Pets at Home Bristol Eastgate

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Reviews

1. Jenny Oulton ★★★☆☆

   I've never been a fan of this shop for various reasons but now they've stopped doing chicken food I won't need to come here again.

   almost 4 months ago
2. Ruba Mousleh ★★★★★

   This place is a true community of people who genuinely love animals. The dog grooming service is fantastic; the girls who always care for Sugar with so much love and attention that I always leave feeling completely at ease. The staff of the shop are warm, knowledgeable, and clearly passionate about what they do. It feels like everyone there is part of one big family that just loves pets. Highly recommend! I also happened to pass by the shop in Tottenham Hale in London and the vibe is the same, you must be doing something right with your people, well done!

   almost 7 months ago
3. Dorothy Sun ★☆☆☆☆

   This pet shop doesn’t even deserve a 1-star rating. I had an awful experience when their staff gave me that - “why are you giving me extra work to do” that kind of look, when I show my interest to have a look at the hamsters. They are so unprofessional and unfriendly for the entire customer service, and even insisted me and my partner to purchase their most expensive cage for the hamster if we are planning to have one. They fail to manage our expectations at the first point of contact where they did not mention we need to purchase their specific cage if we want to have a hamster. We are being so looking forward of having the hamster after the staff gave us a brief introduction to the specific hamster we want. After we finish gathering items from the checklist at the shop, another staff from the counter told us that they are not going to sell the hamster to us unless we buy their cage at the same time. The staff attitude is so blunt and unfriendly. We feel so alienated all of a sudden and the staff look at us like we are an absolute animal abuser which makes us feel so shocked and uncomfortable. They even mentioned that we could not bring a hamster on the train in the UK, which there wasn’t even a law in the UK that passengers are not allow to bring their pets with them onboard. This is totally unfair and unexpected to us and we are very very disappointed of the overall customer service we had.

   almost 9 months ago

1. Yarys ★★★★★

   I recently visited Pets at Home at Eastgate in Bristol, and as an aquarist, I must say the experience was fantastic. The store offers a wide range of products for all pet needs, but what really stands out is the incredible assistance provided by the staff, especially when it comes to aquarium-related questions. Their knowledge and willingness to help with fish care, tank setup, and product recommendations are invaluable. It's my go-to store for anything aquarium-related, and I highly recommend it to fellow pet owners and aquarists alike!

   1 year ago
2. Safia Husain ★★★★★

   Visited the store yesterday to get a hamster and the staff were friendly and knowledgeable. The shop was also well organised. The two girls that served me were amazing, and gave great advice. Thanks for helping me with Bean!

   almost 2 years ago
3. Liana Cottrill ★☆☆☆☆

   I'm utterly disappointed & quite frankly appalled by the way my partner and I have been treated today at the Eastgate Pets At Home store Bristol. The manager of this store approached us at the till where we had just finished having our items scanned and accused my partner of stealing; She was very confrontational and said “I know you’ve got dewormer in that pocket right there” pointing to my boyfriends trousers. He then emptied his pockets, no stolen items but somehow he wasn’t believed. I understand sometimes employees may have suspicions or even misread situations however this was not the way to go about it, she was certain. Not only did we have her accusing us but then the employee serving us, James, swiped the items that had been scanned onto the floor, crossed his arms and began making rude remarks. As well as this, we had another employee turn around from the till on the Opposite side and too get involved. This escalated the situation further as now there are 3 employees against my partner, which I’m sure you can understand is not helpful whatsoever. It was extremely unprofessional & really quite hostile. My partner then asked for the manager to check the CCTV and before going to do so she made a comment along the lines of “I don’t need to, I saw you put it in your pocket” Yet again another example of extremely unprofessional behaviour, something you don’t expect from the MANAGER of the store. While we were waiting for the manager to return from viewing CCTV, James started to almost transform into a new character using heavy slang and physical gestures; it seemed like a form of intimidation. This then created an argument between my boyfriend and James even further escalating the situation. Simultaneously, the other employee (didn’t catch her name) turned around again from serving someone at her till and got involved, I think she may have been trying to tell my partner to calm down but the manner in which she attempted this made it even worse. There were also quite a lot of people in the store which was embarrassing. When the manager returned she noticed James mannerisms and repeatedly said his name (which is why we know it!) and he eventually stopped. The manager explained she couldn’t tell & didn’t have enough evidence to say anything had been stolen and then my partner asked for an apology which she gave hesitantly. My partner explained how he felt disrespected and that this whole situation was unnecessary to which James piped up again calling him “Disrespectful” and other words I can’t remember, even after they had been proven wrong. It was a very stressful event and could have easily been avoided had the managers accusation been a bit more gentle or a bit less of an accusation and more of a conversation. We left without getting any of the items we came for (a very big sale) and instead were left with negativity and a bad start to the day.

   almost 2 years ago

1. Charlie Jenkins ★★★★☆

   They groomed my dog!, I didn't even ask them too... I only went in for a fish... Still I thought it was class.

   almost 2 years ago
2. Amy Webley ★☆☆☆☆

   I was absolutely disgusted to see how vile the environment was in the fish tanks. There were two Betta fishes in tiny tanks next to each other where they are slowly dying. Their fins are literally rotting because of how dirty the tank water is kept and lingering at the bottom of the tank which implies how unwell they are. How sick you must be to treat an animal like that, regardless of how small they are. None of the tanks were clean and all of the fish are cramped together in very unfit conditions. How you get away with it baffles me and how you can happily work in a place like that is beside me. Please don’t support companies like this because it’s so unfair to the animals lives. I won’t be supporting a company like this ever again. Vile.

   almost 3 years ago
3. Jason Bailey ★★★★★

   The staff are lovely and make sure you are looked after....however getting out of Eastgate carpark was appalling. It took me just over an hour..not designed well at. Has to be the worst experience ever..whoever designed it needs to be stopped from designing more or shot..

   almost 3 years ago

1. Mike Flaws ★★★★★

   Shopped here a bunch of times for things for our cat over the past few months. I'm a first time pet owner and had some questions during my visits, always received helpful assistance and was treated well. I've been ordering supplies such as litter through the app regularly and with an issue with a current delivery called the store for help, alas they can't help with distribution centre issues but the person on the phone was genuinely apologetic and tried to help me as best as she could. All in all 5* for the store. Recently Pets at Home have switched from DPD to Hermes/Evri for deliveries and this is my first order since the switch. Hermes are, of course, total bandits, and because of this I'll probably switch from Pets at Home to a different company if I can find similarly cheap litter elsewhere. Not a problem for the store, but hoping that somebody at HQ will be reading this!

   almost 3 years ago

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