Next Clothing Store in Poole

Reviews

1. Yvonne Tomasso ★☆☆☆☆

   Returned a mens jumper that basically moulted fluff on its first wear. The female sales assistant looked and said its not much and its not like its snagged. I then showed her the photos I took when it was being worn and when the seat belt was removed, he and the seat belt were covered in white fluff. She basically ignored what I said and told me that she's got loads of jumpers that do this, you need to wash it and it will stop. REALLY. You don't expect to buy clothes and have to wash them first in case it moults. I work in retail and the experience I had with her made me feel like I was an idiot. Perhaps a review on her customer service is needed.

   almost 7 months ago
2. Alastair Parker ★★★★☆

   Staff are always very helpful. I do find the selection of menswear fairly limited though.

   almost 11 months ago
3. June Hawker ★★★★★

   I went in on Sunday 27th July. Approximately 2pm to collect an online purchase, and the two young women on the till were so helpful and went out their way to help me, as i bought an item in the shop but i needed to go to a different collection point. But went out of their way to make my life easier, They helped me navigate retrieving my collection code, and one got the item for me, whilst i paid for the ither time , team work in action, they were an absolute credit to the store. I should have got their names.

   1 year ago

1. Callum Smith ★★☆☆☆

   Had to wait 5-10 minutes for someone to come to the service desk, then I was informed that they cannot exchange or return online items in store they can only refund it and I have to wait 5 days for the balance to go back on my gift card when they had physical gift cards in the store that they could have refunded to? Seems odd to me, at least the staff are polite

   1 year ago
2. Neil Adams ★☆☆☆☆

   For the 1st of December. This store is in dire need of some their staff going through a customer service course. Both me and my wife were served at different tills but by the same lack of lustre customer care. Not a smile but a grunt. A stare, not a greeting. And talked under their breathe with almost contempt. Very poor service and definitely in times with the season.

   1 year ago
3. Rod Brown ★★★☆☆

   Not a good experience

   almost 3 years ago

1. Danielle Parker ★★★☆☆

   Well stocked store and free parking is a plus. Only rated three stars as on a recent visit, both staff members I encountered were very grumpy and treated the customers as an inconvenience. Hopefully a one off, as generally the Next staff are friendly and helpful.

   almost 3 years ago
2. Gary Longham ★★☆☆☆

   Found what I wanted on first floor but no tills open or sales assistant around. Went downstairs to pay. Again no one around or serving at tills. Waited five minutes. Eventually assistant appeared at till furthest from where customers were waiting and grudgingly uttered “Can I help you?” with total lack of interest. No apology for keeping queue of customers waiting and no attempt at politeness during transaction. Won’t be returning.

   almost 3 years ago
3. Helen Smallman ★★★★★

   I walked into next wessex gate Poole today on crutches and Megan kindly helped me get what I wanted and also while I was waiting for my taxi she found me a seat to sit on and wait thanks very much

   almost 4 years ago

1. Nicola Young ★★★★☆

   Nice, airy , spacious store. Friendly staff. Easy in-store collection as plenty of free parking right outside. Not very easy to access by public transport - 5-10 mins walk .

   more 8 years ago

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