Richard Smith Bilbrook Ltd

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Reviews

1. Michelle ★★★★★

   Excellent vets. The vet here is so passionate about his job. His knowledge and care is outstanding. Other staff are always very helpful as well. I would highly recommend this practice for your pets.

   1 month ago
2. Nomis ★★★★★

   Best vet I've ever been to. Richard and the team are always very professional, caring and knowledgeable. This is the first independent veterinary practice I've been to and it makes such a difference not feeling like they do it just for the money. Really couldn't recommend enough

   almost 3 months ago
3. Ruth Skillern ★☆☆☆☆

   Unfortunately my dog passed away last Friday very unexpectedly and I didn't know what to do. I had previously registered my dog here as it is literally 1 minute from home but always use Cavans in Bushbury as their care and kindness is second to none. As I said this vets is very close to where I live and as we were all distraught with the shock we came here. Never have I let a receptionist with such a lack of empathy or care. Considering 2 people had come in with tears running down their faces she couldn't have cared less. Was told to sit down as she had more important calls to answer. Sat there in shock and didn't want to leave my poor dog with someone like that. We walked out and went to Cavans where we were treated with the utmost respect and kindness. Surely this is part of a vets practice?? Made a horrific situation even worse. Shame on her

   almost 3 months ago

1. Chris Baker ★★★★★

   I moved to Richard Smith from Vets4Pets after substandard care and treatment following an accident where my dog broke his leg. Since moving across to Richard the care Max has received has been excellent. He's a boisterous and excitable 1 year old Lab and Richard knows exactly how to handle him and to ensure the treatment he does is suitable for Max. I have recently also had Max neutered with Richard and again the care and treatment before/during/after surgery has been excellent. Thank you for understanding our needs, being approachable and doing an amazing job.

   almost 6 months ago
2. Ruth uppal ★★★★★

   Cannot recommend this vets and Richard enough ethical and honest and actually care about your pet rather than just money. Thank you for sort out waffle and milo we really are grateful for the car they were given.

   almost 7 months ago
3. Marianne Taylor ★★★★★

   We have a lot of faith in Richard and he is clearly an animal lover. The staff are very kind which is important.

   almost 2 years ago

1. Michelle Picken - Honeypuddle ★★★★★

   Outstanding Service from this gentle and compassionate vet when he put our 19 year old cat to sleep. Its never pleasant when you have to let one of your precious pets go to Rainbow Bridge, but Richard Smith made it bearable with his kindness. The best experience we have ever had, at the end of a pets life. We will be transferring the care of our other pets to this Veterinary Practice.

   almost 3 years ago
2. Lesley Jones ★★★★★

   Have been going to Richard Smith for a few years trust him with my dogs and cats,he is so caring towards the animals and myself especially when it the end of their life.

   almost 3 years ago
3. Sam Carpenter ★★★★★

   Emergency appointment was dealt with immediately and efficiently. I received first class customer care and sympathetic "after advice". The necessary service was also cost - effective.

   almost 3 years ago

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