Marlborough Road Veterinary Centre

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Reviews

1. John Lucas ★☆☆☆☆

   They advised my poorly cat required over night care from Valley Vets. When I got my cat to Valley Vets they were shocked at how little was done at Marlborough Road Vets to sustain my little ones health. Sadly she passed away later that night. After taking my complaint to them they denied any wrong doing but I had this direct from professionals that they had not done enough. Shame on you Marlborough Vets. I now take my cats elsewhere. In response to your reply. You apparently looked into it after my complaint and found no wrong doing. But that's a little like a child marking their own homework. This is my review and it stands.

   1 month ago
2. L M ★☆☆☆☆

   Refused to help local wildlife even though they have a duty of care. Local rescue centres were extremely shocked & saddened by their lack of care. The animal would have lost their life if it wasn’t for Valley Vets. Please choose another vet for your loved pets, they deserve a practice who properly care. Having read some of the reviews, it also seems it’s not just us being unhappy. Couldn’t recommend less!

   almost 2 months ago
3. Talia C. ★☆☆☆☆

   I had a terrible experience with this practice! Approximately 4 years ago I had booked my cat for neutering and microchip. I arrived on the day at the time I was given and was told I had come too late and would have to rebook. I explained to the receptionist this was the time I was given when booking on the phone but she was not interested and I had to rebook. My cat gets very anxious when travelling and I made them aware of this. After his procedure the following week, I collected my cat but when we got home I realised a cannula was left in his paw and was bleeding heavily. I immediately called them and after a few hours a veterinarian nurse came to my home to remove it. It was a terrible experience and an unacceptable negligence on their part. Fast forward 4 years, I had called them a few weeks ago as I am getting ready to move homes and couldn’t find the details of my cat’s microchip to change the address. I was told they had since changed their systems and could not find the details of my cat’s microchip. I was asked to bring him in so the microchip could be scanned. Last week I went to their sister branch in Newport road where my cat (who is extremely anxious to travel) was scanned and it turned out HE WAS NEVER MICROCHIPPED! My Siamese cat has been walking around unchipped for 4 years! Moreover, I was told I had to pay if I wanted him microchipped on the day!!! I had paid for this the first time and was outraged but to avoid having to make him travel one more time I had paid again and had him microchipped. They were unable to offer an explanation as to what happened as they could see he was initially booked in for neutering and microchip. This is unacceptable and absolutely disgusting. Please avoid this place at all costs!

   almost 3 months ago

1. Rosa Brew ★★★★★

   We brought our rabbits in for neutering this week and I have to commend the practice and our vet Ross and vet nurse Steph for the thorough and kind care provided to our boys. No question felt too much and we felt so supported through not the easiest of times. Thank you all for your warmth, kind energy and honesty for our boys - we are pleased to report they are both doing really well.

   almost 4 months ago
2. Natascia Colacino ★☆☆☆☆

   AVOID THIS VET – NEGLIGENCE COST US OUR DOG I wish I didn’t have to write this, but I feel morally obligated to warn other pet owners. What happened to our beloved Tyson under the care of this veterinary practice was beyond negligent—it was devastating. We lost him, and it could have been prevented. Tyson, our 5-year-old Rottweiler, was a healthy, happy dog until we took him to this vet due to a strange discharge. Instead of doing thorough testing, they prescribed 15 days of antibiotics based only on a urine sample that showed no signs of infection. When I questioned why antibiotics were necessary, they told me it was “just for prevention.” Tyson got sick immediately after starting the medication—he stopped eating and drinking. I called them in distress, but they insisted he must complete the full 15-day course, despite him clearly deteriorating. He lost 7kg in just one week. We were told he needed fluids for 4–5 days, and they gave us multiple sedation pills to give him beforehand. Tyson was knocked out after just one pill. When we brought him in, the vet told us we should say goodbye because he might not wake up from sedation. We were in shock—just a week before, he was fine. During that visit, while we were desperate for answers, the vet kept asking if we wanted his nails clipped. We said multiple times that we didn’t care about that—we needed them to figure out why Tyson was crashing and to get him on fluids. Despite telling us he needed fluids for several days, they rang us that same evening to say they couldn’t keep him overnight because they weren’t licensed. When we picked him up, he looked pregnant—his belly was severely swollen and he could barely walk. I asked what happened in the 7–8 hours he was there, and their only answer was: “Tyson refused to go to the toilet.” Apparently, they expected a 55kg Rottweiler, trained to go only on grass, to pee on puppy pads. It was insulting. The next day, we were told to take him to Valleys hospital. The vet there tried to contact our previous vet multiple times for Tyson’s medical history, but they never answered. Tyson was too weak for sedation, but they gave us appetite stimulants and energy drinks. Nothing worked. He was getting worse. Weeks passed with no answers. Then our old vet randomly asked if there were any female dogs in heat near us. I was confused. Eventually, we realized I had been pup-sitting a female dog. When I separated them, Tyson’s discharge stopped the very next day. It was hormonal—but why wasn’t this considered earlier? Still, Tyson wasn’t recovering. The same vet who ignored all the signs then suggested castration or euthanasia. Tyson was too weak for surgery, and other vets we consulted were shocked that this was even suggested. They all said the amount and type of medication he had been given was unnecessary and harmful. Then we found out our insurance had been cancelled—because the vet had reported Tyson as a dangerous dog, which he absolutely was not. We had to pay out-of-pocket for all treatments, meds, and tests. We moved Tyson to a new practice. They came to our home, treated him with respect, and finally ran the right tests. We discovered he was already in Stage 3 kidney failure—likely caused by the inappropriate medication from the first vet. The new vet gave us a plan and supported us, but it was too late. There’s so much more I could say—so many painful moments I’ve left out—but I’ve tried my best to keep this short and focused, even though every part of me wants to shout our story out loud. Tyson passed away on June 1st, 2025. He was born on January 1st, 2020. He was only 5 years old. These past 6 months have been the hardest of our lives. Please, if you love your animal, do not bring them to this clinic. I wouldn’t wish what happened to Tyson—and to us—on anyone.

   almost 8 months ago
3. lynne oakley ★★★★★

   OK until carona, then no examinations & then Inc app in my plan nail clipping!!. Took him there to receive a bill for £30& told they didn't,t include this in plan anymore. So I asked them where was my money that they carried on taking for a year & a half for nothing. I was kindly sent a letter banning me for lack of trust???? Ripped off I call it.

   almost 2 years ago

1. Steve Swabey ★★★★★

   Easy to talk to your vet and the dogs are well tended to if you need any help or advice.

   almost 3 years ago
2. Amber Scott ★★★★★

   The staff were very helpful getting us registered and booking us in for an appointment. The vet was great with our dog, answered all of our questions and helped us get started on the right course of treatment. Would recommend :)

   almost 3 years ago
3. Barry Watkins ★★★★★

   Our Dog needed eye surgery we were very worried about the anaesthetic being an older dog, she has recovered very well, many thanks to the vet and nurses who cared for her so well

   almost 3 years ago

1. Alicja Rutkowska ★★★★★

   Had to bring a baby seagull in to get checked out after it fell off my roof. They were very helpful with their checkup and advice on how I could find a suitable place for the gull to go as it grows up before it can be safely released. After seeing how they treated me and animals with regards to that situation, I signed my new kitten up with them and they have also been very helpful in informing me of all the information I need regarding that. Super helpful and super kind staff.

   almost 3 years ago

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