I have just cancelled my monthly payments at this vets and moved to another practice. The reason I have taken this step is that I was nine minutes late to my appointment, and when I arrived the receptionist pronounced that I had lost my appointment because I was over five minutes late. So because I was 4 minutes beyond their cut off, I could not see a vet and endured a completely wasted visit. This was stated without apology - even though I apologised for being late - and notwithstanding that I have never been informed about this policy. There were no other customers in reception at the time, which gave me the impression that they could have seen me if they had wished. Very disappointing.
Contacts & Location
📍 Address: 11 Tredegar Street, Risca, Newport NP11 6BU, United Kingdom
📞 Phone: +44 1633 615500
🌐 Website: southwalesvets.co.uk
Photos
Reviews
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Martin Hayes ★☆☆☆☆
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Rikki Pullen ★★★★★
The staff are incredible at helping customers to manage their emotions around pet treatment and are always very supportive and understanding. Their patience makes all the difference in allowing customers to process the information and feel comfortable to ask questions, no matter how stupid the questions may sound.
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Aimee Rees ★★★★★
Had a good experience here as we brought our cat here. Pleased that the vet didn't try to fleece us for all our money, even saying that she won't recommend one of their products as it can be found cheaper elsewhere. That's appreciated as vets are known for trying to get every penny.
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Julie Tedstone ★★★★★
Absolutely wonderful had to put cat to sleep they were really lovely explained everything so I'd have no shocks they left me in room for as long as I wanted, can't praise them enough.
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Janet Millington ★★★★★
Very welcoming always happy to see us explain everything well we find puppy club excellent
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Alison Jones ★★★★★
Lovely staff, John the vet is absolutely fantastic and is new to this practice. John has operated on our dog Suki 3 times this year and has been brilliant! What a lovely man! We wish him all the best for the future xx
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Emma Williams ★★★★★
High recommend this vet! My cat is so nervous going to any vets but they made him feel so welcome and put him at ease. Treatment was explained throughly and overall a great experience, thank you!
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Rhys Morgan ★★★★★
If I could give a 6 star I would! South Wales vets were phenomenal! We will be returning for our reptiles, (hopefully not anytime soon) but we will be returning
New Review
FAQs
What is the address of South Wales Vets, Risca?
South Wales Vets, Risca is located at 11 Tredegar Street, Risca, Newport NP11 6BU, United Kingdom
What is the phone number of South Wales Vets, Risca?
You can contact South Wales Vets, Risca at +44 1633 615500
How can I get to South Wales Vets, Risca?
You can find directions to South Wales Vets, Risca by following this map link