Severnside Veterinary Group

Reviews

1. Sally Humphreys ★★★★★

   Had to make decision to take local feral cat who had a serious wound to his leg and could hardly stand to the vet. Apparently the wound had maggots embedded into it. I asked the vet to put him to sleep. Their kindness and compassion was amazing. I stayed with him while he slipped away. I'm glad I made the decision so he didn't suffer somewhere alone. Thank you Severnside vets.

   almost 5 months ago
2. Tracey Gardiner ★★★★★

   Needed to take my elderly dog into the vets two weeks ago as he was having breathing problems. We didn't have an appointment but entered the waiting room first thing. Without hesitation the receptionist organised for us to see Jake. Sadly we needed to say our last goodbye to Ben. During this very difficult time myself and my family felt like the only important customer there that day, we had as much time as we needed with Ben, nothing was too much for the staff there. Thank you

   almost 2 years ago
3. dean Drake ★★★★★

   Have been a customer for nearly 30years, my dogs all black labradors, cat, pet ducks Back in day was Roper & Hinds

   almost 2 years ago

1. Justine Smith ★★★★★

   They have cared for our dogs for over 16 years giving us and them the best of care and advice and when the time came to say good bye to our beautiful Misty fur baby, Charlotte could not have done more for her and us to make it bearable. The arrangements after were compassionate and caring too. Cannot fault any vet, nurse or receptionist here and would recommend them highly.

   almost 3 years ago
2. Richard Burbidge ★★★★★

   I took my border terrier for spaying yesterday shortly after dropping her off we had a phone call regarding her teeth which I had asked them to clean beforehand, They were very informative polite and told me she had two loose molars i was a bit taken back at first and questioning but after a short discussion we went ahead and had them removed, On picking her up the surgeon Mark spoke with us and another veterinary nurse we found them polite friendly and professional we liked the reception lady as well, I left feeling at ease on our first visit and am happy using them in the future,although I'm not sure Jess is looking forward to future visits,

   almost 3 years ago
3. Dan Mayo ★☆☆☆☆

   DO NOT TRUST this practice with your beloved pets. They misdiagnosed our dog as having a bad back for almost a month and continued to assure us he just needed to rest along with painkillers. They didn’t do any scans or blood tests even after multiple phone calls and seeing two different vets at the same practice. His symptoms continued for weeks but we were still assured it was only a bad back. We showed the vets videos of his condition We ended up calling another vets who seemed extremely worried after explaining the same symptoms wanted to see him ASAP. They put him straight onto stronger painkillers, did scans and blood tests. We were told they’d found a huge tumour approximately 12x8cm in his abdomen. This was a huge shock to us, He was put to Sleep after being told for a month he just had a bad back and needed rest. Our dog was only 6 years old, our previous lurcher lived to 14. We are still struggling to come to terms with this situation a month after his passing. Woods vets sent a summary of their findings to Severnside. We sent two letters and have only just had a response. Unfortunately from their response it seems Severnside have taken no responsibility for the mistakes and misdiagnosis they have made. In their letter back they’re even boasting about how the have a waiting list for new clients. It appears they do not wish to use our unfortunately situation to learn from their mistakes. I will be warning everyone I know not to use Severnside and will never use them again. We will also be taking this further.

   almost 3 years ago

1. anna villis ★★★★★

   I have been with this practise for 12 years and have nothing but praise for how they have always treated my animals. Mark Hinds has been amazing with my dog this month, he has stayed with her until late at night and has done everything possible to make sure she is comfortable. For anyone that wants there animals looked after you won’t find a better vets than this one.

   almost 5 years ago

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