Excellent service from these vets. Pets are well cared for and treated like one of their own on every visit.
The pet plan is a great idea especially as it includes every vaccine and 6 monthly check ups. The Rhwbina vets is always 100% the best vets I’ve ever used. No matter the animal they interact and show genuine love and care for each pet. Always highly recommended for his branch. Unfortunately the Danescourt branch is hit and miss. It all depends on what vet you get. So far I’ve only had 2 highly recommendable veterinary doctors in the matter of a few years which is disappointing. But those two vets that did make my experience one to talk about were amazing. They were confident they were friendly. They were hands on and loving to my pet and fully informative with advice and next steps.
I asked if this vets could spay my female cat who is very likely to be pregnant since her first season. As I’m on UC she is registered with the PDSA and they have a vast waiting list for this service, so they recommend that you seek help with a private vet practice. Even though this is my most local vet, I was told that they wouldn’t do anything for a cat registered elsewhere. To this I responded so I have an animal in need and you won’t help her? The receptionist flatly said “No!” I reiterated that I would be happy to pay and register her with them; yet still a firm “No!” What type of vet turns an animal / pet owner in need away, when they clearly need help?! I would NOT recommend a vets that sticks to weird and unusual policies regarding potential new customers and their pets.
Am considering legal action as I had my dog put down after Mr Broughton convinced me she had bone cancer in her leg. I had thought it was a dislocated shoulder after a fall in the house. No tests, or x-rays were done and did not realise this was negligence. He also convinced me the swelling around my other dogs back end was his anal glands. He had nerve damage of some sort to his back legs. I took both of them back repeatedly as I was not happy with the diagnosis. A junior vet thought it was a dislocated shoulder for one and an infection in the other. Mr Broughton was present on both occasions and rubbished her each time. Unfortunately I believed the owner. I have written a previous review but it appears to have gone into the ether! Let's hope this can be viewed to prevent someone else's pet being put down!!
I went to the llantrisant road surgery.. 3ven though we were all wearing masks the welcome and the subsequent treatment were warm and friendly and the vet was lovely.. my dog went from frightened to happy quite quickly.. and was given a treat..
They rarely answer the phone so good luck trying to book an appointment. The older male vet here is quite impersonal and not very informative. They also tried to charge us twice for a vaccination that they messed up the timing of. Won't be using again.
Hit and miss. Especially with what vet you see. Always a different vet each visit which is a shame. Older vet wasn't good and wouldn't return if we see him again. Need to do operations in Danescourt surgery too if possible as so hard to get to rhiwbina for morning operations
Very helpful staff always polite and friendly and keeps my lil fella comfortable
Always a calm and caring environment. Jess is extremely efficient and knowledgeable. She takes time to explain treatment options and costs involved clearly. Although busy the whole team takes time to ensure both pet and owner looked after with dignity and respect.
Always a calm and caring environment. Jess is extremely efficient and knowledgeable. She takes time to explain treatment options and costs involved clearly. Although busy the whole team takes time to ensure both pet and owner looked after with dignity and respect.
Heath Veterinary Group is located at Llantrisant Road Retail Park, Llantrisant Rd, Cardiff CF5 2BF, UK
You can contact Heath Veterinary Group at +44 29 2056 4626
You can find directions to Heath Veterinary Group by following this map link