"The so called referb" came today for the new opening of the leisure pool. The floors were dirty and we was there at half 9 I appreciate outdoors sures bring in mud but when we were in the pool all the bottom of the pool was dirty and didnt look like it had been cleaned at all considering it was a referb it was filthy.
Outstanding customer service and excellent fitness classes and facilities. Friendly and welcoming reception staff and instructors; very well-managed pool. Haven't been for years and I was pleasantly surprised! Totally recommend the Pingles!
Some staff here are brilliant namely Emma, Scott, Marie Ann (reception and management)and Shashia (poolside lifeguard). These and other regular staff have continued to be super helpful, cheerful and professional, even during the frustrating difficulties of the ongoing refurbishment. Though do watch out for the charge for swimming sessions if you try to cancel and you haven't allowed the 4 hour rule (I tried to cancel within 3 hours especially waking and getting up to do so at 4 am in the - it will be taken by certain staff; who think it more than their job's worth to be understanding. Sad considering over the past 23 years I must have spent thousands of pounds on children's swimming lessons and family swimming activity days. the past 23 years; I must have spent thousands of pounds on swimming lessons for my two girls and family swimming activities.
Good footall pitch and club house with a decent bar.
The price doesn't match the quality, the equipment is old and often broken. Half of the gyms were closed for six months, and no one did anything for six months. After reopening, work suddenly began, and there are constant disruptions. The locker rooms stink (probably water or pipes that need replacing). There's no option to buy a gym-only membership—you have to pay for everything, even if you don't use the pool. If it weren't for the hard work of the trainers, who care about relationships and client satisfaction, most would have quit after their first visit. In my opinion, everything needs a complete overhaul and replacement. I just want to thank the few trainers who are still fighting for this place. :) I just canceled my membership. Good luck.
The receptionist with brown hair is so polite and friendly. Always there too help you. 5 star team
Not the best, not the worst honestly. Positives: Decent gym, decent sized pool, membership isn't too expensive and the car park is sufficient. Lots of tread mills and cycles available. Their booking app is good and easy to use. Negatives: Cleanliness in locker rooms needs to be taken care of. People leave the benches and floor wet and no one to mop it. The pool is almost always overcrowded. The booking system is weird, there's not enough time slots for lane swimming and public swimming and all good time slots are for 'swimming lessons'. The overcrowding of the pool can be managed better by making more slots for lane swimming available instead of focusing completely on swimming lessons. Most of the gym equipment is rusted and old. The gym is a bit congested as well.
Absolutely horrible experience. Was trying book online first for my two children on the website which didnt work. End up going in in person they made me pay for 2 months upfront for two of my children. I requested to cancel for one of my son straight away on the same day. Which is with in 14days cooling of period as per their policy. I was ensured on time of cancellation that the refund will be processed with in 14 days. I am still awaiting to receive my refund. I tried to speak to staff over the phone, in person submitted enquiry on the website but no movement on my refund. staff is so rude sitting at reception, mostly they hesitate to look at your enquiry. I called few times explained my situation over and over again they put the phone down on me. I felt like they don't want refund my money. They are quick in taking payment off you in advance for 2 months but they don't want to refund your money if your are cancelling lessons even with in the cooling off period. Becareful when book lessons or joining EveryoneActive. That is the reason why their website is not working. Because they want to pay you 2 months upfront. Another thing i was told i have paid for 2 months upfront for sep and oct lessons on 5th of sep I can see another payment request I received through DD payment already. When i was told1st Direct Debits will be taken in Nov. I am not happy with this service and still fighting to get my refund. Very very poor service and fraud experience. Very careful to join everyone acive at Nuneaton.
After the trauma of the website not working so you call, can’t book over phone have to down load app, can’t just download app and book you have to register, register and then book- took an hour! What happened to just turning up and paying and if it’s full then tough! Receptionist ignored us- on the phone and rather than look up and smile just stared at us. Walked strait in (gate was open and no one questioned us). I had booked and paid but now wish I hadn’t bothered if these are the security measures! Lockers filthy inside and out. Stepping over (what looked like) stagnant puddles of water on the floor. We cleared the baby changing of old nappies. Baby pool; green ring all around the edge. Did not go in there! Went into main (small/ family) pool and this looked better. Will 100% not be revisiting.
First visit today for a family swim And was not impressed. The lady at reception clearly looked liked she didn’t want to be there . Not even a hello. Lots of changing room space but family changing isn’t the best , dirty nappies left on the sides floors where filthy. Got into the small pool was very cool, and the baby corner was very cold too and didn’t look very clean.
Pingles Leisure Centre is located at Avenue Rd, Nuneaton CV11 4LX, UK
You can contact Pingles Leisure Centre at +44 24 7632 1200
You can find directions to Pingles Leisure Centre by following this map link