Screwfix Walsall Wood Walsall, Walsall Wood

Reviews

1. Shiyanthan Balakumar ★☆☆☆☆

   I’m a tradesman and I have been shopping with Screwfix over 15 years and never had an appalling service like today. As I was being served by a young lady another lady who maybe a duty manager said to me that she wouldn’t return one of the self levelling bags as there is a tiny damage on the bag. I told her that I may have bought it like that, but not sure as I didn’t check when I picked it up. I bought over 20bags and didn’t check every bag as I never had any issues in the past. She said that I have to take it back to the store where I bought it from. I was ok with that but felt that she was unwilling to help from the moment I walked in to the store. Even before I completely brought all the bags and unloaded, she commented that “you know that we wouldn’t take it back if it’s over 30 days right?” and I was like yes I know that. She then started examining every bag. Honestly, taking the stuff back to the other store wasn’t a problem but she made me feel like she almost didn’t want the returns as the bags were heavy. I also had a bad experience in the past with the same store but I never said anything. So, this time I gave her my feed back and said that I’m only having a bad experience at this store in a calm manner. She replied, “then why are you still coming to this store?”. I was in shock. Obviously, after that things got a bit heated but her further comments were even more shocking and appalling. She even threatened me that she can refuse to serve me which means I’ll have to carry all that bag to another store. She kept talking and talking rather than defusing the situation so I had to ask her to stop talking to me and let the lady who is already serving me to finish serving so that I can get the refund and go home. I looked up for her name badge to write a complaint but she wasn’t wearing one. I asked her before I left the store for her name but she refused to give it. She said that she doesn’t have to give it to me. I then, asked her that don’t you have to wear a badge so that I know who I am talking to. She said that she doesn’t have to wear a badge and she only has to do what she is comfortable with. She also said that she didn’t serve me so she does not have to give me her name. What was she doing there having all this conversation with me then? She then asked me to leave the store. I was so confused as I have been asked to leave the store for asking her name? And I was already leaving so why would I want to spend any longer than I need to. In fact she wasted my time. This happened around 18:20 in Walsall Wood store and I believe she is a duty manager. If she is, what an example on how to deal with a customer. She should have been more willing to diffuse the situation rather than arguing and triggering. Feed backs are a way of improving and shouldn’t be taking it personally. I took the bag back to the other store and they refunded it with no issues and the staffs were lovely as usual. I value Screwfix very highly and please don’t let individuals behaviour like this ruin your reputation

   almost 8 months ago
2. Tony Tuckley ★★★★★

   With a bathroom refurb in full swing that currently looks more like a dungeon it is nice to pop in to a store that has every toy and tool I need. On my last two visits I have been seen to by the lovely Nicola. Thanks for the info.

   almost 8 months ago
3. David Guest ★★★★★

   Absolute fantastic service can not fault the team here! Sam makes a fantastic cuppa with her fabulous service and professional attitude, shell the manager is fabulous and nothing is to much trouble infa ct the whole team makes this store the best in the midlands!

   1 year ago

1. morgan collins ★★★★★

   Great shop with friendly staff. Always happy to help out. Definitely my go to store when I need stuff in the area.

   1 year ago
2. max tc ★★★★☆

   Good staff clean shop

   almost 3 years ago
3. Keith Clegg ★★★★★

   First time using the digital screens for ordering works very well saves searching through a catalogue.

   almost 3 years ago

1. Paul Scully ★★★★★

   I needed some new cupboard hinges. I took the old ones in and the young lady who served me got 3 packets out to find the nearest size. They fitted perfectly. Excellent customer service.

   almost 4 years ago
2. Sam Rey ★★★★☆

   Lots and lots of stiff... right there on your doorstep. A kitchen sink but not a toilet seat. Still. Better than bnq. Some great deals too. Willing and helpful staff. But my gosh that catalogue is big Thanks for all your assistance

   almost 5 years ago
3. Lewis Lynch ★★★★★

   Every member of staff was excellent. I was greeted on arrival and helped through the catalogue by the same member of staff. At the desk an efficient and friendly server chatted with me and reserved an item at another branch not in stock here. Easy. I left very satisfied and took some photos. The manager approached me and I congratulated him on his team. Let's consider that one item I wanted wasn't in stock but I still left satisfied because of the way I was treated and a potential problem was removed by good service.

   more 7 years ago

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