Wychwood Kennels & Cattery Veterinary Care in Newport, Lilleshall

Reviews

1. Amanda Symonds ★☆☆☆☆

   Katie was friendly and seemed to care about the wellbeing of the animals. The premises were clean and looked after. It was difficult to get an answer to telephone calls but they did reply to text messages. We have a dog with medical conditions that requires medication, after I had supplied contact details, written instructions and full medical history by email they confirmed they were happy to take the booking. The day before I was due to go away, I called to confirm drop off time to be told they had cancelled the booking, the reason for this was I hadn't replied to an email which I never received. I was promised a call back as there was a customer waiting to be booked in, the call never came and they wouldn't answer the phone to me. I eventually received a text message blaming my lack of contact for the situation. This resulted in the loss of the holiday we were supposed to take, 2 disappointed teenagers and a bill to move the holiday. If only they had been honest about their lack of experience and confidence and just not taken the booking I could have at least respected that, instead of letting us down with no warning at the last minute, uncaring and unprofessional.

   1 year ago
2. Julie Jones ★★★★★

   We have used Wychwood Kennels for the last 2 years. We have 4 dogs and 2 cats. They all are boarded here when we are on holiday. Our elderly Siamese has digestive problems and we have struggled with veterinary help to keep him in check for several years. Imagine our amazement when we arrive to collect them after holidays to find Sidney (the Siamese) had put on weight and was able to digest his food. This was because they changed his diet to something that we would never have known about or been advised to try by the vet. He is now 15. I believe he would no longer be here if it wasn’t for their knowledge, professionalism and expertise. I would highly recommend Wychwood all our animals are well cared for and return happy and in good health.

   more 6 years ago
3. Sue Bennett ★★★★★

   staff / Dena always very friendly and look after my beagle (George) really well :) I use the kennels every week and when on my holidays. I can't thank them all enough for there help and support/guidance. I'd be lost without these kennels. Really good team of staff who always make me and George feel very relaxed and welcome every time I'm there. In beatiful grounds. Great location. Thanks again guys for looking after George while I was away and of course when he comes for doggy day care :) Would always recommend these kennels excellent service.

   more 8 years ago

1. Emily Moorhouse ★★★★★

   After reading a bad review on here I was shocked so decided to write my own experience - ignore the haters! How anyone can fault them is beyond me; I have never met a company more professional and friendly! Hugo has been to quite a few different kennels as has anxiety and trouble settling in - he used to cry when we left him elsewhere. However, he now barks when he gets down the lane and realises where he is going, and jumps straight out of the car and into it when he arrives with lots of tail wagging! In fact he doesn't even notice you leave now, he just runs off with them! Everyone is extremely friendly and you can tell how much they love animals; every time we drop/pick up and see them with other dogs too they spoil them rotten with lots of attention! A great location means he gets plenty of woodland walks which he loves, and a lot of playtime! You can tell how much time and effort everyone puts in - he's always relaxed and never wants to leave! He always leaves in such a great condition too - always super soft and doesn't smell of "kennels" like previous places. Another big mention is how wonderful and caring the staff are - even after being extremely busy and fully booked they have managed to squeeze him in last minute when we had a few health issues at home - they could have easily said no but they didn't. 5* service, please don't listen to bad reviews as they are amazing! Thank you all! Emily and Hugo (cockapoo) x

   more 8 years ago
2. Stephen Cadden ★☆☆☆☆

   AVOID!!!!! Went to pick my two dogs up a day early today. They were filthy, their coats all greasy and covered in urine. The smell was horrendous. Both my dogs are fully house trained, and have been for years. Their coats were all matted on their stomachs from being constantly wet. It's disgusting. Not only that, they only had two staff on. I had to go down to get my dogs as the bloke obviously couldn't handle two dogs on his own. Absolutely ridiculous, a complete waste of £200!!!! I don't understand, three years ago they looked after our oldest dog while we were away. When we came to get him he'd been groomed, he smelt wonderful and was fluffy and happy. New staff? New management? Whatever the reason, we'll be avoiding Wychwood. And will be telling our friends and family to do the same.

   more 8 years ago

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