Goldsmiths Jewelry Store in Saint Davids Centre, Cardiff

Reviews

1. Natalie Goodwin ★★★★★

   Brilliant experience picking our wedding bands. We were serviced by Drew who was amazing and took the time to explain different styles and show us all our options. There were a couple rings I had wanted to try that weren’t in-store, this wasn’t a problem as Drew had ordered them in and provided my with an update when they were ready to view. Really appreciated the time, advice and care Drew gave us while picking our wedding rings. We’ll forever remember this positive experience, thank you so much Drew!

   almost 6 months ago
2. tracey marsh ★★★★★

   What a wonderful experience from start to finish from Goldsmiths in Cardiff today and especially the lovely Sara. Friendly, knowledgeable without being pushy and very personable. Absolutely thrilled with my necklace (and the glass of prosecco while we did the paperwork). Well done Goldsmiths and especially Sara. Grazie.

   almost 7 months ago
3. Mccharles Johnson ★★★★★

   I had purchased a G-Shock (Casio) MT-G B4000 online albeit my experience was short lived due to the screw down crown malfunctioning (in less than 24 hours). So I travelled to the store in Cardiff and spoke with a lovely lady (Drew) who handled my situation with care and reassured me with the followings ahead. In the end, a replacement was issued to myself and upon my arrival for the replacement, Drew had tested the watch with myself to see if the issues were present. Thankfully this was not the case. If you want continuity, attention to detail, and reliability I would highly recommend seeking for Drew as her level of intellect with watches truly makes your purchase that much exquisite.

   almost 7 months ago

1. helen good ★★★★★

   Amazing welcome and professional service at Goldsmiths, Cardiff. Excellent knowledge and understanding of client preferences. Good listeners and communication in relation to requirements. Overall a great experience with wine beverage !!

   1 year ago
2. Aled James ★★★★★

   Fantastic service received from Sanjay in store today. His product knowledge and customer service is exemplary. Nothing was too much trouble. I will continue to recommend him and the store. I have been dealing with WoS in Cardiff since 2002 and cannot recommend the store highly enough. The store and all of those working there are a fantastic showcase for the brands they represent.

   1 year ago
3. Slick Rick ★★★★★

   Beyond my 10-year old Swatch, I'm very new to timepieces! But after Nico Leonard and Teddy Baldassarre on YouTube, I've grown appreciation for watches. And felt respected and appreciated by the staff despite my being new to the space. Joshua was a delight and it was almost a shame I couldn't stay longer to pick the brains of the staff. All clearly passionate of their products.

   almost 3 years ago

1. Siobhan John ★☆☆☆☆

   The worst customer service I have EVER received. This company has caused such stress and upset to me and my finance during what should be a very special time for us as a newly engaged couple. What should have been a simple exchange of my engagement ring to a smaller size turned into several visits to the store to either be turned away with the promise of a phone call when my new size ring would be delivered in store (that call never happened) or then accused of trying to exchange a ring that was not the same size as the one we had originally purchased from them!!! the staff, who all appear to be new starters are confused at best, incompetent at worst. I will never buy anything from this company again.

   almost 3 years ago
2. Abul Chowdhury ★☆☆☆☆

   They do not respect refund policy and will try to charge a ‘refurbishment fee’ regardless. We paid for a ring in the Cardiff store and the ring was delivered to us via post as the store did not have the right size. They promise a full refund within their return policy when selling but does not mention "refurbishment fee". We did not like the quality of the ring as it looked very different under the store lighting. So, we put the ring back in the box immediately and returned it within 4 days. While returning, the staff at the store took the ring inside and came out with magnifying glasses and microscopes to tell us that they found scratching and wear and tear on the ring! They said they will charge us a £50 refurbishment fee. I asked for evidence of the condition of the ring when it was dispatched to us, which they could not provide. Towards the end of a painful exchange of emails for two months, I decided to go to the ombudsman and only then they agreed to refund the whole amount. We will avoid them.

   almost 3 years ago
3. Lisa Gillings ★★★★★

   I have been helped by many of the team for a few months as I’ve been replacing some lost jewellery. The store team are exceptional and a huge thank you to Nick who’s been my main contact. There is a great atmosphere in store which many other jewellers in Cardiff could learn from. Thank you to the whole team.

   almost 3 years ago

1. Edward Thraves ★☆☆☆☆

   Spent £870 on a longines watch for my daughter's 25th birthday. It didn't work. Massive disappointment on her birthday. Phoned them, it took just under a month for them to get a replacement! I went and picked up the replacement.....got home and gave it to daughter......... doesn't work!! I phoned them and I was told it's not a problem just pop back in. It is a problem, it's a very big problem and it seems like they're not bothered. I wish I hadn't bought it from goldsmith's. My advise.... don't buy a watch from goldsmith's

   almost 3 years ago

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