening in front of me. A staff member with red hair completely ignored me and allowed another customer to go ahead of me in the queue. When I raised the issue, it was brushed off as though nothing had happened. I have no choice but to continue using this store, but I wanted to share my experience and kindly ask that extra care be taken in the future to ensure all customers especially those with accessibility needs are treated fairly and respectfully.
Not impressed have had issues with the perfume dept…waiting! Also the lady who oversees the self service tills has absolutely no customer service whatsoever. She is miserable, rude & abrupt! EVERY TIME I’ve been in there she’s the same. Regular customers will know who I mean!
I had to buy three advent calendars from 'Soap Glory' and I’ve got a massive discount! Was 3 for 2 and triple point on my boots card. This specific shopping I have found a lot of help from the staff and the shop full with good quality merchandise. The calendars are expensive per unit but it’s what I wanted for the special ladies in my life so no complaints.
Boots Pharmacy is located at Ty-Glas Ave, Cardiff CF14 5DX, UK
You can contact Boots Pharmacy at +44 29 2075 4838
You can find directions to Boots Pharmacy by following this map link