Highcroft Referrals

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Reviews

1. Andy Lee ★★★★★

   Great place with caring people. I took my 7 year old mid haired sausage, who was treated with care and respect every think was well explained and I left with confidence that they had done Dali the sausage proud

   almost 2 years ago
2. John Davey ★★★★★

   Despite having our bunnie put down yesterday the vet was very caring and gave as much time as we needed. Gave a very thorough investigation and options but he was just too poorly. Fully recommend for care and advice

   almost 3 years ago
3. julie glycos ★★★★★

   Absolutely outstanding service. From the moment I walked through the door with my poorly boy the staff were amazing, the receptionists were just fantastic and Jon the vet was just wonderful with my boy. I will never forget the kindness that was shown. 5* service from everyone.

   almost 3 years ago

1. Julie B ★★★★★

   Amazing staff. Can't thank them enough for the care they gave to my 1 year old dog who needed surgery for a complex fracture. I felt fully informed throughout and was able to phone for advise between appointments. Dealt with my insurance company promptly and were 100% professional. Highly recommended

   almost 3 years ago
2. fatboy fryer ★★★★★

   Honestly the best vets around. They have taken great care of my Frenchie. They may cost more than other places but it's worth it. You and your pets aren't just numbers.

   almost 3 years ago
3. Tamas Szabo ★★★★★

   The staff were very friendly. The communication was excellent. It's a bit pricey service but you have to pay for the expertise. The vet, Sonya was extremely friendly, helpful and honest. It is really looks like they really take care of your pets and knows what they are doing. I would recommend them with no question at all.

   almost 5 years ago

1. Luke Tyreman ★★★★★

   Amazing pet hospital with extremely caring staff. On my last visit here it wasn't a happy encounter and it ended in the passing of my partners pet. But the way the staff handled our case and even bent the rules to allow us to come into the hospital and say our final good byes. They are also very time efficient and seem to have quite a big capacity. Much recommend!

   almost 5 years ago
2. Wenjun Xie ★☆☆☆☆

   Not professional at all!! They messed up a simple spay operation by accidentally cut my cat's ureter. They even didn't notice it at the first place and asked me to bring my cat back home. It's the first time I have a cat, but I still felt she didn't look right after spay. I was calling the vet everyday after spay and every time they told me this is normal. Until a week later they give my cat a check-up and told me she had kidney failure and one of the kidney needs to be take out. It is a nightmare for a first time cat owner. They didn't give us any compensations or even didn't refund us the spay fee. They do not care the animals or the owners. All they want is money. Worst vet ever! Avoid it!!!

   almost 5 years ago
3. Phil Leahy ★★★★★

   We've used Highcroft for twenty years. They've looked after the six dogs we've had during that time with unfailing care and compassion and we recommend them without reservation. We even received a card a few years ago from a vet who had heard that we'd said goodbye to an elderly dog she'd seen regularly over the years - thanks Isabel! But last month they exceeded themselves when looking after our very poorly dog after he got heatstroke. The level of attention he got was amazing, and the twice-daily phone calls updating us on his progress were invaluable. One member of staff even brought their own dog in at midnight to provide blood for a transfusion, and this was the turning point for his eventual recovery. Kerry and the rest of the Wells Road staff from reception onwards were amazing and everyone there seemed to know our dog by the time he was discharged. I should also say they worked hard to keep down the costs of what was an extended stay without compromising their standards of care. We are proud to have Highcroft looking after our dogs.

   more 8 years ago

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