Warren James Jewellers - Cardiff Saint Davids Centre, Cardiff

Reviews

1. Harrison ★☆☆☆☆

   Used the service to resize and clean wedding ring and yet six weeks on no call to give an update, attended store daily to query this and yet although staff are pleasant and polite yet the service is appalling, if anyone wishes to either get rings resized or cleaned to a high standard (I hope) then be prepared to wait for a substantial length of time, no apology just being 'fobbed off' it's such a shame that will consider a different company in future, what a let down. Extremely disappointing.

   almost 2 years ago
2. Lewis Williamson ★★★★★

   Excellent service from Alex-she went above and beyond to get my partners engagement ring to me while I was stuck in work. Perfect example of great customer service!

   almost 2 years ago
3. robert wilson ★☆☆☆☆

   Nightmare of a shop Bought earings They where faulty Shop would not do anything about it Went through head office only to get a credit note

   almost 3 years ago

1. Nicole Williams ★★★★☆

   Lovely staff always very helpful. Never rushyou through a sale.

   almost 3 years ago
2. julye elliott ★☆☆☆☆

   Bought 2 beautiful jewellery sets for granddaughters today - served by a very rude, couldn't really care attitude shop assistant. Merry Christmas, maybe wish for some manners on your Christmas List Missy!

   almost 3 years ago
3. Janet Saunders ★★★★★

   Staff were friendly & patient. No hard selling, gave us time to look. Definitely would recommend.

   almost 3 years ago

1. Scott Chambers ★★★★★

   Fantastic little Warren James located inside st. David's Centre, the staff were amazing and super friendly even with the return, where as some will give you a funny look if you're looking at returning an item.

   almost 5 years ago
2. Joel Anderson ★☆☆☆☆

   Warren james has to be the most unprofessional joke of a jewellery company myself or my family have ever dealt with. I bought an engagement ring from them took it back within 2 weeks as I found a much nicer ring else then I was told refunds are not possible only a voucher. I was alowed to have when returning the ring with was £500 so I used the money on a few items not out of choice but because I was forced to except a voucher. Myself and fiance got our wedding rings from there to use up the vouchers. I ordered my first ring 8 weeks before my wedding I was told it would be in the store for collection within a few weeks. Around 3 weeks later my fiance went there and they had sent the wrong size to the store, the lady said sorry and then ordered the right size we were told it would be delivered into the store soon even assured before the wedding day. 3 weeks went on no phone call so we decided to travel once again to Cardiff which is 30 miles from where we live it was not at they're store with only 2 week to go before our wedding we were forced to buy another ring a back up ring just incase the other one did not turn up (which it didn't) then I get a phone call today (on my honey moon) saying sorry this ring is no longer available what an pathetic joke of a so called company. I would seriously advise anyone not to go to Warren James especially if you need to order things to the store they're whole attitude of a Company stinks and they're customer services is diabolical to say the least. AVOID THIS COMAPNY they are ridiculous and not Evan an offer for the cost of petrol parking or just out of decency.

   almost 5 years ago
3. lisa baseley ★★★★★

   Lovely customer service lady. My partner had already bought my a necklace and earrings from Warren James in Derby. The young lady found me a matching ring and bracelet.She was very helpful and the prices are very good for quality products.

   more 7 years ago

1. Lee Jarman ★☆☆☆☆

   Poor customer service, ordered wedding rings a while ago got a phone call to say rings were ready for collection, after traveling 30 miles and paying for parking we were told only one of the 2 rings were ready for collection. OK so we collected the 1 ring and was told the remaining ring would be sent for resizing and once ready be advised to collect, got a voice mail this week to say ready. Travelled yet another 30 miles to collect the ring to find it had not been sent for sizing and did not fit. I complained to the same manager as previous visit and she said what more did I want they, had done everything they could, and the issue was down to communication break down within the store. I replied by saying not our problem that is a store issue and that we wanted a refund on 2 lots of fuel and parking, manager just gave us an email address to send a complaint to, in the end had a refund for the ring and went to Samuel's and got fabulous customer service. So lucky our wedding is in September and not this month.

   more 8 years ago

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