Vale Vets

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Reviews

1. Marty Waterhouse ★★★★★

   For the last few months our dog has been under the care of Brian, the ophthalmologist, due to needing double cataract surgery. From initial enquiry through surgeries, after-care and gradual sign off, we have felt that she was in excellent hands. All reception, referral and accounts staff have been extremely helpful and friendly and most importantly, thanks to Brian and the nursing team, our dog can see again. Thanks to all of you and I have no hesitation in recommending Vale.

   almost 2 months ago
2. Michelle Woodward ★★★★★

   It has been a very long time since we have had to use a vet. Unfortunately, one of our precious 3 cats was poorly and had to cross the rainbow bridge. Heart breaking, but all of the staff were very, very kind. Amazing treatment from the vet Ffion, she was just brilliant with our little Pixie cat. Her crossing was so peaceful and very quick. I'm so glad that we chose to have paw prints, nose prints and fur, there was no option for those things back in the day and it does feel like you have a very personal part of them. I wouldn't hesitate to recommend them. I can only speak to our experience of Ffion, but my impression is that she's there for the love of animals and not the profit margin. Horribly heart breaking, but made a little easier by the gentle handling of the staff. We are very grateful.

   almost 2 months ago
3. S W ★★☆☆☆

   Staff very kind and polite. Unfortunately upon giving my dog to the staff member for her CT scan and explaining my dog was blind, which was already in her notes, she took the dog and clunked her head into the wall which I was very upset at as she has dangerously high glaucoma eye pressures and any head impacts should be avoided as they should know, totally unprofessional when your dogs wellbeing should be their utmost priority. I asked four members of staff to verify costs and paid the amount accordingly, only to be called the next day to be asked for an additional £66 for expediting the results which was already requested by the referrer and price confirmed before attendance.

   almost 3 months ago

1. Alexandra Hamlin ★★★★★

   We would like to extend our sincere thanks to the reception team, Anastasia the vet, and everyone who played a part in helping Annie recover after her operation. She was seen promptly, and we truly appreciated being kept informed and reassured every step of the way. A thank you as well to those who assisted with the insurance process — we were a bit anxious, but everything was handled so smoothly and stress-free. Thank you once again — it’s such a comfort to know we have Vale Vets to turn to if we need them.

   almost 7 months ago
2. Ellie Phillips ★★★★★

   Our JRT had sudden liver failure and Vale admitted her quickly, accurately estimated costs, gave amazing advice & care (including, once she came home to be monitored, handover of her details to the on call vet over nights & weekends, should I need advice). From the reception staff, the billing team, the vets and the nurses - everything was seamless, fast, and essentially they saved our dog’s life. I was terrified to take a still very sick dog home, but I had all the info & advice needed, as well as support at the end of the phone. Not only that, Vale have continued to support my own vets with ongoing advice as she recovers. Our dog is our child - she’s our whole world - and Vale treated her as such. What more could you ask for?

   almost 8 months ago
3. Michael Lancey ★★★★★

   Every good service and kept well informed at all times when our dog was with them

   almost 3 years ago

1. Alvaro B ★☆☆☆☆

   not entirely sure why this vet has so many good reviews. Had a pet health plan which supposedly pays for any flea and wormer tablets during the subscription. Cancelled the plan recently as no longer looks as money for value and was denied collection of tablets that I already paid for from my direct debits. Apparently they go back to stock and can no longer be collected. Having said that the receptionist was happy to sell them on the spot. Basically pay for something that I already did. Daylight robbery. Avoid.

   almost 3 years ago
2. Sandy Bennett ★★★★★

   I’ve been using Vale Vets for several years for my cats (as does my mum). It’s always a positive experience. Extra shout out today though as I showed up to my cats check up appointment a WEEK early. Idiot! They managed to fit us in anyway, to avoid the stress for my cat coming back. Totally above and beyond, plus they did it all with a sense of humour. Great place.

   almost 3 years ago
3. Michelle Baker ★★★★★

   I recently visited Vale Vets for a check up and to raise a concern for my very senior cat. The reception team are absolutely wonderful! The vet we had a consultation with was very honest and prioritised the health concerns, talking me through what we can do to help the old man out. Vale Vets have always been my choice of vets, I feel my old cat has always been in good care with them and they absolutely do care for our pets.

   almost 3 years ago

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