Helen and Rachel were just amazing. My dog was really struggling and they gave us the best advice and treatment. So knowledgeable and friendly. I can't thank them enough and highly recommend them. X
I was very happy with my visit to Medivet, the vet was very patient with my difficult dog who does'nt like vets!
Always had great experiences with this practice. Receptionist is helpful. All of the vets are very patient and empathetic towards the animals extremely caring. My last visit was brilliant, the vet gave me advice and even little tips to help with grooming etc. Wouldn’t go anywhere else
Receptionist was super helpful and got me in for a speedy appt. Vet was great, ready and waiting when I arrived and listened carefully to history/details then advised and checked everything to reassure me. Great service, lovely, friendly and helpful!
Friendly & Informative. I'm really pleased with this veterinarian surgery, all the staff are friendly and helpful. Receptionists are great and make it easy to book appointments. I'm really grateful for all the support I've had from them so far!
Twice now I’ve visited, doorbell has rung as I’ve entered yet I’ve been left waiting for what seems like ages before anyone comes to speak to me. Also there is no automatic tracking of Bravecto spend so even though I’ve bought many from here I forget my stupid card with stamps on it and never get my free one. Place is adequate but certainly not anything special.
Where do we start? The receptionists are helpful and polite...after that its all DOWN HILL. The vet is extremely rude - has never heard of 'custumer always being right' or even giving them a chance to get a word in. Agumentative, unprofessional, all out to make money. Would not step a foot back in there; we value our cats life too much. Waited forty five minues after appointment, 30 minutes another time. Each to their own and all...
I thoroughly recommend this practice! Took my cat for his annual MOT and vaccinations, staff were extremely helpful. Covid restrictions meant i was not allowed to go in with him, but it was lovely to hear them making a fuss of my boy and caring for him. He came out looking very pleased with himself. We both look forward to our next appointment.
Would avoid at all costs. The vet sara was extremely rude and didn’t spend 5 minutes looking at our beloved dog. No compassion and very short tempered attitude. Didn’t let you speak with out interruption. Our dog was clearly to poorly to come home but despite the amount of pain he was in she send him home with us and asked to return in two days. He had nerve and spinal damage from old age and they made us wait 40 minutes over our appointment time outside despite the pain you could clearly see he was in. Also whilst asking everyone to still wear masks and social distance one of her nurses had her mask round her chin. I’m extremely disappointed with the care given by Sara and really felt like our poor dog was nothing but a money bag to her. Unfortunately we had to have our boy put to sleep the following day by a different vet. I work in the local community and after our bad experience lots of others are telling me horror stories about this place and the main vet. My only advice is to avoid. Find a vet that actually cares about animals.
Vet Value Veterinary Surgery is located at 18 Field St, Shepshed, Loughborough LE12 9AL, UK
You can contact Vet Value Veterinary Surgery at +44 1509 503850
You can find directions to Vet Value Veterinary Surgery by following this map link