Maidenhead Aquatics Cardiff

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Reviews

1. Akilah E ★☆☆☆☆

   Bought some neon tetras end of November, all new fish died within couple of days. We went back and they tested the water, they confirmed it was all fine and gave us another batch of neon tetras. At this point we realised they had white spots on the fins and some were losing colour (I thought was initially stress). We bought treatment for white spot but unfortunately we lost all of the new batch of neon tetras and all of our original neon tetras and Bleeding heart tetras within the week. I called up today to let them know what's happened and they've denied any of their fish have diseases or parasites despite us only adding fish from their store. I'm not an experienced aquarium owner, but my partner is and said he is certain the disease or whatever killed our original tetras are due to this store. So we won't be coming back in future.

   almost 3 months ago
2. Far away Findlay ★☆☆☆☆

   Stay away from this place. This has to be one of the worst aquatic stores around. Years ago, it was the best. The store is a mess, the tanks are filthy, and the staff are borderline rude and lazy. I reluctantly bought a Betta fish last week. The dirty tank and high price put me off at first, but he was a beautiful white betta fish that I felt sorry for, so I rescued it after paying the high price. When I got the fish home into my well-established, planted tank with perfect water parameters, I noticed the poor fish was riddled with white spot. Not just a few spots on the fins, the entire fish, even its eyes. I didn't spot this in-store due to the terrible lighting. It's so dark you'd swear they are selling bats. I treated the fish, did everything correctly, but it was too far gone. Five days later, the expensive fish is dead. If that fish was so badly infected, then they all are. There is no excuse for a store to keep fish in such cruel conditions. I don't normally complain; I'm not a Karen, but this store is a disgrace. I don't care about the money, but I will be down for a full refund and possibly a polite dressing down for the staff.

   almost 3 months ago
3. S J ★★★★★

   Really helpful and knowledge staff, has everything you could need for any type of aquarium and good selection of fish, would highly recommend!

   almost 6 months ago

1. Keith McManus ★★★★★

   Cracking aquatic shop. Absolutely massive too. We were on there for a good hour looking around. Lots of fish for any type of tank or pool.

   almost 6 months ago
2. Le Le ★★★☆☆

   Their selections are good especially marine stuff and decoration. However the price is higher compared to other independent shops. But it is okay. The thing I want to mention is their service level, I wish the staff would be more friendly and informative. I especially told them I never have pet fish before but they did not assist me every well. I think would be good if the staff could provide details when being asked by a customer.

   almost 7 months ago
3. James Woodman ★★★★★

   Went to take my 20 month old son to see the fish just for something to do. I didn't buy anything but the staff were good and friendly. Great place.

   almost 3 years ago

1. Mark ★★★★★

   Has all your aquarium and pond needs from goldfish all the way to salt water, any equipment you'd ever need, have been previously to add some new additions to our pond and was amazed by the variety they has to offer, so went back to get some aquarium fish aswell also they do a loyalty card aswell.

   almost 3 years ago
2. Lee Penaluna ★★★☆☆

   Great selection my daughter enjoys watching all the fish as she finds it helps to soothe her (she has autism) so we've been visiting a few times while setting up our tank at home for her to decide which fish etc she likes the most. unfortunately on our last visit it was really poor there was water all over the floor much more than usual and there were over 15 dead fish that I had to point out to staff it's nature but to have to point out to staff members that were just leaning on the till area on phones and just chatting to each other wasn't great I'm sure they didn't all die at the 3xact same time. This has obviously caused some anxiety and distress to my daughter and myself. However we have bought from St Mellons and received great care and attention

   almost 3 years ago
3. D THOMAS ★★★★☆

   Great selection of aquatic life and all the equipment and accessories to go along with them. Kids love to pop I'm just to look at the fish.

   almost 4 years ago

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